Verified Company
I had requested an in home visit to fit my mother for hearing aids as she resides in a nursing home, is in a wheelchair and is blind. She has worn hearing aids however they were old and not working. I was informed there would be a charge for in home visit which I was aware but well-worth the cost and more. Candace came in and tested my mother, removed wax from her ears and made new ear moulds for my mother. She was kind, respectful and so very patient. My mother asked for pink hearing aids and Candace delivered with rose gold hearing aids. She contacted within 2 weeks and hearing aids were ready. She returned to the PCH to fit my mom’s hearing aids and going through the charging and cleaning process . I was extremely impressed with the
service and was so pleased with Candace. It was an extremely positive experience
Reply from Polo Park Hearing Centre
2026.01.23
We are so happy we could make your moms pink hearing aid request come true! Rose gold is one our favs as well! Thank you so much for you kind words, they truly make our day!
I was helped by Erica. She was amazing. So happy with her customer service. I needed an urgent appointment and she was able to a fit me in their busy day! Super nice of her.
Reply from Polo Park Hearing Centre
2025.12.06
We try our best to help whenever we can. So happy we could accomodate!
I had my ear exam done by Dr.RITA and the whole experience was amazing. She was patient, thorough, and explained everything clearly. The staff was friendly and the process was smooth from start to finish. I felt well taken care of and confident in the results. Highly recommended!
Reply from Polo Park Hearing Centre
2025.12.06
Thank you so much! We are so happy you had a great experience!
I went in for a hearing test and had a great experience. Friendly, professional, and no annoying sales pitch. All my questions were answered clearly. I would happily recommend this clinic
Reply from Polo Park Hearing Centre
2025.11.29
Thank you so much for your positive feedback! We really appreciate it!
I recently went for a hearing test and the staff were incredibly friendly and helpful. Candace did my hearing test and explained everything to me in ways I could understand. Highly recommend this place!
Reply from Polo Park Hearing Centre
2026.04.02
Thank you so much Jessica! We really appreciate your feedback and are so happy to hear you had a great experience!
I am super grateful for the service I received. I was met with kindness with my concerns. They took the time to explain everything to me. Plus, due to my schedule, they could fit me in between appointments. I am very happy.
Reply from Polo Park Hearing Centre
2025.07.15
We are so happy that we could help! Thank -you for the kind words, it means alot!
I had an amazing experience at Polo Park Hearing Center today. The staff were all so nice and friendly, and they made me feel very comfortable throughout my visit. I especially appreciated the lady who did my hearing test—she was kind and professional, though I regret I didn’t catch her name. Thank you all for the great service!
Reply from Polo Park Hearing Centre
2025.06.19
Thank you so much for review, we are so happy we made your visit enjoyable!
I had an amazing experience at Polo Park Hearing Centre! From start to finish, the customer service was absolutely top notch. The staff were incredibly knowledgeable, kind, and made me feel comfortable throughout the entire process.
They took the time to explain everything they were doing during the hearing test, which really helped put me at ease. After the testing was complete, they went over my results in detail and patiently answered all of my questions.
It’s clear they genuinely care about their clients and are passionate about hearing health. I would highly recommend Polo Park Hearing Centre to anyone looking to have their hearing tested...you’ll be in great hands!
Reply from Polo Park Hearing Centre
2025.05.01
Thank you for the positive words! we are so happy you enjoyed your experience!
My experience at Polo Park hearing was beyond expectations. My testing was done by Candice, who was wonderful and so helpful! She is very knowledgeable and explained everything she was doing during testing. After my testing was complete she explained my results in detail and answered any questions I had. She is very kind and definitely cares about her clients and their hearing health.
Reply from Polo Park Hearing Centre
2025.05.01
Thank-you for your kind words Tracey, we are so happy we could help!
Amazing amazing amazing. Ask for Candice. Everyone is terrific - but Candice is one of the highs in life. We went in feeling completely skeptical. We emerged delighted.
Reply from Polo Park Hearing Centre
2025.05.01
We are so happy you had a good experience and we appreciate your feedback. Thanks so much
I love the friendly and experienced professional staff!! I actually look forward to my follow up appointments! I know that my hearing loss is in good hands.
Reply from Polo Park Hearing Centre
2024.04.26
Thank you so much for your kind words! We really appreciate the positive feedback and are so happy to have you as one of our valued clients
Website indicates staff that specializes in tinnitus treatment with trained staff and screenings. I booked an appointment for this type of consultation. Once it was determined my tinnitus was not accompanied by hearing loss I was told it was “not financially viable” to treat it and was given a pamphlet for a meditation app. Answers to question I asked were vague and an assurance follow up information would be provided by email has not materialized.
Reply from Polo Park Hearing Centre
2024.02.23
Hi Jennifer, We are empathetic to the distress that tinnitus can cause. Unfortunately it took longer than expected to receive the information from our manufacturer, we always aim to deliver the most up to date product information to our clients as it becomes available. We understand waiting for a week can be frustrating when dealing with tinnitus. During our complimentary consultation we do provide you with all of the tools at our disposal to offer a interim solution that has had very positive results for alot of clients. For all of our clients we aim to find the most cost effective route to treatment, as you said in your review your tinnitus is not accompanied by hearing loss, so we like to be transparent with all clients and let them know their insurance may not cover masking devices when hearing loss is not present. We do this for full transparency, it is ultimately up to the client to make their own informed decision. We truly felt we had your best interests at heart when waiting on the information on the product we felt best suited for you.