Verified Company
Verified
Exemplary 5 ⭐ customer service is a rare commodity these days.
I spoke with Hamza, the Manager of Power Zone, over the telephone regarding our NEFF integrated fridge freezer that needed a replacement.
From the WhatsApp photos, he identified the model number and the newer current version. He also arranged for Paul, a lovely gentleman, to fit it the day following appliance delivery.
Fantastic, professional & friendly service.
Reply from Powerzone
2025.12.07
Thank you for sharing your experience! We'll ensure your kind words are shared with the team. We appreciate your support and look forward to assisting you again!
From the first visit to the shop and discussion with Shaz re my needs, the advice given and patience showed impressed. I went away to measure up, think about the service promised and checked out some well known online sellers plus I’d checked at least 3 other retailers. Powerzone was offering a comparable price and service. I went back the next day with a list of questions and he patiently answered every one. Where I asked about European vs UK plugs which I picked up on from reviews, he called the manufacturer directly to answer my queries. Today a week later my fridge freezer was delivered. I was worried about whether it would be too big for available space but again, Shaz’s advice was spot on. Finally the delivery service was second to none. They arrived on time, were careful and respectful of property and installation was quick and professional. Thank you Powerzone, you showed that the smaller companies like yours can offer a comparable and even better service than the ‘big’ companies.
Reply from Powerzone
2025.12.07
Thank you for your thoughtful review! We’re glad everything worked out perfectly with your fridge freezer. Your support of smaller businesses means a lot!
