Stairway to heaven (but not quite there)
Another city break in Rome, for my husband, and me. Another stay at the Hassler. I am delighted to say that, once again, having made a request for a specific type of room, the hotel obliged and such a room was offered. This attention to detail feeds in to the impression that this hotel has strives to create being one’s home from home in Rome. The room was beautiful ( the air-conditioning struggled to manage the exceptionally hot weather that Italy was experiencing in July 2023 but that made us even more pleased to be able to enjoy the charming terrace of Room 608 on overlooking the Spanish steps). Service was, by and large, excellent, from the warmth of the welcome offered by reception at check-in to the helpful and not at all obsequious service in Palm Court and the hotel bar. A gripe: on two of the three nights when we stayed, one of the two outdoor areas to enjoy a meal or a cocktail was occupied by private parties. I really do think that in the hotel of this small size and of this standard, hotels should advise guests, in advance, if facilities are not going to be available for their use. The hotel is not cheap, and if I want to, for example, sit in Palm Court and enjoy a bottle of wine, I do not want to be told that I am unable to do so, because of a private party. In paying for a room, I am also expecting to be able to use the advertised services and facilities in the hotel. On the third night of our stay, we were intending to use the scenic bar on the top floor to enjoy a sunset cocktail. On this occasion that facility was also closed for private function. I do understand that hotels have to maximise revenue, but this should not be at the cost of those who have paid to use them. it is quite another thing for a hotel to, for example, use a function or conference room for a private event, as I would not expect to be using these facilities as a guest. Finally, the concierge desk could do with some lessons in charm from reception (or the bar managers) Two simple transport requests which we made were met with curt and patronising responses. How disappointing. Because of the experience we had on this occasion, we may try the Hotel de Russie next time , which is a shame as we have over the last 10 years really enjoyed our time at the Hassler which remains a charming hotel.