Verified Company
I had to have a new AC Unit installed and Precision Air & Plumbing did the job. My expectations were exceeded. The installation was not only completed but it was done well! I am very pleased with how well the job was done. Jed and Juan were very courteous, pleasant, and professional. Great experience all around!
Reply from Precision Air & Plumbing
2025.12.15
We appreciate your 5-star rating!
Do not recommend. We had service contract. In one month we had a water heater leak, a major sink back up, heater broke, and air conditioning unit goes out. Rough month. But it took Precision more than one visit EVERYTIME to fix it. I’m not sure the technicians know what they are doing. And then they make you wait all day EVERY time. Even if it’s a repeat issue. Plenty of options. Don’t choose these guys.
New HVAC… from sales to install.. all staff friendly and professional! Best part is when you call their office a real person answers .. no being sent to voicemail! Proud to have worked with a locally owned company !
Reply from Precision Air & Plumbing
2025.12.12
Thank you for the perfect rating! We're pleased to know you had a great experience.
I had James Miller from Precision come out to my house today to do some maintenance on my AC unit and he was great. I've had many technicians from Precision come to my house over the years but he was by far the best. He laid out multiple options for me to choose from and for the first time, I didn't feel like I was being upsold on a service that wasn't really needed. He did a great job communicating the ins and outs of the issues that were found and the potential risks associated with not actioning them. Without today's experience, I would probably rate my experience with Precision as a 2 or 3 stars but I'm really hoping that having people like James working for them is an indication that the company is moving in a better direction.
For transparency, I bought a new unit from Precision 5ish years ago when my 20+ year old unit gave out in the middle of the summer. The very next year... I was calling them out to service my new AC unit because it wasn't keeping up with cooling. Needed to pay extra for something to help improve performance. I believe that the next year I had to call someone out twice for this unit in the middle of summer. There was always something extra that i needed to buy or some extra service i needed to pay for in order to get my AC to cool again... or some parts they recommend to help prevent it from happening in the future that were never mentioned when i purchased the unit. There were some parts that broke that were under warranty which was great but then I'm still paying for labor. One time there was an issue, I called Precision and they did not have anyone available that could help me for the next 3 days (I believe it was a holiday weekend or something) so I had to call another company. The technician from the other company came and found the issue was with a part that was covered under warranty and replaced it. I expressed that I've had tons of issues with this unit and he advised me that the square footage of my house was at the upper limits (if not just over) of unit I was sold to cool my house effectively and that if I had a unit that was just slightly larger, I would likely not have most of the problems I was experiencing.
Ultimately, James Miller has started to turn my opinion around about the company. I hope that they have more like him working for them now.
Reply from Precision Air & Plumbing
2025.12.12
Thank you for the perfect rating! We're pleased to know you had a great experience.
I enjoyed the technician who serviced my A/C? Expert trouble shooting. Knew his business and was efficient and thorough. I will use this company for my plumbing and Air Conditioning needs. Reasonable pricing, also.. Excellent Company.
Mary Auzenne
Reply from Precision Air & Plumbing
2024.03.27
At Precision Air & Plumbing, we strive to provide exceptional customer service and are glad that we could meet your needs. We appreciate your business and look forward to continuing to serve you! Thank you for taking the time to review us and for your kind words. We value your feedback and thank you for choosing Precision Air & Plumbing.
Reply from Precision Air & Plumbing
2023.12.19
Thank you so much for your glowing 5-star review, Ann! We are so happy to hear that you had an enjoyable experience with us. Our team puts our customers first, and it is our goal to make sure they are satisfied with the service that we provide. We are thrilled that you were pleased with the results of your service. We always aim to provide exemplary service, and we are glad to know that you felt your expectations were met. Thank you for being a loyal customer!
