Verified Company
AVOID AT ALL COSTS
Would leave 0 star if possible, terrible Customer Service and platform was very unreliable because of durability and was broken more than running. Terrible Customer service takes weeks/months to respond 1 message, and another month till the next.
Date of experience: 19 December, 2024
Date of experience: 19 December, 2024
Reply from PROCRAWLER® R/C
2024.12.20
Hi Ethan, Pierre here. As I informed you in email and all the community in social media several times in the past few weeks, I HAVE SERIOUS HEALTH ISSUES.
That’s why I was (and partly still am) simply not able to live and work how I would like to. Personally I’m truly sorry not only because I was not able to response for you but the fact that you totally ignore this human factor that significantly affects my and my family’s life in a negative way.
I replied to you via email.
That’s why I was (and partly still am) simply not able to live and work how I would like to. Personally I’m truly sorry not only because I was not able to response for you but the fact that you totally ignore this human factor that significantly affects my and my family’s life in a negative way.
I replied to you via email.
Hello... my experience hahahahah better to buy from gypsis than from procrawler...
Ordered stuff in december 2023 .. after a month started emailing them to ask what is with my order... and reply was ... yes we know it said the stuff was in stock but trully the was no stock.... it is not our folt... bla bla... so i canceled the order in middle of january 2024... and then i had to beg for my refund... I sent about 10 emails and only after threating with a visit got my money back... so my advice ..stay away from PROCRAWLER .., THEY ARE A SCAM.
Reply from PROCRAWLER® R/C
2024.03.22
Dear Mirko, we are truly sorry for the experience. Unfortunately we can't help if our system gets fake stock datas from the system of our distributor. We continuously communicated with you and let you know about the status of your order and your refund. Please consider that we had an unsuccessful refund attempt that bounced back and finally we succeeded yesterday with sending you the refund.
Sin lugar a duda el fabricante mas prestigioso de material de competición. Sin duda seguiré contando con ellos para futuros eventos.
Reply from PROCRAWLER® R/C
2023.10.24
Thank you so much for your trust and support, mate. We do all our best to deserve it in the future as well. Keep crawlirawlirawlirawlirawlin'!
Bad communication, I have ordered goods, paid for them and it's been more than a month and nothing. I write emails with questions and no one answers for 2 weeks. I am very disappointed with the communication.
Reply from PROCRAWLER® R/C
2023.09.06
Dear Stanislav, we're truly sorry to hear about your experience. As discussed in messages we simply haven't got your emails, this is a simple technical issue, not the lack of our willing to help you. If you see our review, our Customer Service is exceptional and it is extremely important to serve you as much as we can. Our system administrator is just checking your emails in the server log and we will get back to you in very short with all the answers you need. Please consider that we can response to emails only if we know about them. We replied your message on Messenger in very short.
Im really fond of the chassis. Good quality materials, easy to build, quality build, super light and super low. Will defenitly buy another. Thanks so much !!!
Reply from PROCRAWLER® R/C
2023.06.05
Thanks so much for your feedback, mate. We are super happy that you love our stuff. We work hard to deserve your trust and keep up innovating.
Bellissimo l'imballaggio. Qualità dei materiali ottima, super leggeri. Cortesi nel dare informazioni.
Beautiful packaging. Excellent material quality, super light components. Courteous in giving information.
Reply from PROCRAWLER® R/C
2022.10.28
Grazie mille, amico. Facciamo del nostro meglio per meritare il tuo supporto.
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