The Moon Boutique Hotel & Spa

The Moon Boutique Hotel & Spa Reviews

Excellent rating
4.9
787 reviews Verified
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Reviews (451)
Beth Peacock
Beth Peacock
2024.04.15
Most cleanest ever hotel experience! Top notch hospitality, excellent breakfast and spa. They treat you with the utmost respect and always smiling. Don’t miss this one!
Location
Rooms
Service
Reply from The Moon Boutique Hotel & Spa 2024.04.15
Dear Beth, Thank you for your review, we are happy to know that your stay lived up to your expectations. We are thrilled to hear that you had such a great stay and we truly appreciate your kind words about our staff. All the staff of The Moon Boutique Hotel & Spa thanks you and looks forward to your next vacation in Florence! Best regards, Ivan Sebastio, Front Office Manager
Antonella
Antonella
2024.04.08
Verified
Elegance and kindness Impossible to find anything negative about this wonderful hotel. Elegant and with attention to detail, very clean and all the staff deserve compliments for their kindness and professionalism. Convenient and safe internal parking. Breakfast 10 and praise!!!!! Definitely worth booking the spa. Always a certainty for our stays in Florence
Alberto
Alberto
2024.04.06
Espectacular, súper limpio, la atención del personal increíble. Tiene parking. El Spa es muy bueno para ser de un hotel. Desayuno muy completo de una calidad excelente.
Trip type
Vacation
Location
Rooms
Service
Reply from The Moon Boutique Hotel & Spa 2024.04.06
Querido Alberto, Gracias por sus comentarios positivos sobre nuestro hotel, la limpieza, el servicio de nuestro personal y el Spa, nos alegra saber que su estancia en The Moon cumplió con todas sus expectativas. Siempre hacemos todo lo posible para garantizar que nuestros Huéspedes tengan una experiencia inolvidable y estamos más que felices de saber que hemos logrado un resultado positivo. Le agradecemos que nos haya elegido y esperamos recibirlo nuevamente en el futuro. Atentamente, Bogdan Grosu Director comercial
Martina Bentifece
Martina Bentifece
2024.04.01
Ho pernottato il weekend di Pasqua e mi sono trovata molto bene, il personale è super gentile e molto disponibile! La camera molto pulita e confortevole!
Trip type
Vacation
Location
Rooms
Service
Reply from The Moon Boutique Hotel & Spa 2024.04.03
Gentilissima Martina, la ringraziamo molto per gli apprezzamenti che ha condiviso con noi a seguito del suo soggiorno. Siamo molto lieti di leggere che la sua esperienza con noi sia stata piacevole e la ringraziamo per i suoi complimenti. Tutto il team sarà senza dubbio felice di conoscere la sua opinione così positiva. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente molto presto, le porgiamo Cordiali saluti, Bogdan Grosu Direttore commerciale
francescaU3098IZ
francescaU3098IZ
2024.03.31
Verified
Excellent Elegant and refined environment, comfortable rooms (view of internal parking), slightly peripheral hotel (30 minutes walk from the centre) in a quiet area...excellent quality breakfast, in addition to the buffet, hot dishes are included (eggs, porridge, pancakes , etc.) so I recommend leaving the menu on each table because otherwise the customer will think there are only buffet dishes, as happened to us... shame we didn't try the spa!
Dan Humphreys
Dan Humphreys
2024.03.27
Trip type
Business
Location
Rooms
Service
Reply from The Moon Boutique Hotel & Spa 2024.03.28
Dear Dan, thank you so much for the great feedback! We are very happy that your experience at The Moon Hotel exceeded your expectations. We look forward to your next visit. Best regards, Bogdan Grosu Sales Manager
sonia deryck
sonia deryck
2024.03.26
Veel te duur. Prijs/kwaliteit.
Trip type
Business
Location
Rooms
Service
Reply from The Moon Boutique Hotel & Spa 2024.03.26
Dear Sonia Deryck, thank you for sharing your feedback. Hoping to welcome you again, Best regards, Bogdan Grosu Sales Manager
Stewart R
Stewart R
2024.03.23
Verified
To the Moon and back, Florence! Absolutely stunning hotel. No idea why this isn't 5 star, maybe purely because it doesn't have a pool. Staff were top drawer. Room was stunning. Hotel was spotless, location was perfect, spa was great. Breakfast was awesome, with the fantastic Francois sharing his local knowledge. His attention to everything at breakfast, made the start of the day superb, can't say thank you enough. Reception was great, check in simple. To all the staff who couldn't do enough for you....take a bow.!
REBECCA PATTERSON (Becks P)
REBECCA PATTERSON (Becks P)
2024.03.20
Too many rules, not suitable for frequent travelers and families. No restaurant for lunch or dinner and you are not allowed to bring food or drink, if you do, you get written up by the manager. If you wash your clothes in the bathroom, you get disciplined for it. They put my wet clothes in a bag. The welcome Champagne was not done. Con artists. The manager wrote to me and was very abusive in his response. Not apologetic. Zero Customer Service, the front Desk argues with the customer. Arrogant. The least hotel we have stayed in. He mentioned his breakfast. It cannot be compared to any hotels we have stayed in all over the world. We have traveled 40 countries and countless cities.
Reply from The Moon Boutique Hotel & Spa 2019.11.15
Dear Rebecca, We are convinced that you have booked the wrong hotel because in our little jewel, with attention to the all details, very clean, luxurious, comfortable, we do not allow you to wash the laundry in our bathrooms especially for hygienic reasons. We provide an external service with same-day delivery. Regarding the restaurant it is clearly written everywhere that we do not have once, but this cannot justify eating takeaway food in rooms, again for safety and hygienic reasons. Imagine if all the Guests did this, THE MOON would became a bivouac! If these were your needs, you probably had to book a Camping or an apartment with an equipped kitchen. It's a shame that you did not mention our fabulous breakfast, our evening aperitif with appetizers, our tea corner with biscuits available to customers all afternoon, our beautiful and bright and soundproofed rooms equipped with very comfortable beds. Best Regards, Antonio Pellegrino - manager
Bruno Antonio
Bruno Antonio
2024.03.14
Hotel SUPERBE !! très propre, chambre magnifique, personnel très agréable petit déjeuner, buffet variés, très bon, et mention spéciale pour MONSIEUR FRANÇOIS D'une grande gentillesse et service impeccable
Trip type
Vacation
Location
Rooms
Service
Reply from The Moon Boutique Hotel & Spa 2024.03.15
Cher Antonio, Un grand merci pour ce commentaire élogieux et chaleureux ! Nous sommes enchantés d'apprendre que notre personnel a su contribuer à rendre votre séjour mémorable, especialment Francois. Sourires, gentillesse, disponibilité et réactivité sont des valeurs que nous chérissons, et nous sommes ravis qu'elles aient été remarquées. Nous espérons avoir le plaisir de vous accueillir à nouveau pour d'autres moments tout aussi magiques. Bien à vous, Ivan Sebastio, Front Office Manager
Fordy B
Fordy B
2024.03.13
Verified
Friendly, relaxing & clean. Room 306 perfect. Great hotel in a good location with everything within walking distance or a tram stop outside if you choose. Very friendly and helpful staff everywhere : front desk, restaurant, spa & cleaning. All areas are very clean & to a high standard and the breakfast is varied & plentiful. I would highly recommend if you’re planning a break to lovely Firenze.
Nomad726689
Nomad726689
2024.03.10
Verified
Excellent, highly recommended Excellent hotel, immaculately clean, good breakfast ,nice and helpful staff Big plus for room soundproofing; I had a room on the side of a very busy street, heavy traffic full of buses, trams ,minibuses + the regular daily traffic ;even at rush hours in the morning and in the evening you could barely hear a very light sound from the outside world
Quantum Banana
Quantum Banana
2024.03.08
Super good service (all staff are so kind). Beautiful room and facility (although did not have time to try the spa which is a pity). Own parking, very secure. Nice location. The breakfast is among the best I’ve had. Highly recommend the “bacon and fried eggs” on the breakfast menu. Love it so much that I ordered it every morning.
Trip type
Business
Solo
Location
Rooms
Service
Reply from The Moon Boutique Hotel & Spa 2024.03.09
Dear Quantum Banana, we thank you very much for the appreciation you shared with us following your stay. We are very pleased to read that your experience with us was pleasant and we thank you for your compliments. The whole team will undoubtedly be happy to know your very positive opinion of you. Your satisfaction is the best reward for our staff who work day after day to offer an impeccable service. Looking forward to welcoming you again very soon, we extend our regards Best regards Bogdan Grosu Sales Manager
chrissie21Yorkshire
chrissie21Yorkshire
2024.03.06
Verified
Wonderful Hotel with Great Facilities We stayed at The Moon Boutique Hotel and Spa just this week and it was excellent. The hotel is beautifully decorated throughout from the front foyer, to the bedrooms and the breakfast room. Really beautiful. All the staff were so welcoming, friendly and helpful. The breakfast offered an excellent choice of food, great quality and plenty of it. One of the best breakfasts we ever had in Italy. The bedroom was very comfortable and spacious. Use of the spa was a bonus and really relaxing after a hard day walking around the city. Although we didn’t need a car park I can imagine people who drove were very pleased as parking in Florence is a nightmare!! My husband and I were very impressed and delighted with the hotel and we hope to visit again.
Andrea Fresu
Andrea Fresu
2024.03.03
Gentilissimi e pulitissimo, spa di livello
Trip type
Vacation
Location
Rooms
Service
Reply from The Moon Boutique Hotel & Spa 2024.03.09
Gentile Andrea, la ringraziamo per aver condiviso le Sue parole di apprezzamento. Siamo veramente lieti di sapere quanto abbia trovato tutto di Suo gradimento. Aspettando di darLe presto un altro speciale Bentornato, Le inviamo i nostri più cordiali saluti. Bogdan Grosu Sales Manager
Stacey D
Stacey D
2024.02.25
Verified
Beautiful hotel This hotel is absolutely beautiful! The smell is devine , The overall look of the hotel shiny tiles mirrors glass elevator beautiful! From the minute you walk in to the moment you leave the staff and amenities are outstanding, plenty of choice for breakfast, rooms are spotlessly clean, beds are comfortable, pillows like home the spa WOW you must try it after hours of walking best way to end the day ! Thank you moon staff for the best experience and making our trip very memorable We will be recommending to everyone and we will also be back 🌟🌟🌟🌟🌟
Joe Hindmarch
Joe Hindmarch
2024.02.24
Thank you for lovely stay in Florence. Billy on reception was extremely friendly and helpful, gave us good recommendations for things to do whilst in Florence and sorted a birthday cake and candle for us on our birthday. Francois at the restaurant/breakfast too was very friendly and attentive. All staff were great. Bed in the room was slightly hard and difficult to sleep, particularly with lights outside the rooms. Other than that, everything was great, spa was lovely and perfect to unwind during trip
Trip type
Vacation
Location
Rooms
Service
Reply from The Moon Boutique Hotel & Spa 2024.02.25
Dear Joe Hindmarch, Thank you so much for taking the time to review his experience with us. We are very happy that your stay was excellent, that you felt at ease at The Moon Boutique Hotel & Spa and that you found professionalism and friendliness in all the staff, especially Billy and Francois. We hope to welcome you again as our guests. Best regards, Bogdan Grosu Sales Manager
Francesco Bellucci
Francesco Bellucci
2024.02.09
Carino.
Location
Rooms
Service
Reply from The Moon Boutique Hotel & Spa 2024.02.02
Gent.mo Sig. Bellucci, la ringraziamo per il suo feedback. Speriamo di accoglierla nuovamente durante il Suo prossimo viaggio a Firenze, nel frattempo Le auguriamo il meglio. Cordiali saluti, Bogdan Grosu Sales Manager
Cristina Ionescu
Cristina Ionescu
2024.02.06
Totul a fost la superlativ, atenți pana la cel mai mic detaliu ca să fie totul perfect, absolut nimic de reproșat. Recomand cu toată încrederea!
Trip type
Vacation
Location
Rooms
Service
Reply from The Moon Boutique Hotel & Spa 2024.02.07
Dear Cristina, we thank you very much for the appreciation you shared with us following your stay. We are very pleased to read that your experience with us was pleasant and we thank you for your compliments. The whole team will undoubtedly be happy to know your very positive opinion of you. Your satisfaction is the best reward for our staff who work day after day to offer an impeccable service. Looking forward to welcoming you again very soon, we extend our regards Best regards Bogdan Grosu Sales Manager
Patricia Elaine Phillips
Patricia Elaine Phillips
2024.02.04
Reply from The Moon Boutique Hotel & Spa 2024.02.05
Gentilissima Patricia, La ringraziamo per aver condiviso la sua valutazione e per averci assegnato il massimo dei voti. La aspettiamo al più presto. Cordiali saluti, Ivan Sebastio, Front Office Manager