Verified Company
Sold me a part that they couldn't supply took my money up front before they would pull the part, now I cant my money back.word of warning dont pay up front with this place, cant be trusted
Reply from Pro Auto Recyclers of Surrey
Hi Fred, your order was paid on September 3. Unfortunately, the first part allocated to the order could not be located, which delayed fulfillment while we worked to source a replacement.
On September 8, you contacted us to cancel because you could not wait any longer. We processed the full refund back to the original credit card approximately three minutes after your cancellation request, and the refund receipt has been provided to you multiple times.
Once a refund is submitted through our merchant terminal, the posting time is outside our control and depends on the card processor and issuing bank.
We understand the delay was frustrating, once you asked to cancel, the refund was processed immediately.
-Mike
Manager
Pro Auto Recyclers of Calgary
On September 8, you contacted us to cancel because you could not wait any longer. We processed the full refund back to the original credit card approximately three minutes after your cancellation request, and the refund receipt has been provided to you multiple times.
Once a refund is submitted through our merchant terminal, the posting time is outside our control and depends on the card processor and issuing bank.
We understand the delay was frustrating, once you asked to cancel, the refund was processed immediately.
-Mike
Manager
Pro Auto Recyclers of Calgary
