Carie was very helpful and informative today during their annual Watch Event. No pressure to buy just solid information and friendliness.
Was already happy with Reis-Nichols as we bought our wedding bands here years ago and regularly stop in to get them cleaned, so we will continue to use it as our jeweler for anything we need.
Brought my watch in for an adjustment. Quick service, and they made sure my watch fit exactly how I wanted it. Had a great time trying on other watches while I was waiting.
Julie (I think that was her name) took great care of me, she answered all my questions, and showed me some of her personal favorites.
I've done business at both Reis-Nichols locations and both are amazing for personal service. Definitely the top jewelery store in the Indianapolis area.
Recently had an Earnest Benz chronometer watch repaired by Ray at Reese Nichols greenwood store he knows what he's doing he's very knowledgeable and he's willing to talk to you on your problems the watch has never run so accurately I will have other watches repaired in the future
I went in to the Greenwood location to look around for my first automatic watch and eventually walked away with a new Tissot PRX. Brent Maple was extremely patient and kind to me for the entire process. He was happy to show me as many different watches as I asked him to see, even the ones that were way out of my price range and more of my personal dream watches to own. I cannot recommend him enough for both his passion and ease to work with. He is not like normal salesmen who would push you into buying something you don’t want, he would prefer you walk away and think about it so you don’t leave unhappy. I am very grateful to have met and made a great connection with Brent and cannot thank him enough for such a great first experience!
Thank you for the kind words and for recognizing Savannah! We are so glad she was able to find exactly what you were looking for and stayed committed to making sure you were well taken care of.
Tracy Miller2026.04.01
I bought a new watch and Savannah was so patient with me trying several on. Looking forward to my next visit.
Tracy, thank you for sharing your experience. We are so glad Savannah was patient and helped you find the perfect watch. We look forward to welcoming you back for your next visit.
Jeremy Wilson2026.03.27
Julie was amazing to work with and extremely accommodating with my order! Thanks again.
Jeremy, we appreciate your kind words! We are so glad Julie made the process smooth and accommodating from start to finish. We look forward to welcoming you back!
Kushal Kant2026.03.20
Had an amazing experience at the store! From the moment we walked in, our family received a warm and welcoming reception. The store is beautifully organized, professional, and has a great selection of watches. Brian Kenny guided us through different models, explaining all the technical details clearly, with no sales pressure—just genuine, knowledgeable guidance.
Kushal, thank you for sharing your family's experience with us. We are so glad the store's atmosphere made a great first impression and that Brian was able to guide you through everything with such clarity. We hope to see you and your family back again soon.
Tony Wright2026.03.20
Sabrina was amazing and extremely helpful and creative, throughout the entire process! I can’t wait to marry the woman of my dreams!!
Hi Tony, congratulations on your upcoming wedding! We are so happy Sabrina was able to bring your vision to life. We wish you all the best and look forward to welcoming you back for more special moments ahead!
Over the last 5 years Brent Maple has been my go-to jeweler. I pop in from time to time to get my jewelry cleaned and see if there is anything new I can't live without. He never pressures me to buy anything. He has learned my style and can pretty accurately pick out what I'm going to like. Over the years, I've purchased several pieces from Brent. He always makes the experience fun! If you are looking for someone who will treat you like family, then go see Brent at Reis-Nichols! You won't regret it.
Heather, thank you for your loyalty over the years and for sharing such a wonderful reflection on your experiences with Brent. We love hearing that he has taken the time to truly know your style and always makes your visits fun. We look forward to many more visits to come!
Seth Geiger2026.03.17
The experience was fantastic. When buying an engagement ring as well as wedding bands the customer service was immaculate. They were not pushy or aggressive with selling. Brian Kenny was genuine and assisted with the upmost integrity and respect along with his colleagues. I recommend completely.
Hi Seth, congratulations on your engagement and upcoming wedding! We are so happy to hear that Brian and our team made such an important process feel genuine and pressure-free. Thank you for the recommendation and we look forward to welcoming you back for future milestones.
Briana Whitaker2026.03.05
I’m sure they’re great as reputable jewelers, but not so much as buyers. I had the displeasure of working with a lady who tried to lie to me about the value of my jewelry. Weight and carat. Thankfully, I have a bit more knowledge than she assumed, and walked away. Like I said, I’m sure they’re great when it comes to selling, but as buyers, I held them to that same standard and was greatly disappointed. She stepped out of my sight with my most valuable piece. I am having to deeply inspect it to make sure I got my real piece back. The lies and attempted deception have me genuinely concerned. All of this is to say, do not bring your jewelry here. They are untrustworthy.
Thank you for sharing your experience. We’re very sorry to hear that you left feeling this way, as it’s never our intention to make any customer feel uncomfortable or concerned during the evaluation process.
We take honesty, transparency, and the security of our customers’ jewelry extremely seriously. Our team follows strict procedures when handling and evaluating items, and we always aim to clearly explain how factors like weight and carat affect value so you can feel confident in the information you’re receiving.
That said, we’re truly concerned by what you’ve described. This is not the level of service we strive to provide, and we would appreciate the opportunity to speak with you directly to better understand what happened and address your concerns.
Please feel free to contact us at 317.883.4467 or (customerservice@reisnichols.com) or stop by and ask for Michael Zafiroff, our Greenwood Store Manager at your convenience.
We value your trust and would welcome the chance to make this right.
Reis-Nichols Jewelers Leadership Team
Jack Moyer2026.03.04
Well… I went to Reis Nichols to have my watch batteries replaced as the advertisement said “watch batteries replaced Free and we ask for a small donation for charity “ so the charge was actually $125 . and they didn’t ask me to donate they charged me $25 per watch and said they donate the money to charity. Great but here’s the difference, if you ask me to donate that is at my discretion as well as how much! This is a bit deceptive as even the associate admitted. I
Thank you for your feedback. We appreciate you bringing this to our attention.
We’re sorry for any confusion regarding our watch battery service. Our intention is to support local charities through this program, and the set donation amount helps us ensure we can consistently contribute in a meaningful way. That said, we understand how the wording of “donation” could feel misleading if it came across as optional when it was presented differently in store.
Your experience is important to us, and we will be reviewing how we communicate this offer to make sure it is as clear and transparent as possible moving forward.
If you would like to discuss your visit further, we would be happy to connect. Please feel free to reach out to us directly at 317.883.4467, (customerservice@reisnichols.com), or we welcome to visit us in-store with Michael Zafiroff our Greenwood Store Manager.
Thank you again for your feedback and for supporting charitable efforts in our community.
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