Had a toilet issue and they responded promptly and scheduled a tech to fit my schedule to address and resolve the issue quickly. Jemmar was polite and knowledgeable and resolved my issue and concerns with skill and exceptional professionalism. He went above and beyond to handle the issue and made helpful recommendations for if other problems arise in the future. Thank you!
Preferred plumbing is an excellent company. My first experience with Raphie was so professional so kind so considerate the job done same day. I’ve dealt with many plumbers over the years but Preferred plumbing by far is the only plumber that I’ll deal with from now on
Reply from Preferred Plumbing Solutions Inc.
2025.04.09
Thank you so very much Larry for your fantastic review. It is our pleasure to serve you and assist you with your plumbing needs. We are here for you.
George was extremely professional and knowledgeable and was willing to discuss all of the options available to resolve our plumbing issues. We can unreservedly recommend him for any plumbing work that you require.
Reply from Preferred Plumbing Solutions Inc.
2025.12.12
Thank you very much Stewart for this wonderful five star review. George and our team is very happy and grateful to serve you for all your plumbing needs. Thank you for your business!
George and Gabi were friendly and so efficient. They understood our needs and went to the extra step to make sure they were met.
Reply from Preferred Plumbing Solutions Inc.
2025.12.08
Thank you very much Ariella for your great 5 star review. We are happy and grateful to serve all your plumbing needs.
The cost of the repair cost double of another company I went with for my second washroom. Quote was given before repair commenced.
Additional quotes for another fix was also double. Company needs to have prices aligned with market. I can’t shake the feeling I got ripped off.
For those unaware: to have shower cartridge replaced is around $450 and not $1000+. Includes genuine parts and labour. Doesn’t take three guys as well. Even I can do it, I just needed to follow condo policy.
Reply from Preferred Plumbing Solutions Inc.
2025.10.20
Hello DK, thank you very much for sharing your thoughts, we appreciate the feedback.
We are happy that you feel you received 'great service', that is our focus. We ensure that our customers receive the highest level of customer service and care on every call.
We understand that it is difficult for customers to understand what is involved in running and maintaining a top tier home service company. Our prices are a direct reflection of what it costs us to operate including and not limited to having an incredible office staff that are ready to take your call and schedule your call at a time that is convenient for you. Having qualified professionals arrive as scheduled in uniform with a fully stocked service truck and ready to handle any repair at any time.
More specifically, your specific shower repair was quite difficult. The position of the set screw made it challenging to access. The components were all seized and calcified due to the minerals in the water. Once we finally removed the handle and assembly the cartridge was also extremely seized and full of scale build up. Nevertheless we performed a flawless repair and noticed that the diverter spindle was leaking. We offered to repair it and began sourcing the part for you.
In addition there is no set fee for what a shower repair 'should cost'. There are many different shower system brands and styles all with various components. Please let us know if there is anything else we can do to support you.
Thank you for the opportunity.
Best regards, The Preferred Plumbing Team.
We are happy that you feel you received 'great service', that is our focus. We ensure that our customers receive the highest level of customer service and care on every call.
We understand that it is difficult for customers to understand what is involved in running and maintaining a top tier home service company. Our prices are a direct reflection of what it costs us to operate including and not limited to having an incredible office staff that are ready to take your call and schedule your call at a time that is convenient for you. Having qualified professionals arrive as scheduled in uniform with a fully stocked service truck and ready to handle any repair at any time.
More specifically, your specific shower repair was quite difficult. The position of the set screw made it challenging to access. The components were all seized and calcified due to the minerals in the water. Once we finally removed the handle and assembly the cartridge was also extremely seized and full of scale build up. Nevertheless we performed a flawless repair and noticed that the diverter spindle was leaking. We offered to repair it and began sourcing the part for you.
In addition there is no set fee for what a shower repair 'should cost'. There are many different shower system brands and styles all with various components. Please let us know if there is anything else we can do to support you.
Thank you for the opportunity.
Best regards, The Preferred Plumbing Team.
This post is from Dec 4, 2025. We had a broken spout in our kitchen sink but the plumbing savants came over same day and it’s 9:20 pm and they are just finishing. Reliable, professional, friendly, knowledgeable, simply the best!! I cannot recommend them highly enough. You guys are da bomb!!! So many thanks for fixing everything and giving us peace of mind!!!
Reply from Preferred Plumbing Solutions Inc.
2025.12.05
Thank you very much Mark! It is our pleasure serving you and bringing you peace of mind! We are grateful for your business and are here for you when you need us.
I would highly recommend Preferred Plumbing for any plumbing repairs! We have a sophisticated plumbing system for our shower that is approximately 20 years old (we just moved in a year ago) and had a leaky shower head and we were told by other plumbing contractors that we would near to remove all of the tiling to fix the problem. Based on exceptional reviews I called and Katie was very helpful and reassuring and a time was set up within days of my call. Raphie arrived on time and is extremely professional and knowledgeable and provided us with options for the replacement parts and the scope of work/repairs. Then Mario joined in completing the work within a few hours having to track down the necessary parts! The best customer experience ever! Thank you so much
Reply from Preferred Plumbing Solutions Inc.
2025.02.05
Thank you very much Lyne for this excellent 5 star review. Our team appreciates your business and is happy to serve you. Glad we were able to resolve everything for you efficiently.
Raphie and his assistant, Mario, were a pleasure to deal with. They arrived on time, were extremely professional,, quickly diagnosed the problem and gave me a range of options . Their workmanship was second to none. I would highly recommend PPS.
Reply from Preferred Plumbing Solutions Inc.
2020.05.14
Thank you very much Marc for posting this fantastic review. We take pride in our commitment to excellence as well as our quality of workmanship and efficiency. We are truly grateful that you enjoyed the experience and we appreciate your business!
Raphie and the team have been outstanding to work with on the multiple times I have worked with them and referred them to others. I would highly recommend the team.
Reply from Preferred Plumbing Solutions Inc.
2025.11.25
Thank you very much Jordan for this wonderful five star review. It is always our pleasure working with you and we are grateful for your business and referrals. We are here for you.
I've been using Preferred Plumbing for several years. They are always on time, polite and do an outstanding job. If you want the job done right the first time these are your guys!
Reply from Preferred Plumbing Solutions Inc.
2020.05.21
Thank you so much Alieza for the review and for being a loyal customer. We will continue to provide quality service anytime you need.
I cannot recommend Preferred Plumbing enough! I will absolutely using them for all plumbing in the future. They came fully prepared and were detailed in their analysis and I appreciate the time they took to explain the situation. Everyone was extremely friendly and knowledgeable and made a stressful situation into a reassuring one!
Reply from Preferred Plumbing Solutions Inc.
2025.11.18
Mary, thank you for this splendid five star review. It is our pleasure working for you and am glad we were able to take away some stress. We are here for you.
We found Preferred Plumbing to be very professional and courteous and would recommend them to anyone needing plumbing solutions. We were offered a range of options that fit our needs and budget. Their work was clean and completed in a timely manner. The best plumbing service you can find. Thank you!
Reply from Preferred Plumbing Solutions Inc.
2025.11.13
Thank you very much Alex for your wonderful 5 star review. It was our absolute pleasure to serve you. We are grateful for your business.
Both persons who came, were courteous, very professional, and knew what they were doing. They scheduled me promptly and kept to their time of arrival.
Reply from Preferred Plumbing Solutions Inc.
2025.11.10
Thank you very much for your great 5 star review. It is our pleasure serving you and we appreciate your business.
Honestly, one of the best experiences with plumbers I have ever had. The entire team was responsive, professional, and knowledgable.
Reply from Preferred Plumbing Solutions Inc.
2025.11.10
Thank you very much for the wonderful review Stephan. We are happy to serve you and are so grateful for your loyalty and business.