Verified Company
Our experience was absolutely terrible. I locked my keys in my car and my Roadside Assistance company sent Prime Roadside Assistance out. When he arrived, his “professional” equipment consisted of a wire that looked like a glorified coat hanger, and his “professional” method was to slide the wire inside the car and try to push the unlock button with it. (My husband even had to tell him which button that was.) We stood around watching this fiasco for a ridiculous amount of time, afraid that he was going to damage the car, and it became obvious he was not going to be able to get the car unlocked. We let him continue to try and my husband even offered his assistance, but he never got the car unlocked. Their website states “ Our certified and highly trained technicians have the skills, knowledge, and tools to handle every type of vehicle, including cars, SUVs, trucks, and vans. Using professional-grade tools and safe techniques, we unlock vehicles efficiently … “.
In our experience, nothing could be further from the truth.
