Verified Company
PrimeHealers feels like a company that understands logistics but not emotions—and in healthcare, that gap matters.
What worked well:
Responsiveness: Quick responses on WhatsApp and calls—no complaints there.
Installation Support: Initial setup was smooth, and change requests were handled—though noticeably slower than the first response.
Pickup & Return: This is where the experience dipped. De-installation and pickup took 2 days, which added unnecessary stress.
Where They Seriously Need to Improve:
Rigid Monthly Billing Model:
For medical rentals—especially for palliative care—offering only monthly billing is unreasonable.
We paid 25,000 upfront, but the equipment was needed only for 2 days due to circumstances beyond our control. There was no flexibility, despite the situation being about terminal illness—not leisure use.
Refund Experience:
Requesting consideration meant 14 back-and-forth messages, only to get a token 10% refund—citing “policy” repeatedly.
Policies should guide business, not override basic compassion.
Missing Essentials Sold Separately:
Renting a hospital bed but being charged extra for essentials like a drip stand feels like nickel-and-diming during distress. In healthcare rental, these shouldn’t be “add-ons.” They should be part of the setup.
Transport Charges Are Exorbitant:
₹2800 for transport when local logistics platforms charge roughly ₹900 for the same movement? That’s not service — that’s markup without justification.
PrimeHealers delivers on equipment and communication, but the spirit of healthcare—empathy, fairness, and flexibility—is missing. When a family is already emotionally broken and financially stretched, quoting policy and maximizing margins over showing basic compassion is not just poor customer service — it’s tone-deaf.
This industry is not e-commerce.
You’re dealing with families at possibly the hardest moment of their lives.
A little humanity would go a long way.
Reply from Prime Healers
2025.11.28
Dear Rahul,
Thank you for sharing your experience. We truly understand that medical situations—especially palliative or end-of-life care—are emotionally overwhelming, and we’re deeply sorry that you had to go through such a difficult time. We never take lightly the responsibility of supporting families during these moments.
That said, we would like to clarify a few important points so future customers also have clear expectations.
1. Regarding the Billing Policy
Our rental terms are shared upfront and confirmed before delivery, because once equipment is dispatched, installed, and blocked for a customer, there is a significant opportunity cost. Multiple accessories—like side rails, mattresses, controllers, filters, connecting tunings, humidifiers, etc.—are bundled into the rental, and many of these require replacement or servicing after each use.
Even though our policy does not include partial refunds for short-duration usage, we still considered and processed an additional refund for you after adjusting for vendor charges, logistics, and technician compensation.
2. Logistics Charges Explained
We understand your concern about the transport cost. However, the comparison with local point-to-point delivery services does not reflect the nature of our operations.
Medical logistics involves:
Transport of multiple heavy and sensitive equipment
Trained technicians for safe delivery, installation, and de-installation
Two-way movement (delivery + pickup)
Careful handling to prevent functional damage
Higher liability due to equipment value
When all these components are considered, the actual cost exceeds the ₹2,800 charged. It is not comparable to standard 30–40 kg courier or tempo services that simply load and unload. Even third parties charge higher when you book 7 feet with helper for two way, you may check it.
3. Equipment & Accessories
Every home setup is customized to the patient’s condition. Certain items are optional because not all families require them. This is why some add-ons—like drip stands—are billed separately, and this is clearly mentioned in our communication before confirming the order.
4. Refund Effort
We understand the frustration during such a stressful situation. However, our team genuinely made every effort to support you within policy and practical constraints. The back-and-forth messages were not meant to burden you—they were needed to correctly process vendor payments, technician fees, and then calculate how much we could return to you without compromising service quality.
At Prime Healers, empathy matters to us—but so does transparency.
We strive to balance compassion with fairness, ensuring that we can sustainably deliver safe, reliable, and high-quality medical equipment to every family who depends on us.
We truly wish your circumstances had been different, and we remain available if you need any further assistance or clarification.
Thank you
Team
Prime Healers
Thank you for sharing your experience. We truly understand that medical situations—especially palliative or end-of-life care—are emotionally overwhelming, and we’re deeply sorry that you had to go through such a difficult time. We never take lightly the responsibility of supporting families during these moments.
That said, we would like to clarify a few important points so future customers also have clear expectations.
1. Regarding the Billing Policy
Our rental terms are shared upfront and confirmed before delivery, because once equipment is dispatched, installed, and blocked for a customer, there is a significant opportunity cost. Multiple accessories—like side rails, mattresses, controllers, filters, connecting tunings, humidifiers, etc.—are bundled into the rental, and many of these require replacement or servicing after each use.
Even though our policy does not include partial refunds for short-duration usage, we still considered and processed an additional refund for you after adjusting for vendor charges, logistics, and technician compensation.
2. Logistics Charges Explained
We understand your concern about the transport cost. However, the comparison with local point-to-point delivery services does not reflect the nature of our operations.
Medical logistics involves:
Transport of multiple heavy and sensitive equipment
Trained technicians for safe delivery, installation, and de-installation
Two-way movement (delivery + pickup)
Careful handling to prevent functional damage
Higher liability due to equipment value
When all these components are considered, the actual cost exceeds the ₹2,800 charged. It is not comparable to standard 30–40 kg courier or tempo services that simply load and unload. Even third parties charge higher when you book 7 feet with helper for two way, you may check it.
3. Equipment & Accessories
Every home setup is customized to the patient’s condition. Certain items are optional because not all families require them. This is why some add-ons—like drip stands—are billed separately, and this is clearly mentioned in our communication before confirming the order.
4. Refund Effort
We understand the frustration during such a stressful situation. However, our team genuinely made every effort to support you within policy and practical constraints. The back-and-forth messages were not meant to burden you—they were needed to correctly process vendor payments, technician fees, and then calculate how much we could return to you without compromising service quality.
At Prime Healers, empathy matters to us—but so does transparency.
We strive to balance compassion with fairness, ensuring that we can sustainably deliver safe, reliable, and high-quality medical equipment to every family who depends on us.
We truly wish your circumstances had been different, and we remain available if you need any further assistance or clarification.
Thank you
Team
Prime Healers
Prime Healers are a Professional company with very efficient & polite staff. They are patient in explaining the features of the product ( in this case motorized folwer cot) so that we understood the functions & used it optimally .
Reply from Prime Healers
2025.11.28
Dear Usha,
Thank you so much for your kind words and the 5-star review! We’re delighted to know that our team could support you well and that the motorized Fowler bed was easy and comfortable for you to use.
Our staff always strives to explain every feature clearly so families can get the best out of the equipment.
Team,
Prime Healers
We truly appreciate your trust in Prime Healers and are always here if you need any assistance again. 🙏💙
Thank you so much for your kind words and the 5-star review! We’re delighted to know that our team could support you well and that the motorized Fowler bed was easy and comfortable for you to use.
Our staff always strives to explain every feature clearly so families can get the best out of the equipment.
Team,
Prime Healers
We truly appreciate your trust in Prime Healers and are always here if you need any assistance again. 🙏💙
My experience with Prime Healers for renting an oxygen concentrator was smooth and hassle-free. Their pricing was more affordable than other providers, and the device was delivered and picked up right at my doorstep. I highly recommend them to anyone looking to rent an oxygen concentrator.
Reply from Prime Healers
2025.11.21
Dear Sunil,
Thank you for sharing your experience! 😊
We're glad to hear that your oxygen concentrator rental with Prime Healers was smooth, hassle-free, and affordable. Providing doorstep delivery and pickup with reliable equipment is our priority.
Your recommendation means a lot to us, and we’re always here to support you with any medical equipment rental needs. 💙🚑
#OxygenConcentratorRental #MedicalEquipmentRental #PrimeHealers #HassleFreeService #AffordableHealthcare
Team
Prime Healers
Thank you for sharing your experience! 😊
We're glad to hear that your oxygen concentrator rental with Prime Healers was smooth, hassle-free, and affordable. Providing doorstep delivery and pickup with reliable equipment is our priority.
Your recommendation means a lot to us, and we’re always here to support you with any medical equipment rental needs. 💙🚑
#OxygenConcentratorRental #MedicalEquipmentRental #PrimeHealers #HassleFreeService #AffordableHealthcare
Team
Prime Healers
Their service was good, and the bed I rented really helped us during my wife’s pregnancy, especially because of her health issues.
Reply from Prime Healers
2025.11.21
Dear ragu,
Thank you for sharing your experience! 😊
We’re really glad to hear that the hospital bed rental was helpful and provided comfort during your wife’s pregnancy, especially with her health challenges. At Prime Healers, we aim to offer reliable and supportive medical equipment to make such moments easier for families.
Wishing your family good health, and we’re always here if you need us again. 💙🚑
#MedicalEquipmentRental #HospitalBedRental #PrimeHealers #PatientCare
Team,
Prime Healers
Thank you for sharing your experience! 😊
We’re really glad to hear that the hospital bed rental was helpful and provided comfort during your wife’s pregnancy, especially with her health challenges. At Prime Healers, we aim to offer reliable and supportive medical equipment to make such moments easier for families.
Wishing your family good health, and we’re always here if you need us again. 💙🚑
#MedicalEquipmentRental #HospitalBedRental #PrimeHealers #PatientCare
Team,
Prime Healers
Services offered by prime healers were excellent and professional. I had rented motorized bed for 45 days. Prices were quite reasonable. I highly suggest them for your medical needs.
Reply from Prime Healers
2025.11.21
Dear Venu,
Thank you for your wonderful feedback! 😊
We're glad to hear that you had an excellent and professional experience renting the motorized bed from us for 45 days. At Prime Healers, we focus on providing high-quality medical equipment, reasonable pricing, and smooth, reliable service to support you during recovery.
Your recommendation truly means a lot to us. We’re always here for any medical equipment needs you may have. 💙🚑
#MedicalEquipmentRental #MotorizedBedRental #PrimeHealers #ProfessionalService #AffordableHealthcare
Thanks
Team Prime Healers
Thank you for your wonderful feedback! 😊
We're glad to hear that you had an excellent and professional experience renting the motorized bed from us for 45 days. At Prime Healers, we focus on providing high-quality medical equipment, reasonable pricing, and smooth, reliable service to support you during recovery.
Your recommendation truly means a lot to us. We’re always here for any medical equipment needs you may have. 💙🚑
#MedicalEquipmentRental #MotorizedBedRental #PrimeHealers #ProfessionalService #AffordableHealthcare
Thanks
Team Prime Healers
The experience was exceptional, the services were very prompt and delivered at door step within shortest time period. Highly professional service providers in terms of medical equipment. Keep the professionalism and services in the same spirit. Anybody reading this feedback, I strongly recommend prime healers for any medical aid support. Regards
So, glad that we tried renting CPAP with them and had an amazing customer service on a monthly basis. Very understanding team. This helped us to buy a new CPAP from them. They have an excellent team for proper communication and efficiently handled every everything. Due to Circumstances, I wasn’t able toto pick up so, they door delivered it to our address. Overall, genuine people and company to buy stuffs. Highly recommend them for quality and great customer service
