My first order with Pricepally went smoothly. I had been ignoring them for awhile but when another grocery store disappointed me and messed up my gathering by delivering too late, Pricepally proved to be better and quicker. Would love to see more things added to their website, but other than that, they will be my go-to online grocery store. Thanks guys.
Thanks for your 4 star review, please tell us why it isn't 5, so we work towards it.
Shekemi Agbede2025.10.09
I never knew how easy grocery shopping could be before pricepally. I especially have to commend their delivery process which is swift and with patient and helpful drivers. My experience so far with pricepally has been great
Thank you for your review, we look forward to serving you more, we will be in touch.
Hannah Toluwase Oladejo2025.10.09
My shopping experience with pricepally was very smooth. The items were affordable. The yam I bought was very bigš and the okro was very very okay. I highly recommend pricepally
Thank you very much for your review. We appreciate your time taken to do this .We will be in touch
Ebuonye Ezinne Ogunbiyi2025.10.08
I'd known about Price Pally for years but only recently decided to give them a try, and let's just say I wasn't disappointed. Will I be using them again? Definitely yes!
Thanks for the 4 star rating, we appreciate you taking out the time to rate our product/service to you, we look forward to serving you better to get the 5 stars!
Ifunanya Okolie2025.05.21
Always reliable. Always consistent. Always communicating. Price Pally is simply the best.
Additional:
I endorse Price Pally. This basket of tomatoes and onions are free gifts that accompanied my order this afternoon.
Grateful we have businesses like this that are intentional about their customers.
Email correspondence:
See, I placed the order last night. I emailed because I had trouble making payment, and since I didnāt get the usual confirmation email, I wanted to be sure they actually received my order. Look at how responsive they are! This is a business that truly understands what it means to serve real people.
Apologies for just replying your review. Thank you for your positive review, please tell others about us and please share with us if there is anything we can do to make your experience better. Thank you
Weāre truly sorry for your experience and understand how frustrating this must have been. At Pricepally, we never charge for items that are not deliveredāitās against our values to cheat customers.
What likely occurred is a supply chain issue, which, though outside our control, we take full responsibility for. In such cases, we always offer a full refund. If you havenāt received yours yet, please notify us at hello@pricepally.com or WhatsApp 09160000375 so we can resolve this immediately.
Your trust is important to us, and weāre committed to ensuring a seamless experience moving forward.
Ifeoma Uwadia2025.01.09
I just had my first order with Pricepally delivered today. My comments:
Pluses:
- My order was well packed and all the items ordered were delivered, good quality, right quantity - that matters a lot to me (no cutting of corners).
- The delivery driver despite having had a busy schedule was very warm and personable, such first impressions matter and go a long way. He also made sure he confirmed the number of bags for completeness.
- Fast delivery: I ordered last night around 11pm and my order was delivered today.
- Customer service on whatsapp and the phone when I called were very responsive, polite and helpful.
Suggestion:
- Communication: I did not receive an order confirmation email (only a receipt from paystack which doesn't have the items I ordered) so was a bit in the dark about whether I would still have my order delivered especially as it was my first time ordering, and also just for my records it would be good to have it.
I would like to suggest that customers are contacted earlier in the day to let them know they will be receiving their order that day and if possible around what time (my order was delivered 10pm which was quite late for me, but I understand this was due to many orders after the Christmas holiday season - so I think in the future extra drivers might be required during this period to meet up with the demand).
Overall, a positive experience and I look forward to more shopping with Pricepally. I love to see Nigerian businesses succeed and Pricepally is definitely one of such businesses. Well done.
Thank you so much for your detailed and thoughtful review! We're thrilled to hear that your first experience with Pricepally was positive. Itās great to know you appreciated the quality of your order, the fast delivery, and the warmth of our delivery driver. Weāre especially pleased that our customer service team left a good impression.
We also truly value your suggestions. Your feedback about order confirmation emails and earlier delivery notifications is noted, and weāre already working on improving our communication processes. During high-demand periods, like the holidays, we aim to enhance logistics, and your insights will help us better plan for the future.
Thank you for supporting Nigerian businesses and trusting us with your grocery needs. We look forward to serving you again soon!
Warm regards,
The Pricepally Team
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Ola Dosunmu2024.09.28
T-pain is happening to Pricepally. How do you deliver rotten fruits and the customer service rep is non challenge about losing a customer
Apologies for this, its not on our practice ro deliver rotten items, we will reach out to further investigate this and fix it. Apologies once again
Adekemi Ajayi2024.07.06
Ordered 3 times - no issues at all. Best endorsement was from my aunt - the recipient of the third order. I called her to ask if she had enough tatase, sombo etc. She didn't. So I decided to order from Price Pally (PP). I placed the order late last night at 9:30pm. This morning, I reached out to PP explaining that my aunt is elderly and could they please deliver earlier in the day. They delivered at 3pm. My aunt called me later and said "this is extremely good quality, very fresh. Thank you so much". If only the team at PP knew who my aunt is. A stickler for standards, service and quality. Best endorsement ever!!! Well done and thank you for delivering earlier than anticipated. You have one loyal tribe in a little corner from Lagos!!!
Sorry to hear this. We have your name registered but no record of orders so its difficult to verify. if you may please send your order ID to hello@pricepally.com, so we can address this and make sure it doesn't happen again.
We are keen on serving our customers better but we can only improve on verified claims. Thanks
Olayinka Adegoke2023.09.25
I am honestly impressed, even though I had to change my delivery date a couple of times, they were super helpful and polite. Also, the prices are not bad at all.
I highly recommend
I stopped stressing myself with market runs since I met price pally, I shop from the convenience of my home and they deliver everything from food stuff to groceries.The prices are ridiculously cheap. Thank you price pally I am your customer for life.
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