Let me start by saying "Big shout out to James, Derron, Bob and their hard working crew!" Talk about getting in the trenches. I'm gonna say it.... "shit got deep". To pull this off as quickly and precisely as they did, it took a team and long hours of work. Over a week now and were closing the gap.
We're a large building in Vail. Its started with a drain clearing job after hours. I believe Derron was first to respond.... then it snowballed from there. Tree roots in the main going out the building.
Now its Saturday morning, we have 4 PSI techs, structural engineer and a tree removal service on the property. Big thanks to James for making that happen. He organized the meeting with the town and the tree removal service, all while we are standing out back on a Saturday morning scratching our heads, drinking coffee (well I drink coffee, they drink lattes, macchiatos, hot chocolates and whatever else). You wouldn't expect that from this crew lol.
The PSI team came up with an action plan. Build an ejection pit coming out from the building, pump the waste down the side of the building with flex hose and tap into a cleanout on another part of our sewer system. Its a big building. This was put into place just so they can start the repair process.
Cut the tree down (Big shout to Old Growth Tree Service). They got the call Saturday morning and were on the property 3-4 hours later.
Dig out below the tree to access the pipe downstream of the roots.
Mill the roots from the downstream up. See why its a good idea to build the ejector pit first?
Fiberglass UV line the inside of the pipe to create a new stronger free flowing pipe. I am still blown away by this process.
The crew come back Monday to reconnect the last section and get the backfill going. That part was Bob I believe. Bringing in the equipment and taking care of the excavating side of things....but deep in the trenches the whole time making these repairs with the rest of the team.
One hell of a crew PSI has.
Sam with PSI was amazing. He was extremely knowledgeable about our system, and had excellent communication skills. I would highly recommend PSI and Sam!
Reply from PSI Plumbing
2025.12.11
Thank you for the fantastic feedback! We're glad to hear that Sam provided you with excellent service and that you had a positive experience with us.
These guys are incredible, whenever they show up to the site I know we won’t have to worry because things are about to get fixed! Daniel and Ricky are some of the hardest working and thoughtful guys around. Five stars all the way!
Reply from PSI Plumbing
2025.12.11
We’re delighted to hear you had such a positive experience with Daniel and Ricky! Thank you for your kind words and for trusting us with your plumbing needs.
Kyle and Jose were very helpful. PSI be there in an emergency. And these types of emergencies aren’t super fun.
Reply from PSI Plumbing
2025.12.11
Thank you for your kind words, Liz! We're glad to hear that Kyle and Jose provided the help you needed during your emergency. We understand how challenging those situations can be, and it's great to know they made it a bit easier for you. Your feedback is much appreciated!
Chris was great. Fixed the problem quickly and gave me a fair estimate on some other work.
Reply from PSI Plumbing
2025.12.11
Thank you for your kind words, John! We're delighted to hear that Chris provided you with quick and effective service while also offering a fair estimate for additional work. Your satisfaction is important to us!
I’ve had the opportunity to work with PSI for several years, and they always do an outstanding job. In particular, I’ve had the pleasure of working with Gabe on a few occasions, and he is simply exceptional in every way. He is knowledgeable, thoughtful, and genuinely fun to work with. I highly recommend Gabe and PSI.
Reply from PSI Plumbing
2025.02.27
Thank you for your wonderful review! It’s great to hear that Jeremy provided such exceptional service with the installation of your water softener. His expertise and friendly approach definitely make a difference. We appreciate your recommendation and are glad to be your go-to plumbing service in the Vail Valley!
Came, diagnosed problem, came back two more times with all the right parts, and fixed it to our satisfaction! Very attentive and thorough.
Reply from PSI Plumbing
2025.06.19
Thank you for your kind words! We're delighted to hear that our team was attentive and thorough in addressing your plumbing issue. It's great to know that everything was resolved to your satisfaction. Your feedback is appreciated!
Discovered a leak in boiler pipes on Thanksgiving week and scheduled an appointment with PSI after determining it was not an “emergency”. Got on their cancellation list and was able to get a tech to my house within days and thankfully not have to pay the after hours charge. First time having service done without being onsite so was very nervous but the whole experience was better than I expected. Sam C called to let me know he was on the way. He diagnosed the issue and answered all my questions. Communication and transparency were excellent and price was reasonable especially as they squeezed me in. Sam was able to complete the repair quickly and called to let me know everything was working well. He let me know he cleaned up the garbage bags we had on the floor to catch the leak and put our water sensors back in place. Additionally he gave me useful information about my boiler and patiently answered all my questions. The entire office staff was extremely friendly and professional whenever I called especially Kristin. I traded texts with her with pictures and this helped me to decide not to schedule an after hours appointment. Was very happy with my interaction with everyone on the team.
Reply from PSI Plumbing
2025.12.11
Thank you for sharing your experience, Nicolette! It’s wonderful to hear that you felt well taken care of during your recent service. We're glad that Sam was able to address your concerns and provide helpful information about your boiler. It's great to know Kristin and the rest of the team contributed positively to your interaction as well. We appreciate your feedback and hope it helps others in similar situations!
Wow! Talk about prompt and professional service. We had an emergency on Thanksgiving day and PSI was to the rescue! Marius was a guru, his expertise was second to none and his co-worker Ethan was equally skilled! These two professionals swiftly addressed our issue, exceeded all expectations and cleaned up, leaving no trace behind. Well equipped, hard working, kind and incredibly skilled! Thanks gentlemen and thanks PSI…y’all truly saved the day!
Reply from PSI Plumbing
2025.12.03
We're delighted to hear about your positive experience with Marius and Ethan! Their dedication to prompt and professional service truly makes a difference, especially during an emergency.
My house was having trouble with our boiler and Marius came out to take a look. He told me what the problem was and immediately got to work. I was so happy that he was the one to come out! He was very helpful, nice, and patient with me. Now I don’t have to be in a freezing cold house in the middle of winter. Thank you so much.
Reply from PSI Plumbing
2025.12.03
Thank you for sharing your experience, Erin! It's wonderful to hear that Marius provided such helpful and patient service to resolve your boiler issue.
Joshua came to my home while I was headed to the airport, it was an urgent call and he did 2 amazing things; he put me at ease with his expertise, and he let me know that we could work through the beginnings of a solution over the phone.
Reply from PSI Plumbing
2025.12.03
Thank you for sharing your experience, Kimberley! It's fantastic to hear how Joshua's expertise helped you feel at ease during such a hectic time.