Verified Company
Thank you to Sam and all the team at Readability for their continued support and production of the Sheriff's Biltong Bags. Nothing is ever to much trouble - and always at the end of the phone. The Bags are Super Quality with a quick turnaround. I would not hesitate to recommend this company.
Ruth Sheriff's Biltong
The service I receive from Readability is second to none. Getting our printed pouches completed with them is so easy and fast. They've always given a personal and bespoke service, and they feel like part of our business. I see a real and genuine desire for them to want to work with us to meet our needs. Nothing is ever a chore, and they consistently work on their pricing and materials to give us the best deal possible. Their attention to detail and willingness to work with us sets them apart from other print firms. I'd give 6 stars if I could!
I recently had the pleasure of working with Sam at Readability, a company specialising in packaging solutions, during the launch of my first product. From the outset, Sam was exceptionally helpful, demonstrating not only a profound knowledge of their offerings but also a commitment to customer service that truly set them apart.
Sam expertly guided me through the myriad of material choices available, advising on the most suitable options for my product. Their expertise was invaluable in selecting the type of pouches that would best meet my needs, balancing functionality with aesthetic appeal. Furthermore, Sam provided a detailed cost breakdown, ensuring transparency and helping me to make informed financial decisions throughout the process.
The assistance with cutter guides and artwork preparation was particularly noteworthy. Sam's meticulous attention to detail and proactive approach made what could have been a daunting task remarkably straightforward. Their ability to anticipate potential challenges and offer practical solutions was instrumental in streamlining the production process.
One of the most impressive aspects of Sam's service was the turnaround on delivery. True to their word, Sam ensured that the delivery was executed as promised, adhering to the agreed timelines and helping to keep my project on schedule.
In summary, Sam made what could have been a complex and stressful process exceedingly easy. Their professionalism, expertise, and unwavering support were greatly appreciated. I would highly recommend Sam and Readability to anyone in need of high-quality packaging solutions. Their dedication to customer satisfaction and their ability to deliver on their promises are what truly distinguish them in the industry.
It's been a pleasure working with Readability for the past few years. Brilliant customer service and great quality products. Lead times are the best you'll find in the market and the ordering process is very easy.
Special mention to our account manager Philippa who is wonderful. She goes above and beyond to ensure everything is in check with our orders. Highly Recommended!
We have recently began working with Readability to provide home compostable pouches for our Planet Paleo brand. So far our experience has been 100% positive. Sam has always replied immediately to our requests, provided very clear and professional advice and delivered on time with high quality products. Readability have become an important partner for us and I am happy to recommend them.
Graham Botfield
Director - Living Planet Limited