Rapid Response AC Services Fort Myers Reviews

Hi Judith, thank you! What a positive review which we so appreciate. I will let Domenic, Shannon, and Eddy know your kind words about them. We also appreciate our customers in the Gateway area so close to our home office.

Hi Scott, thank you for the positive review for the AC maintenance service that Domenic and Dillon completed for you. We appreciate that you noted our "no pressure, just a suggestion" approach. Thank you for your business in Fort Myers.

Thank you, Kerrie, for your wonderful feedback! We're so glad Mandy and Roger were able to assist you and that you had a positive experience with our team and the installation process. Your satisfaction means a lot to us!

Sheryl, we're glad to learn that our rapid response lived up to your expectations. Your kind words greatly motivate us to provide the best service possible. We look forward to serving all your future AC needs!

Hi Scott,
Thank you for taking the time to leave us a review and for giving us the chance to get your AC running again while you were out of town.

I’m truly sorry that the final cost of $328 felt excessive and left you disappointed — that’s never the experience we want for our customers. I can see why it felt frustrating to pay a diagnostic fee when you already had a strong idea that the drain line was the issue, and then to have an additional P-trap installed that you didn’t feel was necessary.

Just so other readers understand our pricing (and for transparency): we do charge a $99 service call/diagnostic fee for customers covered by our Response Club or legacy maintenance program that is disclosed up front. We charge $129 for homeowners who are not covered by our maintenance services. That fee covers getting a licensed technician to the home, performing a full system evaluation, and making sure there are no additional or hidden issues that could cause repeated failures. In this case, the technician followed standard protocol by thoroughly clearing the primary drain line and also adding a secondary P-trap with a clean-out — a common preventive measure many manufacturers and inspectors now recommend to reduce future clogs and water damage. While it added to the cost, it was installed with the intention of saving you from another service call down the road.

That said, your feedback is valuable. We clearly could have done a better job explaining the “why” behind the recommendation on site (especially since your wife was handling everything while you were away). We’ll use this as a training point with the team.

If you’d ever like us to take another look at the work, or if you have any issues in the future, please don’t hesitate to call me directly at (239) 322-3816. We’d appreciate the chance to earn back those other two stars.
Thanks again,
Jim Lindsay
Owner & President

Hi Joanna, thank you so much for taking the time to give us a 5* review. It looks like Domenick was able to get your AC unit running again in Cape Coral.

Thank you, Holly, for your kind words; we're glad to hear that our team member was helpful and made the process easy for you.

Hi Ian, thank you for taking the time to give us a positive rating. We appreciate it.

We cannot thank you enough for your kind words, Brutis! We are thrilled that Rodger was able to exceed your expectations, and we will definitely pass along your compliments to him. It's great to have you as a part of the Rapid Response family, and we're looking forward to serving all your future A/C needs.

Thank you for your 5-star rating, Kathy! We're glad to know you had a positive experience. Your support means a lot to us!

Hi Stu, thank you for the review and the update. Please feel free to contact our office anytime if we can be of service. We are under new management as of mid-July and we are working hard to improve our processes to better serve our customers. We want to make things right and then make sure that we don't repeat our mistakes (and yes, we do make them!) Thank you for your business. Jim

Hi Steven, thank you very much for taking the time to write such a thorough review about the great work Roger did for you during the recent maintenance visit. Thank you for your business.

Hello Henry Pumpernickel,

Thank you for your review. We’ve reviewed our records and have no history of a customer or job under this name. If this review was intended for a different business, we understand mistakes happen. If we did serve you, please reach out directly so we can assist.
Thanks,
Rapid Response AC Services

Thank you! You’re awesome!

Hello Phillip, thank you very much for taking the time to write the review. We appreciate it and hope to have you as a customer for as long as you are willing!

Thank you for such kind words, Bobby! We're pleased to hear you had an excellent experience and are happy with our services. We appreciate your wonderful recommendation and look forward to being your AC service provider for life!