Verified Company
Quality Comfort certainly leaves no one without heat. Tech Brian showed up after 10pm on a Friday night and made sure we had heat on one of the coldest nights this year. The customer service team, the tech and Ryan (I believe he’s a supervisor) anyway they are all world class in service!
Reply from Quality Comfort Services, Inc.
2025.12.15
Thank you, Marie! We're so glad to hear that Brian and the team were able to provide you with heat on such a cold night. Your kind words about our customer service and their dedication mean a lot to us!
During a crawl space inspection a gas odor was detected in the crawl space. The gas company came out and confirmed a leak and shut our gas off. The next day Quality Comfort rearranged their schedule and sent out technicians who spent almost the entire day finding and sealing the leaks (there were several). That night we were able to call the gas company and have the gas turned back on. I was very impressed with the technical knowledge and the persistence these guys demonstrated in solving this critical problem for us. Highly recommended!
Reply from Quality Comfort Services, Inc.
2025.12.13
Thank you, Curtis, for your kind words! We're glad our team could promptly assist with the gas leak issue and ensure everything was resolved efficiently. Your recommendation means a lot to us!
I was very pleased with Juan's professionalism in replacing our downstairs HVAC system. He arrived on time and did not stop until the installation was complete even though his company was having its annual Christmas luncheon. I appreciate his dedication and concern for the customer. I was also impressed with Christian. This young man was very polite, knowledgeable and helpful. He made sure we understood how to operate the new system before leaving our home.
Caleb seemed to do a thorough job, was on time, and didn’t try to oversell or suggest any unnneeded additional repairs/services.
Reply from Quality Comfort Services, Inc.
2025.12.12
Thank you, Justin, for your feedback! We appreciate you recognizing Caleb's thoroughness and honesty. Your satisfaction is important to us!
Caleb texted to let us know he was on his way. Did the maintenance on the unit and explained everything, including pictures of the reading of the unit. I also want to note had an issue last week and Quality Comfort took care of it immediately. Thank you Quality Comfort and Caled.
Reply from Quality Comfort Services, Inc.
2025.12.11
Thank you, Joel, for your kind words! We're glad to hear that Caleb provided thorough service and that we could promptly address your previous issue. Your satisfaction means a lot to us!
The heat had been working intermittently, so I called around 8 a.m., and a technician named Kenneth arrived a few hours later. He diagnosed the problem immediately and implemented a temporary fix to keep operations running until the parts arrive. He was extremely knowledgeable about my units. We have two 2018 Trane XV20i dual-fuel systems that are apparently not very common, and it was clear he knew them well. We have worked with other companies in the past, and there is simply no comparison. I will be requesting Kenneth at Quality Comfort for all of our future HVAC needs.
Reply from Quality Comfort Services, Inc.
2025.12.10
Thank you, Colleen, for your wonderful review! We're glad to hear that Kenneth was able to diagnose the issue quickly and provide a temporary fix. Your trust in us for your future HVAC needs means a lot, and we look forward to serving you again!
Excellent service. I have 2 HVAC units - purchased thru Quality Comfort-both with service agreements. I have peace of mind because Tracy's employees are always up to date on product information and reliable.
Reply from Quality Comfort Services, Inc.
2023.06.26
Thank you so much for your kind words! We truly appreciate your loyalty and trust in our team over the past 12 years. It's always a pleasure to provide excellent service for our customers.
The folks from QCS did a fantastic job! The installation team was prompt, courteous and professional. Installation took two days since it was both new ductwork and a new HVAC on a larger house. I’ve also used QCS for service calls and appreciated their thorough inspection and maintenance. I would highly recommend QCS.
Reply from Quality Comfort Services, Inc.
2025.12.05
Thank you, Chris! We really appreciate your kind words and are glad to hear that our installation team made a positive impression. It’s great to know that you’ve also had a good experience with our service calls. Your recommendation means a lot to us!
Technician very polite and very professional! After a quick, thorough examination of problem he repaired unit. Excellent job!! I always use Quality Comfort for my HVAC needs.
Reply from Quality Comfort Services, Inc.
2025.12.03
Thank you, Mick! We're glad to hear that our technician provided polite and professional service. We appreciate your loyalty to Quality Comfort for your HVAC needs!