Qualicare New Braunfels

Qualicare New Braunfels Reviews

Excellent rating
     
5.0 | 30 reviews
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Qualicare New Braunfels
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katherine hale
katherine hale 2026.03.25
     
I highly recommend this agency. From the initial phone call I could tell they were a cut above others I spoke to. They asked indepth questions and conducted a thorough home assessment. They worked very hard to get assistance to our home as quickly as possible. Lauren was a caring, sensitive contact and made sure we were taken care of. Unfortunately, our loved one passed away rather quickly so we were not QualiCare customers for long. After her passing they sent a beautiful card and offered support. A quality company with wonderful people!!
Reply from Qualicare New Braunfels
Thank you so much for your kind words and for trusting Qualicare during such a meaningful time. It was truly an honor to support your family.
We’re so glad to hear that your experience, from the initial phone call to the in-home care assessment, stood out. Our goal is always to provide thoughtful, responsive, and compassionate home care services, and your feedback reassures us that we’re meeting that standard.
Lauren will be especially touched by your words. She genuinely cares about every family she serves, and we’re proud to have her as part of our home care team.
We are deeply sorry for your loss. Please know it meant a great deal to us to walk alongside your family, even for a short time. Providing personalized care, companion care, and support for families during difficult transitions is at the heart of what we do.
Thank you again for recommending Qualicare home care services. We are always here if you or your family ever need support in the future.
Kindly,
Heather and Qualicare Team
Chris C
Chris C 2026.01.29
     
We had an outstanding experience with Qualicare. Definitely recommend their client services. Why? We learned about their company in a time of desperate need. We needed immediate caregiver services. Our elderly mother required 24-hour care while in the hospital. We needed an overnight caregiver while we were away. A conversation at 5:30pm resulted in the aide’s arrival at 7pm for a 12-hr session. Amazingly quick. The office (operated in-person 24/7) handled the intake interview and financial arrangements immediately and personalized. The clear focus was on patient care, safety and the specific family needs. It was handled professionally, personally (and with patience!). The aide arrived before the scheduled time (during the ice storm no less!) and spent 30 minutes with my sister to better understand our mother’s medical condition and needs. Over the 12-hr shift, she engaged with our mom - not always easy. Our mom gave the aide a two thumbs up review. The aide was back the next night. Very grateful. Qualicare Admin staff visited on Day 1 for a patient assessment. Eyes on the patient. As our needs evolved, the Qualicare team remained flexible to meet our family’s needs. Summary: compassion, competence, attention towards the patient and family and focus on service. Result: dependability and reliability. This approach to client services is old-fashioned quality.
Reply from Qualicare New Braunfels 2026.01.29
Thank you so much for taking the time to share such a thoughtful and detailed review. We are truly grateful for your kind words and for trusting Qualicare New Braunfels during a time of urgent need.

Providing reliable, compassionate caregiver services, especially when families need immediate or overnight care in the hospital, is exactly why our team is available 24/7. We understand how stressful these moments can be, and our goal is always to respond quickly while delivering personalized, professional elderly care that prioritizes safety, dignity, and comfort.

We’re especially glad to hear that our caregiver was able to arrive promptly, even under challenging weather conditions, and take the time to understand your mother’s medical needs. Consistency, engagement, and genuine compassion are essential to quality 24-hour home and hospital care, and it means a great deal to know your mother felt comfortable and well cared for.

Your description of “old-fashioned quality” truly resonates with us, that level of dependability, competence, and heartfelt care is what we strive to provide every family we serve. Thank you again for your trust and recommendation. It was an honor to support your family.

— Heather
Qualicare New Braunfels
Gopi Hartzell
Gopi Hartzell 2025.12.30
     
The “team” arrived directly I was discharged from rehab. They worked together to reposition my bed, install a lower mattress, and make sure I would be able to maneuver in my wheelchair around the space during the coming weeks. It was such a helpful effort.
Reply from Qualicare New Braunfels 2025.12.31
Thank you so much for taking the time to share your experience. We’re glad our team could be there right when you were discharged and help ensure your space was set up safely and comfortably for your recovery. Making sure clients can move confidently and navigate their environment is an important part of what we do, and we’re happy to hear it made a difference for you. We wish you continued healing and all the best in the weeks ahead.
Kindly,
Heather
Kristi Denkeler
Kristi Denkeler 2025.12.30
     
Qualicare is an AMAZING caregiver company! They took the time to get to know my mom and learn about her interests to match her with the PERFECT caregiver! My Mom's caregiver has treated her with the utmost respect and provided wonderful care for her. My Mom's main caregiver, Takaya is an angel on earth. We are so blessed that she is my Mom's caregiver. She is an INCREDIBLE caregiver and has taken such good care of my Mom. Thank you, Takaya. Also, thank you to Paige and Danielle who showed up/responded so quickly to help with additional care needs for my mom. Thank you Heather and the Qualicare staff for taking such good care of my Mom and responding so quickly to help meet my Mom's care needs. We highly recommend Qualicare Home Care!
Reply from Qualicare New Braunfels 2025.12.30
Thank you so much for your glowing review and for trusting Qualicare with your mom’s care. We are thrilled to hear that Takaya has been such an incredible, respectful caregiver and that Paige, Danielle, Heather and the rest of our team were able to respond quickly to your mom’s needs. Your kind words and recommendation mean a great deal to our staff. We look forward to continuing to provide compassionate, personalized care for your family.
Ange
Ange 2025.12.20
     
Qualicare stepped in when I needed someone to care for my Mom who lives in out of state. I really appreciate the commitment of those who were able to assist my Mom during a very difficult time. Thank you so much and best wishes.
Reply from Qualicare New Braunfels 2025.12.20
Thank you for your wonderful review, Ange. We are dedicated to providing compassionate care and are glad we could support your mom during a challenging time. Your appreciation means a lot to our team. Best wishes to you and your family as well!
Ji Zelaskowski
Ji Zelaskowski 2025.09.23
     
I want to thank Qualicare for helping my grandpa after surgery. He was able to have meals made and was taken to his follow up appointments. Thank you again!!
Reply from Qualicare New Braunfels 2025.09.23
Thank you so much for your kind words! We’re so happy to hear that your grandpa felt supported after his surgery and that our team could help with meals and transportation to his follow-up appointments. It’s always our goal to make recovery a little easier and bring peace of mind to families. We truly appreciate your trust in Qualicare!
- Qualicare Management
Samantha Morrison
Samantha Morrison 2025.09.08
     
Qualicare was so helpful this summer and we are very appreciative that they worked with our organization! Their services were amazing, and they were so easy to work with! Highly recommend!
Reply from Qualicare New Braunfels 2025.09.08
Thank you, Samantha, for your wonderful feedback! We’re delighted to hear that you found our services helpful and easy to work with. Your recommendation means a lot to us, and we look forward to continuing our partnership in the future!
Steven Grainger
Steven Grainger 2025.09.02
     
Each of the Care Support people who have come to our home to care for my wife, Sheila, exhibited nothing short of extraordinary compassion coupled with proactive home assists. I was able to attend to my personal activities with complete assurance while away that she was in better hands than I could provide. They shone with a warmth usually reserved for best of friends -- all while looking after her best interests. Anyone seeking this kind of care support could not do better than Qualicare.
Reply from Qualicare New Braunfels 2025.09.03
Thank you for your wonderful feedback, Steven. We're thrilled to hear that our Care Support team provided such compassionate and proactive care for Sheila. It's our mission to ensure our clients and their families feel supported and secure, and your words affirm that we're achieving that goal. We're grateful for the trust you've placed in Qualicare and appreciate your kind recommendation.
judith mclean
judith mclean 2025.08.27
     
Qualicare Home Care New Braunfels is very easy to work with and is giving the best care to my mother in assisted living and also in memory care. They always keep me informed of anything that I need to know, how my mother is doing and if she needs anything and also how the facility is working with her. I do not have to wonder what is going on. They helped me out with night caregivers provided with only a couple hours notice. They made my mother comfortable and relieved a lot of stress for me being that I live out of state and so much has to be done by phone or computer. The office ladies, Paige and Cindy, are wonderful with updating me on anything and so professional. Heather is such a pleasure to work with and goes way above and beyond with helping in any way she can. I appreciate all the caregivers being so good to my mother and caring for her. Thanks to all of you!!
Reply from Qualicare New Braunfels
Thank you so much for your thoughtful review and kind words. We know how hard it can be to coordinate care from out of state, and it’s our privilege to support you and your mother in every way we can. Our team strives to keep families informed and give peace of mind, so it means the world to hear that you feel cared for and supported. We’ll be sure to share your gratitude with Paige, Cindy, and all of our caregivers. Thank you for trusting Qualicare with your mother’s care—it’s truly an honor.
Lisa Batey
Lisa Batey 2025.08.27
     
Since my brothers and I began to assist my elderly parents with home care 8 years ago, it has been our goal (and theirs) to provide the care needed in order for them to live at home as long as possible. They are now needing daily care seven days a week. We hired private care for some of the days but finding individuals to fill in the gaps has been difficult. I turned to Qualicare and they have gone above and beyond our expectations to provide the care my parents need. They willingly work with our private care worker’s hour and fill in our needs with their workers. As their caregivers began, they shadowed our existing caregiver in order to provide consistent care for my parents. It was a smooth transition. It brings us great peace and comfort to know they truly care about our parents.
Reply from Qualicare New Braunfels 2025.08.28
Thank you for sharing your positive experience with Qualicare. We're delighted to hear that our team has been able to meet your family's needs and provide consistent care for your parents. It's our priority to ensure a smooth transition and support both families and caregivers. Your feedback inspires us to continue delivering the best possible service. We appreciate your trust in us during this important time.
Paige Treadway
Paige Treadway 2025.07.01
     
Qualicare is the best home health company around. I work for Heather (owner) here in new braunfels and it has easily been the best place that I have worked in my entire career. The team she has put together is amazing and hard working. I am excited to come to work every day and would not change it for the world. Heather has such an amazing heart and puts her whole self into this company and it shows. Keep it up!!!
Reply from Qualicare New Braunfels 2025.07.01
Paige, thank you so much for your kind words! Having you in the office has been such a gift to our team and to the families we serve. Your dedication, heart, and work ethic shine through every day, and I’m so grateful for the energy and compassion you bring to Qualicare. It’s team members like you who help make this such a special place to work—and such a trusted support system for our clients. Thank you for all that you do!
Carol Willis
Carol Willis 2025.06.06
     
Excellent company to work with. Very professional and accommodating to patients’ needs. You tell me how many companies connect you directly to the owner if you have a question or concern. I was thoroughly impressed. My personal issues were handled immediately and resolved.
Reply from Qualicare New Braunfels 2025.06.09
Thank you so much for your kind review! As the owner, it truly means a lot to hear that you felt supported and cared for. I believe every client deserves that personal connection and quick resolution when something comes up, and I’m glad we were able to deliver that for you. We’re committed to going above and beyond, and I’m so grateful you took the time to share your experience. Please don’t hesitate to reach out anytime—we’re always here to help!service and support to our patients is our top priority, and it’s great to know we met your needs effectively. We appreciate your recognition of our accessibility and professionalism.
Kindly,
Heather
Rosemary Suttle
Rosemary Suttle 2025.05.29
     
Qualicare is an amazing company, and I highly recommend their services. The caregivers were kind, compassionate and helpful. Heather, the owner, had to shift gears when my brother was moved from home to the hospital and then to Hospice. We asked her to find round clock help at the last minute, which she did for us. Crystal bonded with my ill brother, and he was very comfortable with her. I can not imagine a service anymore helpful than Qualicare.
Reply from Qualicare New Braunfels 2025.05.29
Thank you so much for your thoughtful and generous review. It was an honor to support your family during such a difficult and tender time. We’re grateful you trusted us to walk alongside you, and I’m so glad Crystal was able to provide comfort and connection when it mattered most. Our hearts are with you and your family, and we’re truly touched by your kind words. 💙 - Heather
Jessica Mitchell
Jessica Mitchell 2025.05.29
     
I have had great interactions with Qualicare! Very professional, courteous, and timely. Patients give positive feedback on their care received.
Reply from Qualicare New Braunfels 2025.05.29
Thank you so much for your kind words! We truly appreciate your support and are grateful to hear that your interactions with Qualicare have been positive. Providing compassionate, professional, and timely care is what we strive for every day, and it means the world to know it's making a difference. We're honored to care for our clients and always grateful for the feedback. 💙
Jo Oddo
Jo Oddo 2025.04.14
     
Have used several care giving agencies over the past year. One in particular stands out over and above the others. Abi and I connected right from the start. She is a lovely lady with confidence, knowledge,and a kind and caring attitude. I look forward to weekly visits with her.
Reply from Qualicare New Braunfels 2025.04.14
Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience with Abi. Her dedication and compassionate approach truly make a difference, and it's great to know that you've formed a strong connection. We appreciate your trust in our services and look forward to continuing to support you.
Michelle Broderick
Michelle Broderick 2025.02.05
     
We relied on Qualicare to help prepare my mother in laws home for her arrival after 3 months in a skilled nursing facility. Heather and her team made sure to meet my MIL in advance to gauge her mobility level, even meeting with the PT Director at the facility. We then met with Heather at the house to review what was needed there and potential hazards for my MIL. Even though her arrival back home fell two days before Christmas, and at the time she needed round the clock care, Heather and her team got all but one shift covered and that was Christmas morning. She helped us navigate how to deal with an aging parent with grace and dignity.
Reply from Qualicare New Braunfels 2025.02.05
Michelle, Thank you so much for your thoughtful review. It was truly an honor to support your family during such an important transition. Our goal is always to provide compassionate and comprehensive care, and we’re grateful we could help ensure your mother-in-law’s home was ready for her return. We appreciate your trust in us, especially during the holiday season, and our thoughts remain with you and your family.
Casey Hales
Casey Hales 2024.08.13
     
Heather and her staff were wonderful taking care of my sister. The caretakers were always on time and made a real difference in her life. Very caring and professional. Qualicare Home Care is top notch!
Reply from Qualicare New Braunfels 2024.08.13
Thank you so much, Casey, for your kind words! We're thrilled to hear that our team made a positive impact on your sister’s life. Punctuality, care, and professionalism are at the core of what we do, and we're glad it showed in the service your sister received. Your recognition of our team's efforts truly means a lot to us. Thank you for trusting Qualicare Home Care!
Angie Hales
Angie Hales 2024.08.12
     
They took amazing care of my sister in law and provided vital education related to her care at home.
Reply from Qualicare New Braunfels 2024.08.12
Thank you so much, Angie, for your wonderful review! We’re so glad to hear that our team was able to provide the care and education your sister-in-law needed. It’s our mission to not only care for our clients but also to empower families with the knowledge they need for at-home care. Your trust in Qualicare means the world to us. If you ever need anything, we're here to help.
ruthie dwight
ruthie dwight 2024.07.26
     
All of the staff have been pleasant, capable, willing and professional I highly recommend Qualicare. My mom is 96 and they are so good to her.
Reply from Qualicare New Braunfels 2024.07.29
Thank you so much for your kind words and recommendation! We're delighted to hear that our team has been pleasant, capable, willing, and professional. It’s our privilege to care for your mom, and we're thrilled to know that you’re pleased with the service she’s receiving. Your feedback truly means a lot to us. Thank you for trusting Qualicare with your mother's care!

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