Exceptional service from the team, Amy and Harry were my points of contact for my recent mortgage and the speed at which they were able to get everything in motion and the clarity of what was required from me at each stage was astonishing. To put it into perspective, from my initial appointment to discuss my mortgage plans to completion was just 14 days, that's incredible.
I can’t thank Dan and Nicole enough – they have honestly been brilliant. I was a bit cautious about using a service I’ve never heard of, but I have already recommended ‘Proper Advice’ to everyone in my family and every friend I’ve spoken to in the last couple of weeks 🤣
This is the first time remortgaging after buying my first property five years ago. I wasn’t planning on changing mortgage provider but after not getting the best deal I wanted from Nationwide, I went online and came across Proper Advice.
I filled in some details and within half an hour someone had reached out to me to arrange for me to have a call with Dan. It probably wasn’t the easiest application for him to manage and I was unsure if I would get a decent deal given that I was doing a single mortgage application and wanted to release some of the equity I had in the property, so I assumed the offers would be limited. But Dan really put me at ease and explained that they had access to a number of providers and he wasn’t concerned at all that I wouldn’t get a good rate. That really helped me relax through what I expected to be a relatively stressful process and I really trusted that he was the expert and knew best.
Within one day of making the application, Dan had secured me a mortgage offer from Halifax with one of the best rates being offered from a High Street lender at the moment. He sent me a full breakdown of the costs associated and how much I would be saving each month through using some of my equity to consolidate things like my car loan Etc.
Within two days, Dan had introduced me to Nicole, who was going to manage a lot of the process with him and I am honestly so impressed by their professionalism and the speed in which they have completed everything in such a thorough way. I genuinely didn’t expect it to take less than three weeks between me first speaking to Dan and everything completing. I certainly didn’t expect to get such a good rate and to be able to borrow the amount that we wanted from our equity.
Communication was really easy because I could reach out either on email or WhatsApp. There was no “AI Chatbot” - just direct contact with humans which is rare nowadays! 😊
Every time I had a query I got a very speedy response, and Nicole was very patient with me asking lots of questions as a first time remortgager!
I was updated by both of them if they weren’t working on a certain day just in case I had a query and wanted to reach out so I knew who to go to in their absence. Not that I needed to because they had done such a thorough job and made sure they were on top of everything before they finished for the day.
I hope that Proper Advice see Dan and Nicole’s value and know how great they have made this experience for me. They are both a credit to the company and are the reason I will absolutely be coming back to Proper Advice when my fixed rate is up in five years time 😊
Great team
The team were great at helping me to remortgage and release some extra cash. The process was quick and easy with great communication and any questions or queries that I raised were dealt with promptly and professionally.
I would definitely recommend them for your mortgage or remortgage needs and I have already said when I am looking for my next mortgage I will be a returning customer.
Date of experience: 29 January, 2026
First time dealing with the brokers to do our remortgage. I can honestly say Jack and Georgia were absolutely fantastic. From start to finish process was so easy and great communication throughout.
Thank you ☺️
We recently used this company for our remortgage and found the process completely seamless. We initially dealt with Jack, who kindly went through the process with us and answered our queries promptly and professionally. We then dealt with Nina who was amazing from start to finish - Nina kept us up to date with the progress of our application, advised us of rate changes and completed regular check ins with us. We would highly recommend and will definitely be using again in future.
Proper Advice was exceedingly helpful in securing a mortgage for my partner and myself over the past few months. They maintained solid and frequent communication, meaning we were never left in the dark regarding any part of the process.
These guys were absolutely superb. The system they have in place is so easy to use. They are quick, prompt and reallyknow what they’re doing. As long as you do your part and send the required documentation, you’ll get the fastest service I’ve ever had when applying for a mortgage. It’s seamless end to end. Everyone we spoke to through the process was super helpful, and Nina who looked after us through most the process was superb and highly professional. I won’t be going anywhere else in the future and highly recommend them.
Faultless and smooth process to remortgage. Harry and Amy were brilliant, communication was easy and both are really friendly and professional. A massive plus was that there was only one request to provide the required information, saving a lot of time and hassle. Highly recommend.
All went reasonably well, team delivered on their part, so all good. A few time things got held up when you are getting and sending things that have to go through intermediary, this wa probably due to timings and the holiday period. Overall done a good job, found me a good product and it was delivered.
5 stars isn't enough
I've used Proper advise / Green mortgages a few times now, and you only really go back if you know it's top notch
Outstanding service and communication throughout the application process, to completion, well worth the small fee
Jack and Georgia have been absolutely fantastic from day 1. I had quite a difficult sale of my old house and they even helped with that. Absolutely the best service I’ve ever had and this is my 5th mortgage.
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