Property Management Toronto Reviews

Faye Cook 2026.10.05

     

Really frustrating and unprofessional company for tenants. They don't use licensed contractors, use anything AI bot for phone calls, don't respond to emails, access private areas without appropriate notice, and are often rude in conversations. It takes weeks to get basic information from them and they don't follow the communication requirements from the LTB. Perhaps landlords have better experiences but for tenants, it's a nightmare. Using unlicensed contractors and not following the LTB requirements is a huge liability for the landlord as well. Repairs are often incomplete or wrong, requiring multiple visits for the same issue. Document everything sadly. In 2026, they had two complaints to the Landlord Tenant Board for not providing notice for entrance to apartments as well interference with reasonable enjoyment and received an order from the LTB to provide appropriate notice and had to pay compensation to the tenant. This is my honest experience.

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Reply from Property Management Toronto 2026.10.05

Hi Faye,

Thank you for sharing your concerns. We’re sorry to hear about your experience and are happy to address these matters directly.

We would also like to clarify that PMT uses licensed technicians in accordance with applicable municipal and provincial legislation.

We appreciate your feedback and the opportunity to address your concerns.

– The PMT Property Management Team

Mathew Forgues 2026.09.29

     

AI receptionist. AI email replies (implying they actually look at your emails).

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Reply from Property Management Toronto 2026.10.05

Hi Mathew,

Thank you for sharing your feedback. We’re sorry to hear that your experience with our communication did not meet your expectations.

We’d appreciate the opportunity to better understand your concerns. Please feel free to contact our office directly so we can discuss your experience further.

– The PMT Property Management Team

Sara Alba 2026.09.28

     

Great service!

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Reply from Property Management Toronto 2026.09.30

Hi Sara,

Thanks so much for your review—we really appreciate it! We’re glad you had a great experience with our team.

– The PMT Property Management Team

Brittany Goldfield Rodrigues 2026.09.28

     

I had such a great experience with the team at Property Management Toronto! Everyone I’ve dealt with has been friendly, helpful, and quick to respond whenever I’ve had a question. Communication is easy and you can tell they genuinely care about providing good service. Would definitely recommend them to anyone looking for property management and landlord services in Toronto!

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Reply from Property Management Toronto 2026.09.30

Hi Brittany,

Thank you for the kind words—we really appreciate you taking the time to share your experience. We’re glad our team has been responsive and helpful, and that you’ve had a positive experience with our property management services.

If you ever need anything in the future, don’t hesitate to reach out.

– The PMT Property Management Team

Gema Roman 2026.09.24

     

PMT Property Management has been a huge help with managing my property outside the GTA. They found me a tenant and have kept me updated while taking care of the property. I highly recommend them whether your property is in Toronto or outside the GTA!

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Reply from Property Management Toronto 2026.09.30

Hi Gema,

Thank you for the kind words—we really appreciate you taking the time to share your experience. We’re glad our team has been able to make managing your property easier, from finding a tenant to keeping you updated along the way.

If you ever need anything in the future, don’t hesitate to reach out.

– The PMT Property Management Team

Gwen Cook 2026.09.23

     

Unfortunately, the property management company does not communicate clearly or timely with tenants. It is difficult to reach them and when you do, they are unprofessional and do not answer questions. As a tentant, it's very difficult to work with them and they do not seem follow industry standard approaches.

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Annie Lyu 2026.09.21

     

Frustration never ends with this company. My landlord uses PMT to manage the unit. I’ve moved in for a month and still haven’t got my mailbox key. Their ridiculous payment platform does not accept Canadian bank direct deposit. If I select credit/debit card instead, it charges 4% processing fee. I wonder if this company really operate in Canada. I was initially contacted by Maral, who requested documents such as tenant insurance. However, when I had questions and emailed her for clarification, I received no response until I eventually called. If you are not the appropriate person to answer a tenant’s questions, at minimum, let the tenant know who they should contact instead of simply ignoring their emails. After move-in, Alexis introduced Matthew as our account manager and told us he would be our main point of contact. However, I never received any introductory call or email from Matthew, so I did not even have his phone number. When issues came up, I emailed him and again received no response. I eventually had to call Alexis and ask to be transferred to Matthew. He did not take the call at the time, although he did call me back later. During that call, Matthew explained that PMT acts as the landlord’s representative so tenants do not need to contact the landlord directly. Unfortunately, my experience has been the opposite — it has been extremely difficult to get basic questions answered or issues resolved through PMT. A perfect example is my mailbox key. I did not receive one when I moved in. Matthew told me to contact the condominium/property management myself. I did so, only to be told that mailbox keys are the landlord’s responsibility and that I need to contact the landlord. Since PMT specifically says they represent the landlord, I do not understand why I was simply redirected elsewhere instead of having the issue handled or coordinated on the landlord’s behalf. The biggest issue here is not even the mailbox key itself — it is the lack of communication and accountability. Emails go unanswered, the designated account manager did not proactively establish contact, and when an issue requires coordination with the landlord, the tenant is sent elsewhere to figure it out. If your role is to represent the landlord and serve as the tenant’s point of contact, then communication and follow-through should be the bare minimum.

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Reply from Property Management Toronto 2026.10.05

Hi Annie,

Thank you for sharing your feedback. We’re sorry for the delay with your mailbox key and understand the frustration this has caused. Our team is reaching out to you directly to help get this issue resolved.

We also want to clarify that rent can be paid by Interac e-Transfer or pre-authorized debit without a processing fee.

If you have any additional concerns, please don’t hesitate to contact our office directly.

– The PMT Property Management Team

Jeremy Pullara 2026.09.09

     

Tara was great to work with while we navigated a difficult situation. Tara communicated throughout the entire process extremely well, and always kept us up to date with timelines and relevant info. We appreciate her help throughout our time working together and cannot recommend her more for any of your needs.

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Reply from Property Management Toronto 2026.09.30

Hi Jeremy,

Thank you for the kind words—we really appreciate you taking the time to share your experience. We’re glad Tara was able to support you throughout the process, keep you informed, and help you navigate a difficult situation.

Thank you again for your recommendation, and if you ever need anything in the future, don’t hesitate to reach out.

– The PMT Property Management Team

Brenda Duong 2026.08.28

     

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Reply from Property Management Toronto 2026.10.05

Hi Brenda,

We’re sorry to see that your experience did not meet your expectations. We’d appreciate the opportunity to better understand your concerns and see how we can help.

Please feel free to contact our office directly so our team can look into this further.

– The PMT Property Management Team

Raynosan Edmond 2026.08.20

     

As a first-time renter, working with PMT (particularly in working through my account manager Matthew McDonald) has made this experience a smoother transition than I would have imagined. Much appreciated

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Reply from Property Management Toronto 2026.09.30

Hi Raynosan,

Thank you for the kind words—we really appreciate you taking the time to share your experience. We’re glad Matthew was able to make the rental process feel smooth and straightforward, especially as a first-time renter.

If you ever need anything in the future, don’t hesitate to reach out.

– The PMT Property Management Team

Lisa Bulet 2026.08.13

     

31JULY2026: Ahmed finally called me the last week june/1st week July. I have a record and recording of this conversation in which he did try to deflect on my issues and simply move forward. I am the client and as the client, when a company you are paying has erred, they should take full accountability. Regardless, we both agreed he would send me an email by the end of that week addressing my concerns and the solutions he has put into place so these mistakes do not occur again. Such as opening my mail, a federal OFFENSE. I did not receive that email. I sent a number of follow-up emails with no response, only from his assistant Tara regarding my water bill. Not only did he not respond to any of these, neither did Dana one of the owners of PMT. I also am not receiving any invoices as I cannot access their portal. I am the landlord in this situation. I gave them until today before moving forward LEGALLY. They are lucky they even have Tara working for them, but I do not recommend this company at all. It is simply not worth the headache to save money. JUNE2026: I had issues when I first signed with them which Ahmed resolved after weeks of back and forth early this year. When I finally got tenants in March, a number of bills were not added to my tenants ledger for weeks. Tara took over in may 2026 and all seemed fine until she was out sick for one week during which no one competent managed my file. Pmt picked up my mail from the tenants even though I had let Tara know I would pick it up directly from the tenants and prior to her taking over my file in May 2026, I also advised pmt in March I would pick up my mail directly from the tenants. Pmt not only picked up my mail, but Tara confirmed someone at pmt opened up my mail. She offered to mail everything to me directly but the damage was already done. Ahmed is supposed to call me but it has been a week and no one has. They are also not responding to any emails. This is not an experience I wish upon anyone landlord or tenant.

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Dhaksh Bhaskar 2026.08.11

     

Maral did a fantastic job helping me rent out my condo. She demonstrated high professionalism and incredible responsiveness throughout the entire process. Her customer service is truly top-notch, and she made the experience smooth and worry-free.

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Reply from Property Management Toronto 2026.08.19

Hi Dhaksh,

Thank you for the kind words—we really appreciate you taking the time to share your experience. We’re glad Maral was able to make renting out your condo a smooth and worry-free process, and it’s great to hear her professionalism and responsiveness stood out.

If you ever need anything with your rental property in the future, don’t hesitate to reach out.

– The PMT Property Management Team

Bushra Iqbal 2026.08.10

     

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Reply from Property Management Toronto 2026.08.19

Hi Bushra,

Thank you for the 5-star review—we really appreciate your support!

– The PMT Property Management Team

Holly Huang 2026.08.10

     

Very professional team and a pleasure to work with. Tyson and Maral were both incredibly helpful in guiding me through the process and were quick to answer any questions

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Reply from Property Management Toronto 2026.08.19

Hi Holly,

Thank you for the kind words—we really appreciate you taking the time to share your experience. We’re glad Tyson and Maral were able to guide you through the rental process and provide quick, helpful answers along the way.

If you ever need anything in the future, don’t hesitate to reach out.

– The PMT Property Management Team

Al S 2026.07.28

     

I've been using PMT for months, and I'm not particularly impressed. The good: Their costs are very reasonable, their website works pretty well, the money comes on time, and the one emergency repair we faced got resolved immediately. The bad: Anything non-urgent will take an absolute age. There's one small (but time-sensitive) repair that I've been bugging them about for two months, with no movement whatsoever. Last I heard was "we'll try to get you a quote", and that was three weeks ago.

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Reply from Property Management Toronto 2026.08.19

Hi Al, thank you for the candid feedback. We’re sorry the turnaround on your non-urgent repair has taken longer than it should. We’ve expanded our repairs team with three dedicated Account Managers to improve response and resolution times for non-urgent work. Please reach out to Ahmed directly so he can review the outstanding repair and help move it forward personally.

Jamie Boland 2026.07.15

     

How this company currently has 4.4 stars, I'l never know. I've dealt with them during two different tenancies and my experience was the exact same. It took them over a year to fix a bathroom leak that caused bowing of the floorboards, 5 months to replace a broken dishwasher, and so many more issues I can't list all here. It takes a minimum of 20 back and forth emails to get anything resolved and apparently it's normal for them to take 3 weeks to respond to just one email. Dealing with PMT is nothing but a headache from start to finish.

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Reply from Property Management Toronto 2026.08.19

Hi Jamie, we’re sorry to hear about the repair delays and communication issues you experienced across your tenancies. The timelines you described are not the level of service we aim to provide. We’ve since expanded our repairs team with three dedicated Account Managers to improve turnaround times and strengthen how maintenance requests are handled. We’d welcome the opportunity to discuss your experience further, and Ahmed is available directly if you’d like to connect.

Gary Yuan 2026.07.10

     

Worked with Maral at PMT on a recent lease deal and it was a great experience. She was organized, easy to work with, and the whole transaction went very smoothly. Appreciate her help in getting the deal together for my client.

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Reply from Property Management Toronto 2026.07.14

Hi Gary,

Thank you for taking the time to share your experience.

We're delighted to hear that you enjoyed working with Maral and that the lease transaction went smoothly. Providing organized, responsive, and professional service is something we strive for, and we're glad Maral was able to help make the process seamless for both you and your client.

We truly appreciate your recommendation and will be sure to share your kind words with Maral.

– The PMT Property Management Team

Courtney Lemoine 2026.07.09

     

I can’t thank my agent enough! Sonia found me an amazing place at an incredible price, and the turnaround time was unbelievable. I filled out the application, and by the very next day, the place was mine! If you want someone fast, efficient, and dedicated, this is the agent to go to. Highly recommend 10/10!

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Reply from Property Management Toronto 2026.07.14

Hi Courtney

Thank you for taking the time to share your experience.

We're thrilled to hear that Sonia was able to help you find a home that met your needs and budget, and that she made the renting process so smooth and efficient. Providing responsive service and helping clients secure the right rental as quickly as possible is something we take great pride in.

Thank you for your recommendation and your kind words. We'll be sure to share your feedback with Sonia.

– The PMT Property Management Team

Dharmil Vyas 2026.07.07

     

Maral was very easy to work with, spontaneous and detail oriented.

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Reply from Property Management Toronto 2026.07.14

Hi Dharmil,

Thank you for taking the time to share your experience.

We're so pleased to hear that Maral was easy to work with and that her responsiveness and attention to detail helped make the process a positive one. Providing professional, efficient service is something we strive for, and we're glad Maral delivered that experience.

We truly appreciate your feedback and will be sure to share your kind words with Maral.

– The PMT Property Management Team

Cecile Borkhataria 2026.07.06

     

As a tenant, Rahul was really helpful with arranging a prompt repair! Thank you

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Reply from Property Management Toronto 2026.07.14

Hi Cecile,

Thank you for taking the time to leave us a review!

We're so glad Rahul was able to help coordinate your repair quickly. We know how important it is for tenants to have maintenance concerns addressed promptly, and providing reliable property maintenance in Toronto is something our team is committed to every day.

We'll be sure to pass along your kind words to Rahul. Thanks again for your feedback!

– The PMT Property Management Team