Verified Company
Once again Prime Cleaning comes thru! I am a Realtor and love their quality of work. These guys do not miss a thing! My houses sparkle!
Reply from Prime Cleaning
2025.06.17
Thank you, Mary Lou! We’re thrilled to hear our team made your houses sparkle. Your trust and satisfaction mean a lot to us, and we truly appreciate your support. Looking forward to working with you again!
Easy communication and scheduling. Don't have to worry when prime comes to clean, they do a wonderful job!
Reply from Prime Cleaning
2025.04.15
Thank you, Natasha! We're thrilled to hear you found our communication and scheduling easy and appreciated our cleaning service. Your satisfaction means the world to us!
Eliane Medina did a fantastic job! She was very detailed and we are very happy. I highly recommend!
Reply from Prime Cleaning
2025.04.15
Thank you, Julie! We're delighted to hear Eliane made such a great impression. Your recommendation means a lot, and we'll make sure Eliane knows how much you appreciated her work!
Always have done such a great job! Thorough yet efficient. We opt for a deep clean service about once a month and it really helps us save time & get a nice refresh for our home!
Reply from Prime Cleaning
2025.04.02
Thank you, Caelan, for your kind words! We're thrilled our deep clean service helps keep your home refreshed and saves you time. We look forward to continuing to provide you with great results!
We hired prime cleaning services for our house in Leander
Allison and team were thorough in their work and easily approachable
Recommend him for all cleaning services around LEander
Reply from Prime Cleaning
2025.03.19
Thank you, Vidya! We're thrilled to hear Allison and the team impressed you with their thorough work. Your recommendation means a lot to us, and we're glad we could help keep your home in Leander spotless!
Workers were prompt, friendly, knowledgeable and efficient. They did an excellent job and I will certainly use the service again. They were also more reasonably priced than other services I tried. Thank you!
Reply from Prime Cleaning
2025.03.19
Thank you, Earleene! We're thrilled to hear about your positive experience and that you found our team prompt and efficient. Your kind words mean a lot, and we look forward to assisting you again in the future!
I was very pleased with Antonio and Alessandra’s work. They were friendly and professional, going above and beyond to leave my home spotless. My favorite thing was their walkthrough and insistence on checking their work at the end. Checking people’s work is always awkward for me, but with them I feel comfortable I can point out if anything’s missed next time.
That said, a few things could be better on the administrative side. Given I’m paying a bit more for the easy online booking system, I would appreciate more transparent billing information—I never got an email receipt confirming what I paid for. It would also be great to receive communications on when the next service will be so we can plan and reschedule if necessary.
Reply from Prime Cleaning
2024.12.10
Thank you for your detailed feedback, Zoë! We're thrilled to hear that Antonio and Alessandra provided you with friendly and professional service. We appreciate your suggestions regarding administrative improvements and will work to enhance our billing transparency and communication. Your input is valuable to us as we strive to improve our services.
Verified
The cleaners arrived on time and were very friendly. They got right to work and did a very thorough job. I am very satisfied with the services provided and would recommend them to my friends and family.
Reply from Prime Cleaning
2024.10.11
Thank you, Peggy! We're thrilled to hear you're satisfied with the service. Your recommendation means a lot to us. We look forward to serving you and your loved ones again in the future!
Truly amazing job!! I had 2 empty dwellings that were both left as a mess by tenants. The ladies with Prime spent all day cleaning both. The floors are shiny. The baseboards, ceiling fans, stove, fridge have all been cleaned. Both buildings are both show ready. Great value. Cery easy to arrange schedule. Highly recommend
Reply from Prime Cleaning
2025.07.15
Dear Barbara, thank you so much for your kind words and for taking the time to share your positive experience with Prime Cleaning Texas. We are delighted to hear that our team was able to provide exceptional service and meet your expectations in preparing your properties. Ensuring that your space is show-ready is our priority, and it's great to know that you found value in our service and scheduling process. We appreciate your recommendation and look forward to assisting you with any future cleaning needs. Best regards, Prime Cleaning Texas Team.
I was conflicted about writing this review for a while, but I'm hoping it serves to improve cleaning standards and internal communications for this company.
Of the three estimates I obtained for cleaning a newly purchased 3,000 square foot house, I picked this company due to the positive google reviews and ease of online scheduling, since the price estimates were roughly the same for move in/deep cleaning. Two people spent about 4 hours cleaning our house, but since I hadn't cleaned a house this size before, I didn't realize that amount of time was insufficient. (It takes me about 45 minutes to just vacuum this house, and for comparison, it took one person - from a different cleaning company- a full 8 hour day to clean the 2,000 square foot rental we moved out of).
When the cleaners were done, my husband and I were taken around the house to be shown the great cleaning job. Because we had so much going on with our move, I tipped the each of the cleaners about 10% of the total fee and didn't think about looking at everything or even spot checking areas not pointed out to us.
As we started moving items into the house, I began noticing some of the countertops were still dusty/dirty. I thought maybe it was just a small overlooked area. But then, I was confused as to why two of the bay windows were clean while dead insects and cobwebs were undisturbed in the third window sill, and why two doors of a cupboard were clean, while the third door was dusty and when opened, revealed the crust of an old piece of pizza laying inside?! More and more, I was finding evidence of what I consider to be poor cleaning, or rather, just not cleaned. I thought I would just let it slide, but as me and my 74 year old mother, who was supposed to be visiting us to see our new house, were sweating as we cleaned the house so we could move our stuff in, I was less and less willing to give the benefit of the doubt.
I admit that I should have taken more time to thoroughly go through the house and check everything. I don't know if the cleaner who showed me around the house afterwards intentionally pointed out only the clean areas or if she was simply unaware of the other cleaner not doing the job. Again, I don't think 2 people cleaning for 4 hours was sufficient for this house anyway. I didn't contact the company to complain, because I assume they would have just sent someone to come out and clean again, which I didn't have confidence in.
Reply from Prime Cleaning
2024.08.26
Firstly, I do apologize that you ended up not being satisfied with the service.
I do wish you had informed us once you found issues and given us the opportunity to make it right. We would have happily sent the cleaners to re-do anything not satisfactory without hesitation had we been made aware. But we had positive feedback from you only so we had no idea of any problem.
Unfortunately since this cleaning was done almost 4 months ago there’s nothing to do but apologize.
In the future, if you ever want to give us a try again, please don’t hesitate to communicate any issues you may have. We can’t fix a problem if we aren’t aware there is one. We pride ourselves in customer satisfaction and would love the opportunity to serve you in the future.
Regards,
Prime Cleaning Texas
I do wish you had informed us once you found issues and given us the opportunity to make it right. We would have happily sent the cleaners to re-do anything not satisfactory without hesitation had we been made aware. But we had positive feedback from you only so we had no idea of any problem.
Unfortunately since this cleaning was done almost 4 months ago there’s nothing to do but apologize.
In the future, if you ever want to give us a try again, please don’t hesitate to communicate any issues you may have. We can’t fix a problem if we aren’t aware there is one. We pride ourselves in customer satisfaction and would love the opportunity to serve you in the future.
Regards,
Prime Cleaning Texas
The cleaner arrived on time and went right to work. She didn't speak English, but she was able to use the translation app on her phone to communicate, which worked well. She cleaned a rental townhouse that the tenants had left very dirty, and she did a great job. There was a LOT to clean. She was supposed to have help, but they had a family emergency, so she cleaned the entire 2000+ square foot townhouse by herself.
The price included 10 windows, which other cleaning services charged extra for, so price was very competitive.
We were pleased with the results.
Reply from Prime Cleaning
2025.07.15
Hi Holly, thanks so much for sharing your experience! We're thrilled to hear our cleaner did a fantastic job, especially given the circumstances. It's great that the translation app was helpful in bridging the communication gap. We’re glad you found our pricing competitive, especially with the window cleaning included. We appreciate your support and look forward to helping out again next time!
I live in Florida and my son lives in MN, and to find a cleaning service to give his house a good cleaning, I Googled cleaning services in his area. From the initial contact with Prime Cleaning to the actual cleaning I was very pleased and impressed with their professional, as well as pleasant, attitude. The cleaners who came were extremely thorough in a house that definitely needed a thorough cleaning. I’m delighted with the outcome and will definitely contact them again!
Reply from Prime Cleaning
2025.07.15
Hi Margaret! 🌟 Thank you so much for sharing your experience with us. We're thrilled to hear that you and your son were happy with the cleaning service. Our team always strives to be thorough, especially when a home needs that extra bit of attention. It's wonderful to know their hard work made such a positive impression. If you ever need our services again, whether it's for regular cleaning, a move-in or move-out session, or any other need, we're here for you. Take care and all the best from the Prime Cleaning team! 🏠✨
