Red Lobster Reviews

Daniela Guerrero Seminario 2026.06.15

     

The food was okay, but I had a very frustrating experience with the billing. I left a cash tip for my server, yet an automatic 18% gratuity was also added to my bill. Before leaving, I spoke with the manager and asked her to remove the automatic gratuity since I had already tipped in cash. She assured me that she would adjust the charge to reflect the amount without the gratuity. This was especially important because I was using a company card and cannot exceed a certain spending limit. However, when I checked my bank account today, I saw that the original charge, including the 18% gratuity, was still posted. As a result, I ended up paying the tip twice—once in cash and once through the automatic charge. I'm extremely disappointed by how this was handled and will not be returning.

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shakira gordon 2026.06.15

     

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zain zafar 2026.06.15

     

Rob was our server. He was so kind and funny. We had a great time. Food is amazing as always.

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Raul R 2026.06.14

     

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Reply from Red Lobster 2026.06.15

We ❤️to see you, Raul, and we appreciate the 4-star rating for our team! 🤩 We hope to see you soon for more of our classic seafood meals 🦞

andrew chen 2026.06.14

     

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Reply from Red Lobster 2026.06.15

Thanks for the 4-star rating, Andrew! You’re our favorite lobSTAR 🤩! We hope you join us again soon!

David Krivit 2026.06.13

     

We’ve come every year, sometimes more than once, for friends birthdays. We’ve never been let down, and here, our final visit to this location, another super meal. Thank you for your services.

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Reply from Red Lobster 2026.06.15

Hi, David. Thank you for sharing your birthday experience with us and for recommending Red Lobster! We’re happy to hear you were well taken care of, and we’re looking forward to serving you again soon.

monica garcia 2026.06.13

     

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Reply from Red Lobster 2026.06.14

Thanks for the 5 stars about Red Lobster! We're glad you enjoyed your experience. We can’t wait to see you soon for dinner!

Peter Edin 2026.06.13

     

RED LOBSTER ROB WAS LIT!!!!

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Reply from Red Lobster 2026.06.15

It's our pleasure to provide you with an exceptional seafood dining experience, Peter, at your local Red Lobster! 🦞

Ronnie Woodhouse 2026.06.12

     

Donna is an exceptional waitress who made our dining experience truly memorable. She was attentive, thoughtful, and knowledgeable about the menu, offering excellent recommendations. At her suggestion, I tried the lobster and salmon—her favorite dish—and it has now become one of my favorites as well. The meal was absolutely delicious. Donna’s warm, friendly, and caring personality made us feel genuinely welcome. If you’re dining at Red Lobster, I highly recommend asking for Donna. She provides outstanding service and helps make every meal special.

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Reply from Red Lobster 2026.06.14

Hi, Ronnie. Thank you for visiting and recommending Red Lobster! Happy to hear you were well taken care of, and we'll ensure it's passed along! Looking forward to serving you again soon.

Hannah H 2026.06.12

     

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Reply from Red Lobster 2026.06.13

Thanks for the 5 stars about Red Lobster! We're glad you enjoyed your experience. We can’t wait to see you soon for dinner!

Salami 2026.06.12

     

Wanted to pay respects to this institution before it closes. Made a reservation for 8:15pm and wasn't actually seated till 8:45....... It was pretty packed and seems like everyone's got the same idea? Just something to keep in mind. I'd called a few days before after seeing a comment saying there wasn't any endless shrimp.. the woman on the phone confirmed that they're still doing it. I even asked if they tend to run out and she said no. That was a lie. The moment we sat down we were told that they stopped serving it an hour ago. So, if you're visiting for endless shrimp, make sure you get here EARLY or face immeasurable disappointment. I also saw somewhere that someone walks around taking your photos.. that also didn't happen. Our server was kind and the food was good. The bar was backed up, so something else to keep in mind. This place was unbearably *hot*. So hot that it actually stopped us from ordering more and even finishing our food. Maybe it's the amount of people or maybe just cutting costs? During a 90° day tho? I don't know. Something to consider.

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Reply from Red Lobster 2026.06.14

Hi, Salami. Thank you for sharing your feedback and giving us 4 stars! Your comments have been shared with our management team, and we look forward to giving you a 5-star experience next time!

Isaiah T 2026.06.11

     

I initially went because of the Knicks game, but when I sat down, I didn’t know there were no TVs around, but I still stayed for the food, and the food was pretty good. I had no complaints about that. The only complaint I had was our male server’s name, like Azera or something like that. When I received a check, there was an automatic 18% gratuity included, and one of my friends had asked him about the gratuity. Our server said that it was not included, and that it was suggested after already being charged everything. I did the math and noticed that the gratuity was already being charged. I find it unacceptable that our server said that the tip was not included while I was already charged a tip, and him implying that an additional tip should be added as well. As if I should tip him more than the 18%. I will definitely come back, but not if he’s working there. Be careful with him, don’t let him persuade you into tipping more than he should have deserved, which should have been $0.

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Reply from Red Lobster 2026.06.12

Our goal is to provide a 5-star seafood experience, and we apologize for letting you down, Isaiah. If you'd like a follow-up regarding your visit to Red Lobster, please send us a private message on Facebook. Please include the location you ordered from, details of your experience, and reference GC061126C. www.facebook.com/redlobster/ Thank you!

Maxine Beer 2026.06.11

     

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Reply from Red Lobster 2026.06.12

We’re ecstatic to know you received a 5 star seafood experience from our team! Don’t stay away too long, we have Cheddar Bay Biscuits awaiting your return!🤤 😋

Liza Kq 2026.06.10

     

Went at a game show night and it was very busy but they were able to accommodate us. Waiter was very friendly and service was quick. Food good as always.

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Reply from Red Lobster 2026.06.11

We're happy to hear you were well taken care of at Red Lobster, and we'll ensure this is passed along to our team! We hope to see you again soon for more of our classic seafood meals!

Tatia Braziel 2026.06.09

     

Seated near heavy flow traffic area. Difficult to enjoy my meal

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Reply from Red Lobster 2026.06.10

Hi. Thank you for visiting Red Lobster and sharing your feedback. Our team strives to provide the best seafood dining, and we'd like the opportunity to give you a 5-star experience next time. Would you please send us a private message on Facebook? Please include the location you ordered from, details of your experience, and reference GC060926C. www.facebook.com/redlobster/ Thank you!

Chris Collins 2026.06.09

     

Rob was great

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Reply from Red Lobster 2026.06.10

Great to know our team provided an exceptional seafood experience, Chris! 🤤

Nancy Liebskind 2026.06.08

     

Rob is the best. Please take care of him. Glad we were able to visit the Times Square Red Lobster one more time. Too bad you have to go!

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Reply from Red Lobster 2026.06.09

We're really happy to know you had a fantastic experience! We're already looking forward to your next visit to Red Lobster!

黃秋媖 2026.06.08

     

考察安排餐廳 龍蝦實在是…牛排也很老..什麼東西都好鹹…

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Reply from Red Lobster 2026.06.09

感謝您的評論！我們會將您的意見反饋給廚房團隊，以便改進。期待您再次光臨！

Cherise T. Ahay 2026.06.08

     

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Reply from Red Lobster 2026.06.09

We’re ecstatic to know you received a 5 star seafood experience from our team! Don’t stay away too long, Cherise, we have Cheddar Bay Biscuits awaiting your return!🤤 😋

oskaras sereika 2026.06.08

     

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Reply from Red Lobster 2026.06.09

Thanks for the 5 stars about Red Lobster! We're glad you enjoyed your experience. We can’t wait to see you soon for dinner!