Verified Company
READ BEFORE HIRING THEM!!!!
We hire them based on the reviews, now im thinking most comments are bots or something because they dont deserve a 4.7 stars... they lost huge items, like bed frames, brokes a lot of stuff like weber grills, bikes, kids bikes, etc.
Im just summing up but on top of what was missed and broken, they quoted $6,000 but ended up charging $10,000 when everything was loaded, no chance to say no, they quoted me wrong at the begining even tho we specified how much bedrooms we had, they never followed up on anyting.
And I cant believe this type of business cant get away with it, they know for sure the loopholes and take huge advantage of it....
Really is cheaper to sell almost everything and purchase all brand new on your next state.
We paid the cosnequencues so you who is reading this dont fall for this as well.
Please stay away at all costs, we are hiring a lawyer at the moment because is thousands of dollars lost on our belongings.
Courteous and Professional
Very Courteous and professional, was pleased with the job well done. I had public storage issues, and they accommodated me and gave me a discount which helped. Thank you to Joe very helpful and Carlos as well, I did not have to do any work myself but sit and watch my stuff get moved from one storage to another and it was a lot of heavy stuff... Thank you much, Filomena L.
Date of experience: 27 November, 2022
Date of experience: 27 November, 2022
Reliable and outstanding service
I’ve used Pro Movers three times since 2015, and they’ve never let me down. Joe and Carlos are consistently professional, courteous, and very helpful. The customer service team was also polite and efficient, making the entire process smooth every time. I highly recommend their service for anyone needing reliable and friendly movers!
Date of experience: 02 August, 2024
Date of experience: 02 August, 2024
Moving is a Nightmare, and we had an added misery of an extreme heatwave and 90%humidity, No air conditioning. However our movers, Joe, David and David were exceptional and professional. It was a horrible long HOT day. but they were so kind and helpful and I know they wanted it to end but gave it their all and pushed through a horrendous 12 hour day Thank you, Joe and David and David for moving us to our new place!!
Reply from Pro Movers
2026.09.01
Thank you so much for the business.
I’m disappointed with my experience with Pro Movers, mainly because of the lack of communication and poor coordination throughout the day.
I was told my movers would arrive between 9:00–10:00 AM. At 10:05 AM, after no one had arrived or contacted me, I called the office for an update. John, the business manager, called me around 10:20 AM and explained that the original crew had called in sick at 1:00 AM and, unfortunately, no one had informed me. He said he had found another crew and that they would arrive around 11:30 AM–12:00 PM.
I explained that I needed to be completely moved out before sundown because I was planning to return my keys to my landlord early, which would have allowed me to receive a prorated amount back. John reassured me that the crew would get everything done and said they would compensate me for the delay. He also told me I could reach out for updates.
Unfortunately, 12:30 PM came and I still had no update, so I had to call again. John didn't answer, and after calling the office, the crew finally contacted me and said they wouldn't arrive until 3:00–4:00 PM. At that point, I knew I would no longer be able to return my keys before sundown and had to reschedule with my landlord, meaning I lost out on the prorated days I had planned for.
The lack of communication also caused me to drive back and forth between my old and new home unnecessarily. While I was at the new house cleaning, the crew called around 2:00 PM saying they would arrive in 25 minutes, but they ultimately didn't arrive until around 3:00 PM.
To be fair, the actual movers worked hard and did the best they could. I don't have any major complaints about the crew themselves. They were clearly exhausted from the hot day and this being their second shift, and I honestly felt bad for them. If I had received this crew first thing in the morning, I think the experience would have been much better. My husband and I eventually started helping because the crew looked tired and we didn't want to drag it out late into the night, it was completed around 8:00 PM.
There were a couple of minor damages—a door stopper was broken at the new house and my dresser was scratched during transportation—but my biggest issue was definitely the communication and scheduling.
John Romero told me he would email me regarding compensation and contact me Monday to send some money via Zelle to make up for the inconvenience. I never received an email, a call or payment, which is ultimately why I'm leaving this review.
Things happen, and I understand that crews can call in sick. What I don't understand is why the customer has to repeatedly call to find out what is happening. If there had been better communication and follow-through, this experience could have been very different.
Unfortunately, based on my experience, I would not use Pro Movers again.
Exceptional help, next day went well
Joe and Carlos were fantastic! They were super helpful, and even when there were some issues with the public storage during my move from Anaheim to Cerritos, they quickly helped resolve everything. They went above and beyond by storing my belongings overnight and assisting the next day. Their professionalism and dedication made the whole process much easier. Highly recommend!
Date of experience: 28 November, 2022
Date of experience: 28 November, 2022
