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Reviews ( 713 )
George Britten
2024.11.12
The best customer service you could ask for:
Last Friday my car threw a warning light, the specific warning light it showed could have been a number of issues, and as like many my car is fundamental to my life (commuting to work and uni), I was eager to get this sorted.
I have recently moved to Bournemouth. After looking at the reviews I entered my details into their online service request form (this was on a Sunday). 1st thing Monday morning I had a reply asking me to call. I spoke with Paul. Who advised me to bring the car the next day to diagnose the issue.
I brought my car round and within 10 minutes Paul personally diagnosed and resolved this issue (turned out to be faulty brake light)
Paul then did not charge me anything for this service, not even the parts he change (which was multiple bulbs in the rear light)
I understand bulbs are hardly the most expensive part in the world, however, do you think I would have got this level of service at Halfords or Kwik Fit?
Paul also did in no way patronise me for my lack of mechanical understanding, this is something I have found common at other garage/mot centres.
I will definitely be using Queen’s Park garage in the future. Fantastic customer service from Paul, and I am very appreciative.
We know how stressful it can be when an unexpected fault occurs with your car and just sometimes it is a quick and simple fix, which is great!! We are very glad we could be of help George and I will pass your comments on to Paul. You know where we are if you need us in the future and we look forward to seeing you for your next service or MOT.
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Matt Deacon-Smith
2024.11.11
These guys saved my ass with a last minute alignment. Lovely group of guys. Clearly a very professionally run shop. Clean and tidy. Will be back in the future
Glad we could be of help!! Thank you for your very kind review Matt.
Nelson Scott
2024.11.11
Previously used queens park garage before and have always been happy to help always have gone that extra to benefit my needs and explained to me what my car will act like
Very happy very helpful Shaun T the alignment guy is the best in my opinion and got my car exactly how I wanted it
Thanks very much guys at queen's park garage
Thank you for being a loyal customer Nelson, we are delighted you continue to use us and thank you so much for your review. You are absolutely correct, Shaun is the best of the best on the Hunter Wheel Alignment!
Jack Renault
2024.11.11
Amazing service from Shaun T
Thank you Jack, Shaun is the best of the best on the Hunter Wheel Alignment, we are very lucky to have him!
Laura Harvey
2024.11.07
Such a great garage had a problem with my car was in the same day fixed and back with me in the afternoon such friendly staff manager was so helpful and polite would definitely be using them again and highly recommend such good value aswell and don’t rip u off like most places
Thank you Laura we really appreciate your review. We know exactly how infuriating it is when you have a problem with your car and will always try to get any work done as quickly and cost effectively as possible. We are delighted you will be using us in the future.
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The Davis boys
2024.11.06
They are the best garage in Bournemouth . The staff are very helpful friendly and highly skilled. Great value for money too.
Wow! Thank you for that accolade and thank you for your review. All the hard work pays off when you read comments like this.
Christina Miles
2024.11.06
Great online booking system for MOTs and Service. The garage always seems busy and I have never had a bad experience with this garage. The last mot I had was effortless and paul in the office was really helpful and kept me up to date with the repairs carried out on my car and wouldn't go anywhere else.
Thank you Christina. We have recently updated our website and booking in system so that is really lovely to hear. We want to make MOTs and services as simple and stress free as possible even though they can be boring and tedious!! I will pass your kind comments on to Paul.
Emily J
2024.11.01
Didn't use the garage but popped in to enquire about my car, I personally know nothing about cars so needed help from someone who does. Found the man I spoke to be quite rude, condescending and acted like I was stupid. Left quite quickly rather than booking in and went elsewhere. Turned out to be a £600 job so lost out on a nice chunk of money due to the unwelcoming staff member.
Hi Emily, thank you for your valuable feedback. We take pride in our customer service and always want to know when we haven’t met our own high standards. I can only apologise for your experience and say that we would appreciate the opportunity to discuss this further with you, our email is info@queensparkgarage.co.uk or call 01202302251. Thank you
Uwakmfon Ikpe
2024.10.24
They are wonderful people, didn’t charge me for fixing my bulb with them. I’ll rate them 1000/10
We’re always happy to help brighten someone’s day! Thank you very much for your review!
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Jol Koko
2024.10.17
Very professional team, always ready to help me with every little problem. They have never refused me help and always fixed every fault on my car the same day. I recommend with 100 percent guarantee the best garage in Dorset!
We’re always happy and willing to help, and we try our absolute best to get you back on the road as quickly and efficiently as possible! Thank you very much for your review Jol!
Thom Rooney
2024.10.07
The gold standard for car repairs in Bournemouth. Have been here for a health check and my MOT since getting my car in May. The service I have received has been absolutely incredible; it is clear that they take pride in doing the best job possible and being completely honest every step of the way.
We absolutely take pride in delivering the best quality workmanship at a fair and competitive price! We are completely honest and transparent and strive to be the best! Thank you so much for such a fantastic review Thom!
Ashley Dove
2024.09.30
Excellent service, quick, friendly team. Would highly recommend.
We aim to make the process of having your car booked in a pleasant experience and get it back to you as quickly as possible! Thank you very much for your review Ashley!
Kevin Esguerra
2024.09.29
Booked service and MOT here for 2 straight years now. Always a nice and easy experience.
That’s excellent to hear Kevin! We strive to make the process easy and stress free! Thank you very much for your review!
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Tuyen Nguyen
2024.09.26
Thank you so much for your review!
Christine Watson
2024.09.24
Great service, friendly professional staff. Very competitive prices.
That’s fantastic to hear Christine! Thank you very much for your review!
Oksana
2024.09.21
Thank you very much for your review Oksana!
Nathan Wheeler
2024.09.12
Thank you so much for your review Nathan!
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Enrique Battistini
2024.08.31
Very good
Thank you very much for your review Enrique!
Julie Howe
2024.08.29
Went in today to get my back lights done just a wk after my mot. Gary was very helpful qnd fixed it for me. I love this garage been going there with my different cats over 20years, very friendly guys and lovely atmosphere. 😍
We’re always on hand and happy to help! We’ll pass on your kind words to Gary! Thank you very much for your review!
Sam Dee
2024.08.13
Thank you very much for your review Sam!