Verified Company
I've been a customer for over 10 years. 5 star review the whole time....but my last SIX orders have been horrible. Pizza is cooked well on the bottom but a soupy mess of cheese and sauce ontop....literally cant pick up the slices. Idk if they have someone new working the ovens but please teach them how to properly cook a pizza......nobody wants a pizza soup. Unfortunately I dont think I will be back as it has literally been my last 6 pies that look this way.
Reply from Pronto pizza
2025.10.06
Dear Steve,
Thank you sincerely for being a loyal Pronto Pizza customer for over a decade, we truly appreciate your continued support. We’re very sorry to hear about your recent experiences and completely understand your frustration. A pizza should never be overly saucy or difficult to handle, and this is certainly not the quality we strive to deliver. It sounds like there may have been an inconsistency in how your pizzas were prepared, and we take full responsibility for that. Please know that we are addressing this matter immediately with our kitchen team to ensure that every pizza leaving our oven meets the high standards our customers deserve.
We would greatly appreciate the opportunity to make things right. If you could please contact us directly at 732-316-1000 or at prontosouthamboy@gmail.com we would like to discuss this further and ensure you are fully satisfied. Your feedback is invaluable, and we want to go above and beyond to restore your confidence in us.
Thank you again for your honesty and for bringing this to our attention. We hope to have the chance to serve you again soon and remind you why Pronto Pizza has been your trusted choice all these years.
Thank you sincerely for being a loyal Pronto Pizza customer for over a decade, we truly appreciate your continued support. We’re very sorry to hear about your recent experiences and completely understand your frustration. A pizza should never be overly saucy or difficult to handle, and this is certainly not the quality we strive to deliver. It sounds like there may have been an inconsistency in how your pizzas were prepared, and we take full responsibility for that. Please know that we are addressing this matter immediately with our kitchen team to ensure that every pizza leaving our oven meets the high standards our customers deserve.
We would greatly appreciate the opportunity to make things right. If you could please contact us directly at 732-316-1000 or at prontosouthamboy@gmail.com we would like to discuss this further and ensure you are fully satisfied. Your feedback is invaluable, and we want to go above and beyond to restore your confidence in us.
Thank you again for your honesty and for bringing this to our attention. We hope to have the chance to serve you again soon and remind you why Pronto Pizza has been your trusted choice all these years.
Walked in and was rec'd a speciality slice. For $4 - the crunch, the flavor, and the generous toppings, you can't this local pizza spot. Wish I lived closer just for their magical pies. 5 stars hands down.
Reply from Pronto pizza
2025.09.16
Thank you, Pamela! 🍕 We’re so glad you loved the slice and our flavors. Can’t wait to serve you again whenever you’re in the area! 🙏✨
Every time we drive by this place, we stop to get the zeppoles! they’re always so fresh and delicious! This time, we decided to try the pizza. We started with just two slices, but it was so good we had to order more. Absolutely delicious. Thank you for such great food!
Reply from Pronto pizza
2025.09.16
Thank you, Mazigha! 🙏 We’re so glad you love our zeppoles and pizza. Can’t wait to serve you again! 🍕✨
Reply from Pronto pizza
2025.07.27
Thank you for sharing your experience! We're glad everything from the food to the service and atmosphere met your expectations. It’s great to hear our space worked well for your group and that you’d recommend us to vegetarians too. We truly appreciate your support and hope to see you again soon at Pronto Pizza & Restaurant! 🍕😊
Excellent Pizza, it's not your average pie, its a cross between New York Pizza and Detroit style. Everything I had was extremely fresh and delicious, also a good value. I highly recommend this restaurant for a great pizza experience.
Reply from Pronto pizza
2025.07.27
Thank you so much for the amazing review! 🍕 We're thrilled to hear you enjoyed our unique pizza style — blending the best of New York and Detroit! Freshness and flavor are what we pride ourselves on, and your kind words mean a lot to our team. We’re glad everything hit the mark for you, and we truly appreciate your recommendation. Hope to serve you again soon for another great pizza experience!
I’ll be back for sure!!
Reply from Pronto pizza
2025.07.27
We’re so glad to hear that — can’t wait to have you back! 🙌 Thank you for your kind words and perfect ratings. It means the world to us that you enjoyed the food, service, and atmosphere. See you again soon at Pronto Pizza & Restaurant! 🍕
Had to pick up a larger order for my business and the service was prompt, the order was perfect, and everyone enjoyed the food. Would definitely order from these guys again. No complaints from any of my employees on the quality of the food. A+
Reply from Pronto pizza
2025.07.27
Thank you so much for trusting us with your business order! We’re thrilled to hear everything was prompt and perfect, and even happier that your team enjoyed the food. Your support and kind words mean a lot to us. Looking forward to serving you and your crew again soon — A+ customers like you make our day! 🙌🍕
Best pizza in New Jersey! Looked great before we even bit into it. Right amount of crispness. 1 bite and knew right away it was a winner. Very good flavor and very friendly employees especially the young man with glasses from Bensonhurst Brooklyn. Im a customer for life.
Reply from Pronto pizza
2025.09.16
Thank you so much, Orlando! 🍕🙌 We’re honored to be called the best pizza in New Jersey. Glad you enjoyed the crispness, flavor, and friendly service — we’ll be sure to share your kind words with our team. Can’t wait to serve you again!
I ordered an eggplant roasted peppers and mozzarella wrap. It had eggplant, lettuce and tomatoes. No peppers, mozzarella or balsamic on sight. Their cannolis had grittiness in the cream. So disappointing.
Reply from Pronto pizza
2025.07.27
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This isn’t the standard we strive for, and we understand how disappointing it must have been to receive an incorrect order. We’d like the chance to make things right — please feel free to contact us directly so we can address this properly. Your feedback helps us improve, and we hope to earn your trust again in the future.
Haven't had too much from here yet, and I had it delivered so I can't say much about the atmosphere. Had the chicken bacon ranch pizza and I really enjoyed it nice and crispy with good chunks of chicken and a good amount of bacon they were generous with the amount and thats always a good thing.
Reply from Pronto pizza
2025.09.16
Thanks, Julianne! 🍕 We’re happy you enjoyed the chicken bacon ranch pizza and generous toppings. Can’t wait for you to try more of our menu! 🙏
