Pool Doctor Contractors Inc Reviews

Robert Thaisz 2026.03.10

     

Pool Doctor installed our pool last year. Richie and Mike along with their crew were nothing less than amazing and professional. They gave great advice and made the entire process simple. The maintenance crews through the summer were prompt and thorough. Their office is always helpful with our questions and pleasant to speak to. They easily receive a 5 star rating from us.

Useful Report

Reply from Pool Doctor Contractors Inc

Robert - everyone at Pool Doctor appreciates hearing that we are professional, prompt & you give us a 5 star rating. We pride ourselves in customer service & we look forward to servicing your pool this upcoming pool season. Thanks again!

korra dale 2026.02.18

     

Pool Doctor Contractors did an outstanding job on our pool remodel and filter repair. The design process was collaborative and creative and the construction team executed everything with skill and precision. They clearly know pools inside and out and bring a level of expertise and attention to detail that gives you real confidence in the work. Fair pricing, professional crew, and beautiful results. A trusted and highly capable pool contractor on Staten Island!

Useful (1) Report

Reply from Pool Doctor Contractors Inc

Thank you so much for the thoughtful review! We truly appreciate you recognizing our team’s hard work, attention to detail, and collaborative approach throughout your pool remodel and filter repair. It means a lot to earn your trust and confidence. We’re grateful for the opportunity to work on your project and are always here if you need us. Enjoy your beautiful pool!

Closings 2025.11.22

     

I’m a very demanding customer and I always start by reading the negative reviews. In Pool Doctor’s case, most of the complaints I saw were from the busy season and had little to do with true inground pool work. Also, this is Staten Island — it’s built on a hill and increasingly overbuilt — so underground water is a real issue that homeowners need to address before a new liner goes in, not after. I hired Pool Doctor in the off-season for a substantial inground project. Their scope was straightforward and well explained: remove the old liner, dig out the entire pool, install French drains, carefully open the concrete in a specific area, go roughly 10 feet down to place a submersible sump pump, then, once the soil settled, restore the concrete and install a new liner. Six months later, the trench and sump system are working exactly as they should, and when a minor adjustment was needed, they returned and took care of it at no charge. Based on this experience, I’m very comfortable recommending Pool Doctor for serious inground pool work. My only note to them would be to leave the small above-ground liner jobs to others and concentrate on inground projects, where their skill and professionalism really stand out.

Useful Report

Reply from Pool Doctor Contractors Inc 2025.11.25

We are so happy at Pool Doctor to hear that even with your high expectations you would be very comfortable recommeding us based on our skill & professionalism. Staten Island has brought some challenges in the recent years to inground pools but we are doing our best to work with customers and the situations at hand. We thank you for your business and look forward to working with you on any of your pool needs in the future.

wenjie 2025.11.12

     

Pool Doctor has helped service our pool for the past few years, from opening to closing and winterizing, as well as replacing our pool liner and pool cover. They're easy to reach, great with communication, and great at what they do. Thank you Pool Doctor!

Useful Report

Reply from Pool Doctor Contractors Inc 2025.11.13

All of us at Pool Doctor appreciate your business. We know since you just closed your pool - you fully enjoy the pool for the entire season! Thank you for always trusting Pool Doctor and we look forward to opening the pool in the spring.

Gramps Camputaro 2025.11.12

     

Guys did a fantastic job they were very thorough they did everything I would do to open and to close my pool. You can tell they're professionals and they know what they're doing. They respected my property and understood where every they needed to go and was placed right where it belongs. I would definitely recommend the pool Doctor for any and all pool related work. I believe they have the best of the best. Try them if you have not already and you won't be disappointed that's for sure.

Useful (1) Report

Reply from Pool Doctor Contractors Inc 2025.11.13

Thank you for the fantastic review. Our crews tryt to treat everyones pool & home as if it was there own. We appreciate you taking the time to share your great Pool Doctor experience.

Nerim Gjonbalaj 2025.11.11

     

Great experience each time i use pool dr, very professional, highly recommend

Useful Report

Reply from Pool Doctor Contractors Inc 2025.11.13

Thank you Nerim. We stricve to provide the most professional service we can to all of our customers. We appreciate the review and your Pool Doctor loyalty. See you in the spring.

Timothy Berbrick 2025.11.10

     

I recently had my pool installed by Pool Doctor in Staten Island, and I couldn’t be more pleased with the entire experience. From the very first meeting, owner Rich Pasquale was personally involved every step of the way, from planning and design through installation and final completion. His attention to detail, clear communication, and genuine care made the whole process smooth and stress-free. The installation team was professional, efficient, and kept the job site clean and organized throughout. Since completion, I’ve also used Pool Doctor for maintenance and my pool closing, and the same level of quality and reliability has continued. Even though I’m located in Shrewsbury, Rich and his team made everything effortless. It’s rare to find a company so committed to customer satisfaction and excellence in workmanship. Thank you, Rich and the entire Pool Doctor crew, for delivering a fantastic experience and a pool I’ll enjoy for many years to come! — Timothy B., Shrewsbury, NJ

Useful Report

Reply from Pool Doctor Contractors Inc 2025.11.11

Thank you for taking the time to share your experience. We’re delighted to know you’re pleased with your pool and the service you received. Our team takes great pride in maintaining clear communication, quality workmanship, and a smooth process from start to finish. From New York to New Jersey we are happy to serve all pool customers. We truly appreciate your trust and look forward to continuing to serve you for all your pool care needs.

—Rich Pasquale & The Pool Doctor Team

Benjamin Loh 2025.11.09

     

Useful Report

Reply from Pool Doctor Contractors Inc 2025.11.11

We are sorry for your 1-star review but unfortunately we did not hear from you or have any notes that you called with any concerns over the last 5 months since the pool opening was done. We do see this is your first time using us for services and there were some issues with your pool equipment. We would love to hear from you to discuss any issues and help you make things right. Thank you.

John Esposito 2025.11.08

     

Hot tub pickup, transport and drop off was uneventful. All went well from NYC TO PA. Absolutely recommend them for transport.

Useful Report

Reply from Pool Doctor Contractors Inc

Thank you for continuing to use Pool Doctor for all of your hot tub services. We appreciate your loyalty and hope you enjoy the hot tub in PA as you did in NY.

Luisa 2025.11.08

     

Useful Report

Reply from Pool Doctor Contractors Inc

Thank you for the 5-star recognition! We appreciate you being a loyal customer.

Joann Coffin 2025.11.07

     

The staff of Pool Doctors is excellent. The office staff as well as the pool maintenance staff are helpful, thorough and professional. We have been very satisfied with their service

Useful Report

Reply from Pool Doctor Contractors Inc 2024.08.08

Thank you Joann for the 5-star review. We hope you are enjoying your pool & summer - from the entire staff at Pool Doctor!

Frank Cangi 2025.11.07

     

Pool Doctor installed my pool and provided service to maintain my pool. They provide great, professional service. I recommend them to everyone I know.

Useful (1) Report

Reply from Pool Doctor Contractors Inc 2025.11.07

Frank - thank you for being a loyal customer and spreading the word. We appreciate it.

Anna Cappiello 2025.11.06

     

Useful Report

Reply from Pool Doctor Contractors Inc 2025.11.07

We appreciate the 5-star recognition and you being a customer. Thank you Anna

Ervis Bida 2025.11.04

     

Excellent experience.

Useful Report

Reply from Pool Doctor Contractors Inc

Ervis, it was a pleasure completing the fiberglass pool project for you. Enjoy the pool and yard!

Nidia Acevedo 2025.11.04

     

The guys that game to close my pool were very courteous and honest with how I should take care of my pool. Highly recommend.

Useful Report

Reply from Pool Doctor Contractors Inc 2025.11.05

Nidia - thank you for the review. We take pride in our work and value each of our customers. We look forward to being your service provided for many years to come. See you in the spring!

Christine Monaco 2025.10.03

     

I used Pool Doctor for a recent pool renovation. My 30 year old inground pool was out of date and ugly, and it was not up to code. I was recommended to go to pool doctor and I cannot say enough good things about them. Richie and Mike were the best and explained everything and offered their advice on the best way to renovate the pool to get it up to code and looking new. The workers were extremely professional and did an excellent job. They also communicated well with the construction company doing the paver work. Everything was done in a very timely manner. My once old ugly chlorine pool is now a beautiful, saltwater pool that has been completely rebuilt for less than half the money of a brand new one. I am more than thrilled with the result and I would recommend them 1000%. If you need any services do not hesitate to call them. They are the best.

Useful Report

Reply from Pool Doctor Contractors Inc 2025.10.06

Christine- it was a pleasure working with you and getting the pool up to code and looking beautiful. We love hearing from satisfied customers and knowing we made a sometimes trying construction process a little bit smoother and easier. We hope you enjoy the pool for many years and look forward to being your future pool service company. Thanks again!

Michael Donato III 2025.09.16

     

I have a Hayward pool heater that was not communicating with The omni hub since the day it was installed. I called so many companies and had several different people look at the unit and were not be able to solve the problem. Mike from Pool doctor looked at it and knew exactly what he was doing. Very professional, neat and quick. He had it working perfectly in a half hour. I would use these guys anytime you have an issue or need maintenance with your pool!!! Five star service!

Useful Report

Reply from Pool Doctor Contractors Inc 2025.09.17

Michael- Thank you for the recognition. Pool Doctor looks to always provide the most professional services. Keeping up with the technology and taking pride in our services is of utmost important. We appreciate the review and hope you enjoy the rest of your pool season.

Nicole Limoncelli 2025.08.11

     

We couldn’t be happier with our experience with The Pool Doctor. From start to finish, the work and service were absolutely amazing. Richie was here every step of the way, making sure everything went smoothly and keeping us informed. The crew was incredibly hardworking and detail-oriented, and it really showed in the results. We’re so grateful for their professionalism, dedication, and the beautiful job they did. Highly recommend!

Useful Report

Reply from Pool Doctor Contractors Inc

Thank you for allowing us to build your pool. Your backyard came out beautiful and you were such a pleasure to work throughout the process. We hope you enjoy your pool for many years to come.

Phyllis Guadagno 2025.08.10

     

Great people, very accommodating. I would recommend the Pool Doctor to anyone that wants to install a pool.

Useful Report

Reply from Pool Doctor Contractors Inc 2022.01.28

Thank you Phyllis. We pride ourselves in making our customers happy so they can enjoy their pools. We appreciate your review and we are looking forward to the upcoming pool season.

Ann Marie Lane 2025.08.08

     

We have had dealings with Pool Doctor Contractors since 2007 until today, they installed our first pool and did it professionally and timely. We continue to have Pool Doctor weekly take care of our hot tub and they do so quietly and timely every week. I intend to hand off our inground pool maintenance to them for 2026. We trust them and Danny and his assistants over the past years has provided professional and top notch service as does Jeannine and her colleagues in arranging and following up on appointments and service calls. I strongly recommend them, they care about the customers whether they are old customers or new customers. Definately a reputable company, even put dogs love them, Lane Family New Dorp.

Useful Report

Reply from Pool Doctor Contractors Inc

We appreciate your review and kind words. Almost a 20 year professional relationship is what we love to hear! Enjoy the hot tub and the rest of your summer. Thank you so much for your contnued business.