Do not recommend. We had service contract. In one month we had a water heater leak, a major sink back up, heater broke, and air conditioning unit goes out. Rough month. But it took Precision more than one visit EVERYTIME to fix it. I’m not sure the technicians know what they are doing. And then they make you wait all day EVERY time. Even if it’s a repeat issue. Plenty of options. Don’t choose these guys.
Thank you for your rating! We'll work on making your next experience even better.
Mary Timmerman2025.12.12
New HVAC… from sales to install.. all staff friendly and professional! Best part is when you call their office a real person answers .. no being sent to voicemail! Proud to have worked with a locally owned company !
Had a great meeting with Leslie. She had estimates for several options. She also hooked us up with a plumber to address a water heater issue. Always a pleasure to have her come out and check our systems.
I had James Miller from Precision come out to my house today to do some maintenance on my AC unit and he was great. I've had many technicians from Precision come to my house over the years but he was by far the best. He laid out multiple options for me to choose from and for the first time, I didn't feel like I was being upsold on a service that wasn't really needed. He did a great job communicating the ins and outs of the issues that were found and the potential risks associated with not actioning them. Without today's experience, I would probably rate my experience with Precision as a 2 or 3 stars but I'm really hoping that having people like James working for them is an indication that the company is moving in a better direction.
For transparency, I bought a new unit from Precision 5ish years ago when my 20+ year old unit gave out in the middle of the summer. The very next year... I was calling them out to service my new AC unit because it wasn't keeping up with cooling. Needed to pay extra for something to help improve performance. I believe that the next year I had to call someone out twice for this unit in the middle of summer. There was always something extra that i needed to buy or some extra service i needed to pay for in order to get my AC to cool again... or some parts they recommend to help prevent it from happening in the future that were never mentioned when i purchased the unit. There were some parts that broke that were under warranty which was great but then I'm still paying for labor. One time there was an issue, I called Precision and they did not have anyone available that could help me for the next 3 days (I believe it was a holiday weekend or something) so I had to call another company. The technician from the other company came and found the issue was with a part that was covered under warranty and replaced it. I expressed that I've had tons of issues with this unit and he advised me that the square footage of my house was at the upper limits (if not just over) of unit I was sold to cool my house effectively and that if I had a unit that was just slightly larger, I would likely not have most of the problems I was experiencing.
Ultimately, James Miller has started to turn my opinion around about the company. I hope that they have more like him working for them now.
Thank you for the perfect rating! We're pleased to know you had a great experience.
Marco Garcia2025.12.12
Jeb n Jaun were awesome techs i couldn't be happier with all the work they did and went beyond they were both very professional and answered all my questions I give them 5 big stars thank you to you both 😊😊
I enjoyed the technician who serviced my A/C? Expert trouble shooting. Knew his business and was efficient and thorough. I will use this company for my plumbing and Air Conditioning needs. Reasonable pricing, also.. Excellent Company.
Mary Auzenne
At Precision Air & Plumbing, we strive to provide exceptional customer service and are glad that we could meet your needs. We appreciate your business and look forward to continuing to serve you! Thank you for taking the time to review us and for your kind words. We value your feedback and thank you for choosing Precision Air & Plumbing.
Mark Ryan2025.12.11
Made plan to replace water heater, clean hvac air ducts, installed new air filters for free (permanent washable)
Thank you so much for your glowing 5-star review, Ann! We are so happy to hear that you had an enjoyable experience with us. Our team puts our customers first, and it is our goal to make sure they are satisfied with the service that we provide. We are thrilled that you were pleased with the results of your service. We always aim to provide exemplary service, and we are glad to know that you felt your expectations were met. Thank you for being a loyal customer!
Thank you so much for the five star review, we appreciate your business, and thank you for making the Precision Decision!
Michael Medina2025.12.11
Jairo did an amazing job. He showed up on time and was very meticulous and doubled checked his work to make sure our unit was running in peak performance. Else also provided reasonable quotes for future work and services. He was very neat and tidy and professional the entire time. I had a great experience with him.
James arrived on time and worked efficiently. He explained what he was doing and why it was important. James answered my questions and recommended solutions. James is friendly without loosing his efficiency.
Cari is the best technician at Rainforest he came to our property to replace a water heater and took care of our resident. He was quick and very professional with his communication. Very knowledgeable in his work. Thank you for handling the call Cari.
Saw an ad on the side of the freeway saying air-conditioning units 50% off no gimmicks. Wasn’t 20 seconds into the phone call that the gimmick started. Said they were not able to give me a price on an air conditioner without coming out to my house and talking to me about it first. That is number one gimmick eye pressure sales.
Uno, thank you for taking the time to share your feedback.
To clarify, we never intend for our process to feel like a gimmick or a high-pressure sales tactic. Due to every home containing different sizing, layout, and installation requirements, we are limited on providing an accurate price for an air-conditioning unit without initially seeing the space. Providing a quote over the phone would often be inaccurate—and we want to make sure you get clear, honest pricing based on your specific home.
Our goal is always transparency and fairness, not pressure. If you’d be open to it, we’d be happy to answer any additional questions or help in any way we can. Feel free to contact us at 602-349-6922 to further discuss.
Phillip Figura2025.12.10
Our check up went very well today with
Nick. I would definately say to use Nick
And his company Precison Air & Plumbing
to take care of your needs now and in the
Future.
Phil Figura
Mesa, AZ
Verified Company
