Professional Smiles

Professional Smiles Reviews

Excellent rating
4.8
665 reviews Verified
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Reviews (665)
Valeria Correa
Valeria Correa
2024.04.18
It was my first time and I was very concerned if it will be good. I discovery it is the best place to have your dental service done. The team are very friendly.
Reply from Professional Smiles 2024.04.19
Dear Valeria, we're thrilled to hear about your positive experience with our dental services for the first time. We strive to maintain a friendly atmosphere. Thank you for choosing us!
james bowers
james bowers
2024.04.18
I always enjoy my time at Professional Smiles the staff Greets you with a smile and you leave with a smile very professional and timely and the bonus is all the assistance can sing so you are very relaxed during your stay big hug to all
Reply from Professional Smiles 2024.04.04
Dear James, we're thrilled to hear about your positive experiences with our team. It's a pleasure to make your appointments enjoyable. Thank you for the kind review!
Terrie Webster
Terrie Webster
2024.04.17
Great service. Very informative.
Reply from Professional Smiles 2024.04.17
Dear Terrie, Thank you for the positive feedback! We're glad to hear you found our service informative. Best regards.
Darlene Goodall
Darlene Goodall
2024.04.17
I came from out of town to go to Disney World with my grandkids. On the way I broke my front tooth, it looked awful. I called and they were able to work me in the next day. The office staff and assistants were so helpful and very personable. Dr. Novi Frometa was amazing, he took his time, made sure I was comfortable and not in pain, he was very precise and made my tooth look better then it was before I broke it. I was AMAZED! I would highly recommend this office and Dr. Frometa to anyone.
Reply from Professional Smiles 2024.04.17
Dear Darlene, we're thrilled to hear about your positive experience with Dr. Novi Frometa and our team! We always aim to provide exceptional care. We appreciate your recommendation!
Chelo Serrano
Chelo Serrano
2024.04.17
Excellent service and treatment from the moment you arrive at the place until you leave. The staff is very attentive and pays attention to details when cleaning and evaluating dental problems. Thank you!!
Reply from Professional Smiles 2024.04.17
Dear Chelo, We're thrilled to hear about your positive experience with our attentive staff! Your appreciation motivates us. Thanks so much for your kind words. Best, Your Assistant
Heather Haerinck
Heather Haerinck
2024.04.16
Highly recommend! Very friendly staff and not long wait times.
Reply from Professional Smiles 2024.04.17
Thank you Heather! We're thrilled to hear about your positive experience with our staff and service. Your recommendation means a lot to us!
Brian Acevedo
Brian Acevedo
2024.04.16
They did an awesome job during my visit
Reply from Professional Smiles 2024.04.17
Hi Brian, we're thrilled to hear you had a great experience. Your positive feedback is much appreciated! Looking forward to your next visit.
Victoria Reyes
Victoria Reyes
2024.04.16
Reply from Professional Smiles 2024.04.17
Dear Victoria, Thank you so much for taking the time to leave us a review. We're glad to know you've had a positive experience! Kind regards, Your Company Assistant
Guillermo Colom
Guillermo Colom
2024.04.16
Reply from Professional Smiles 2024.04.17
Dear Guillermo, Thank you for your review! We're thrilled to see you had a great experience. We appreciate your support! Best Regards, Your assistant
Yomaira Mercado Santiago
Yomaira Mercado Santiago
2024.04.16
Manos bendecidas para el delicado trabajo dental.
Reply from Professional Smiles 2024.04.16
Estimada Yomaira, gracias por tus amables palabras. Nos alegra saber que estás satisfecha con nuestro trabajo dental. Siempre estamos aquí para ayudarte.
Adanel De la Rosa
Adanel De la Rosa
2024.04.16
Reply from Professional Smiles 2024.04.17
Dear Adanel, Thank you for your feedback! We're thrilled you had a positive experience. Your support is greatly appreciated. Best, The Team
Denise Rodriguez
Denise Rodriguez
2024.04.15
I had my first visit here today and I must say my experience was great. Friendly staff, they answered all my questions and office was very clean. Best part of it all is they don’t rip you off . I am definitely returning and recommending this dentist to others.
Reply from Professional Smiles 2024.03.24
Dear Denise, thank you for your kind words! We're thrilled our team could assist you and you felt welcomed. It's great to hear you'll be returning. We look forward to your next visit!
Andy T
Andy T
2024.04.11
Advice to any considering this dentist. Review your insurances negotiated rates for service, and your paitent responsibility. I had a root canal and crown and this office overcharged $32 for the service. Once I brought it to their attention, they refused to give a refund and said their only way to address this would be with a credit. I would be fine with this, had they not then turned around and scheduled my next appointment (cleaning) 1 day early, so that it would not be covered under insurance. They made no mention of this when setting the appointment, during check in, or before they started the service. They waited until after the service to say with the $32 credit, I still owed them $25 as the service wasnt covered under my insurance because the apointment was scheduled too early. (They also threw in that they were doing me a favor and charging me the insurance rates of $55. Which should have been covered at no cost to me) Their attempt to cure, was saying I could schedule another cleaning in 2-3 months, and then wait another 6 months for second covered cleaning. Its a shame that a small family owned practice doesnt operate in good faith, and is nickle and diming their patients.
Reply from Professional Smiles 2024.04.12
Dear Andy, we're sorry to read about your experience and would love the chance to address the issues you mentioned. Please get in touch with our customer service to resolve this at your earliest convenience.
Debra Goddard
Debra Goddard
2024.04.11
Reply from Professional Smiles 2024.04.11
Dear Debra, thank you for the high rating! We're pleased to see that you're satisfied with our service. We appreciate your support and look forward to serving you next time. Best regards.
Rachelle Cruz
Rachelle Cruz
2024.04.09
Carla is the best hygienist I’ve had treat me. Very gentle definitely recommend. Front staff also very friendly definitely recommend.
Reply from Professional Smiles 2024.04.11
Hello Rachelle, thank you for your kind words! We're thrilled to hear you had a great experience with Carla and our front staff. We look forward to serving you again.
Elizabeth Norris
Elizabeth Norris
2024.04.09
Great service from Yanira and Edgar Ortiz DMD. I’m truly a chicken going to get anything done at dentist. They were very patient and understanding with my nervousness and craziness.
Reply from Professional Smiles 2024.04.11
Dear Elizabeth, we're glad to hear that Yanira and Edgar Ortiz DMD could make your experience a comfortable one! We appreciate the positivity and look forward to serving you again.
Iglesia Camino Al Cielo
Iglesia Camino Al Cielo
2024.04.09
Reply from Professional Smiles 2024.04.11
Dear Iglesia, thank you for your feedback! We're thrilled to hear that you had a positive experience. Your support is greatly appreciated. Best, The team.
Florida Sunshine
Florida Sunshine
2024.04.09
A few family members have been to this location in Davenport a few times now . The hygienist was awesome. She did an awesome job and took her time cleaning. The clinic is owned by a married couple, though, and they have no form of communication if there's any issues. The doctor I saw was really awesome, his assistant not so much. Not professional. I would never allow her to work in my mouth again. She was rough ( prepping a crown i already had done once) and very rude when she hurt me. The second go around, I was switched to a different assistant, and the appointment went fine. My crown was put in, and it looks great.
Reply from Professional Smiles 2024.04.11
Dear Florida, we're sorry you experienced issues during your visit. We value your feedback and encourage you to contact our customer service department. They'll be happy to address your concerns.
Julia Fanelli
Julia Fanelli
2024.04.08
Everyone at Professional Smiles is professional and helpful. Thank you for the great service.
Reply from Professional Smiles 2024.04.08
Dear Julia, Thank you for your kind words! We're thrilled to know you enjoyed our service. We’re here to help anytime. Best, Your Team
Ivan Ortiz Burgos
Ivan Ortiz Burgos
2024.04.08
Lláme como paciente nuevo para hacer una cita y la recepcionista me dejó esperando más de 20 minutos.Volvió y tomó la llamada y dejo esperando otro rato más.Sin empezar con ellos y ya una mala experiencia.👎🏽
Reply from Professional Smiles 2024.04.08
Lamentamos mucho lo sucedido, Ivan. Te invito a comunicarte con nuestro servicio al cliente para resolver el problema. Apreciaríamos mucho la oportunidad de mejorar tu experiencia.