Verified Company
I would like to say thank you so much ;I reached out after my son’s car would not start.I got an immediate response an was given a time that someone would come out.They were prompted an provided professional an reasonable price.
Reply from Prime Roadside Assistance LLC
2026.01.05
Thank you for taking the time to leave this review. We’re glad you received an immediate response, clear arrival time, and prompt service when your son’s car would not start. We appreciate your feedback on the professionalism and reasonable pricing. Prime Roadside Assistance is available whenever you need help again.
Our experience was absolutely terrible. I locked my keys in my car and my Roadside Assistance company sent Prime Roadside Assistance out. When he arrived, his “professional” equipment consisted of a wire that looked like a glorified coat hanger, and his “professional” method was to slide the wire inside the car and try to push the unlock button with it. (My husband even had to tell him which button that was.) We stood around watching this fiasco for a ridiculous amount of time, afraid that he was going to damage the car, and it became obvious he was not going to be able to get the car unlocked. We let him continue to try and my husband even offered his assistance, but he never got the car unlocked. Their website states “ Our certified and highly trained technicians have the skills, knowledge, and tools to handle every type of vehicle, including cars, SUVs, trucks, and vans. Using professional-grade tools and safe techniques, we unlock vehicles efficiently … “.
In our experience, nothing could be further from the truth.
Overall incredible experience. Quick response times via phone call, very polite. Very time efficient, accurate response times and once arrived took less than 2 minutes . Absolutely no complaints, would recommend service!
Reply from Prime Roadside Assistance LLC
2026.02.05
Thank you for your kind review. We’re pleased to hear that our response time, professionalism, and efficiency met your expectations. We appreciate your recommendation and look forward to assisting you again in the future.
Allan was a really goofy guy! Top tier service, thank you so much!
Reply from Prime Roadside Assistance LLC
2026.01.28
Thank you for the awesome review! We’re glad you enjoyed the top tier service and a little personality along the way. We really appreciate your support and hope to help you again anytime!
Very helpful and quick. It was late after work and my car wasn’t starting. I knew it wasn’t my battery as I just had it replaced maybe 2 months ago. My car is old and used so I was thinking it was finally time and only called for a tow truck. On the phone he asked what was going on and said he can come take a look at it as I might not need towing. He suspected it was my alternator. It was 32 F and he came within 25 minutes, no later than what he said. He took one look at the hood of my car and turns out, all that was needed was to have a part tightened back into place. He also diagnosed other issues wrong with it but without additional charge. Thank you so much!! Especially for not trying to upsell like most car places do when women have issues with their cars - just honest and good business!
Reply from Prime Roadside Assistance LLC
2026.01.28
Thank you so much for sharing this experience! We’re really glad we could get you back on the road quickly and save you from an unnecessary tow, especially in that cold weather. Honest help and clear communication are what we strive for, and it means a lot to hear that made a difference. We truly appreciate your trust and kind words!
Really nice guy, he was quick and effective. Got me out of a parking garage in less than 5 minutes.
Reply from Prime Roadside Assistance LLC
2026.01.18
Thank you so much for the great review! We’re glad we could get you out of the parking garage quickly and safely. Providing fast, effective service is always our goal. If you ever need roadside assistance again, don’t hesitate to reach out—we’re here to help!