Dear Stanislav, we're truly sorry to hear about your experience. As discussed in messages we simply haven't got your emails, this is a simple technical issue, not the lack of our willing to help you. If you see our review, our Customer Service is exceptional and it is extremely important to serve you as much as we can. Our system administrator is just checking your emails in the server log and we will get back to you in very short with all the answers you need. Please consider that we can response to emails only if we know about them. We replied your message on Messenger in very short.