Pilot Plumbing And Drain Reviews

dylan green 2026.04.03

     

Had a good experience with Pilot Plumbing and Drain from start to finish. I called about a leak under my kitchen sink and was able to get a next-day appointment without any hassle. Brandon arrived on time and was friendly and easy to work with. He quickly diagnosed the problem as a failing garbage disposal, gave me a straightforward quote, and had it replaced the same day. The following day a minor issue came up related to the repair. I reached out and Brandon was back at my door within an hour to take care of it — no pushback, no extra charges. That kind of follow-through goes a long way. Overall a solid, reliable experience. I'd call them again.

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Reply from Pilot Plumbing And Drain

Thank you for your kind review! Your satisfaction is our top priority.

ashton downs 2026.04.01

     

Brandon was great, he was in and out in 45 minutes and completed our list at a good price.

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Reply from Pilot Plumbing And Drain

We appreciate your 5-star rating! It's wonderful to know we met your expectations.

Xeri Peterson 2026.03.31

     

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Reply from Pilot Plumbing And Drain

We take all feedback seriously… even from people we’ve never met 😂

We’ve searched high and low, checked every file, every invoice, even asked the office dog—no record of your visit. BUT we still want to sincerely thank you for taking the time to leave a review!

If you did somehow slip through our system like a plumbing ninja, please give us a call so we can make things right. And if not… we wish you the very best with whoever did earn that one star ⭐

Either way, thanks again—we appreciate the mystery!

Louise Chan 2026.03.29

     

David is amazing plumber! My rental had an urgent water leaks in the weekend. It’s so hard to get a last minute urgent repair appointment. David was able to get to my rental within an hour and fix the leaks. He is a very reliable and responsible plumber.

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Matthew Gurule 2026.03.16

     

So, we recently ran into an issue with installing a dishwasher. The company who dropped it off, immediately gave up because a valve was leaking, and I asked them if they could replace it. They mentioned they could, but immediately quoted us over 800, just to replace the valve... I told them I wanted a more expert opinion, and decided to give Pilot a call. Their Tech Andy, came out, had the work done, and the overall cost was good! I would recommend giving them a chance. They do not look to find more problems to jack-up the price, instead, they actually apply themselves to fixing the problem you have. I will be reaching out to them again when issues do come up.

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Reply from Pilot Plumbing And Drain

We appreciate your feedback and the 5-star rating! It means a lot to us.

Dana Schagunn 2026.03.13

     

Fast, knowledgeable, and friendly, that’s how I would describe Andre J with Pilot Plumbing and Drain. I called with a old water heater and leak issue, Andre came out and did an assessment, gave me a quote, and was back the next day with a new water heater and fixed the pipe that was leaking. He is super knowledgeable and helped and he even gave me some helpful tips for my new water heater. I really appreciated the quick response time and friendly service. Thanks Pilot Plumbing and Drain!

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Reply from Pilot Plumbing And Drain

Thank you for the kind review, Dana! We're glad Andre could help get your leaking pipe fixed and your new water heater installed quickly. We always aim to provide clear communication, dependable work, and helpful guidance so our customers feel confident with their plumbing systems.

We appreciate you trusting Pilot Plumbing and Drain with your home, and we're happy the tips for your new water heater were helpful. If you ever need help with plumbing repairs or have questions down the road, we're always here to help. Thanks again for choosing Pilot Plumbing and Drain!

Yvonne O'Connor 2026.03.10

     

Very prompt response and great service for our leaking dishwasher issue. Andre was friendly, quick to find the problem and a solution. Would use again.

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Reply from Pilot Plumbing And Drain

We're delighted you had a great experience with us. Thanks for the 5-star review!

Erianna Jones 2026.03.08

     

When I say amazing service! I’m so satisfied with how quick and professional he was. Fixed two things in my house and one of them numerous people struggled to fix. I am very satisfied would definitely call on him again! AMAZING.

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LISA MORSE 2026.03.06

     

Pilot plumbing did a great job! They gave me a quote in advance, and Andre went above and beyond. He fixed all of our issues, and left the area clean. His service was excellent! I also appreciated how they came out the day after I had called as my elderly Dad with Alzheimer's kept trying to fix it and he kept getting on the floor to look at the issue from under the sink and then we had to struggle to get him up off of the floor and this was happening several times a day. So grateful they understood our challenges and were able to fit us in so fast. Thank you so much! Customer for life.

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Reply from Pilot Plumbing And Drain

We're delighted you had a great experience with us. Thanks for the 5-star review!

Victor Vladi 2026.03.05

     

I'm really happy that I chose Pilot Plimbing for my needs. Fantastic service! Andrey arrived exactly on time, was very professional and fixed my issue in no time. Highly recommend for anyone looking for a reliable and punctual professionals.

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Reply from Pilot Plumbing And Drain

We appreciate your 5-star rating! It's wonderful to know we met your expectations.

Zatch G 2026.02.26

     

Our technician Andre was great. Super friendly and got the work done quickly. Would recommend

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Reply from Pilot Plumbing And Drain

Hi Zatch G,
Thank you so much for your kind words! We're thrilled to hear that Andre provided you with a friendly and efficient service. Your recommendation means a lot to us, and we're delighted to have met your expectations. If you need any further assistance, feel free to reach out.
Thank you

Kathryn Green 2026.02.25

     

You know when you find THAT PERSON!? Well Pilot Plumbing has them and I am so glad that I found ‘em! No nonsense, here to work and work it out. No excuses just common(maybe not so common these days) sense and a can do attitude. Jeff Mustin is the professional you would be lucky to know. Water spraying all over the place and it was only 9am. I called the office, explained the situation and then said-if Jeff could possibly…. Jeff called me back in minutes talked it over with me-gave me the steps to take to protect my property and said he would get over as soon as possible. It did take a few hours-but high quality is in high demand. When he got here he got to work and fixed the leak and got me back into hot water. Just the nicest, smartest, guy you definitely want to know.

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Reply from Pilot Plumbing And Drain

Hi Kathryn Green,
Thank you so much for your wonderful review! We're thrilled to hear that Jeff provided you with the exceptional service you deserve. It's great to know he was able to assist you promptly and effectively.
Thank you

Terry Brayton 2026.02.20

     

Pilot plumbing gets a five star rating from us. They installed a top of the line water and filtration system. They answer their phone and show up on time and are local. I’m very happy with their work and cleanliness. I highly recommend them!

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Reply from Pilot Plumbing And Drain

Hi Terry Brayton,
Thank you so much for your glowing review! We're thrilled to hear that you're happy with the water and filtration system installation and our punctual service. It's wonderful to know our cleanliness and local presence made a positive impact.
Thank you

Chris Torrens 2026.02.20

     

Andrej from Pilot Plumbing did a great job installing our water softener. He was professional, efficient, and explained everything clearly. Excellent service—highly recommend!

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Reply from Pilot Plumbing And Drain

Hi Chris Torrens,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with the installation of your water softener. It's wonderful to know that everything was explained clearly and efficiently.
Thank you

Chris K. 2026.02.12

     

Never received a quote for repair after a week, as well as discrepancies on appointment meeting time on their end. Technician who came out to look at was very friendly and thorough though, explaining the issue and a description of what they would do to fix shower water pipe leak. Went a different route as I never heard back after the visit.

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Reply from Pilot Plumbing And Drain

Hi Chris K.,
I'm truly sorry for the inconvenience you experienced with the delay in receiving a quote and the appointment discrepancies. I appreciate your feedback and am glad to hear the technician was helpful. We are committed to improving our communication and service. Please reach out if there's anything we can do to assist further.
Thank you

Karen Pearson 2026.01.16

     

I've worked with Catie, Jeff, Brandon & Andre and all three of them are outstanding. They are not only knowledgeable and professional but take a personal interest in my issues and work to find the best, most cost-effective solution. I highly recommend them for any plumbing issues you might have.

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Reply from Pilot Plumbing And Drain 2026.01.16

Hi Karen Pearson,
Thank you so much for your kind words! We're thrilled to hear that Catie, Jeff, Brandon, and Andre provided you with outstanding service. It's wonderful to know they could address your plumbing needs effectively. We truly appreciate your recommendation and look forward to assisting you with any future plumbing issues.
Thank you

Kati Cosley 2026.01.09

     

Catie (Hope I’m spelling it right) is incredible. This review is long overdue but had another chance encounter tonight and grateful for her. So very knowledgeable, helpful, and just a genuinely kind person. I currently rent, but if I ever own a home in this area, I won’t go to anyone else. Can’t recommend enough. Use Pilot!

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Reply from Pilot Plumbing And Drain 2026.01.10

Hi Kati Cosley,
Thank you so much for your kind words! We're thrilled to hear about your positive experiences with Catie. It's wonderful to know that her knowledge and kindness made such an impact. We truly appreciate your recommendation and look forward to assisting you in the future, whether you're renting or owning a home.
Thank you

Alfred Hendricks (Alfie) 2025.12.31

     

Brandon did a great job clearing a nasty plug up in my bathroom sink. With my old plumbing pipe posing quite the challenge, it was handled quickly and cleanly. Brandon even went into the basement to scope out replacing the pipe run in the future. Great work all around.

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Reply from Pilot Plumbing And Drain

Thank you so much, Alfie, for your wonderful review! We’re glad Brandon could tackle your challenging bathroom sink and old plumbing quickly and cleanly, and that he was able to discuss future solutions with you. We truly appreciate your kind words and the chance to help with your plumbing needs!

Mark Passannante 2025.12.28

     

Andre was helpful in diagnosing and getting my well pump up and running again. Thanks

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Reply from Pilot Plumbing And Drain 2025.12.29

Hi Mark Passannante,
We're thrilled to hear that Andre was able to help with your well pump and get it running smoothly again. Thank you for taking the time to share your positive experience with us.
Thank you

Steve Easterly 2025.12.27

     

Andre J was amazing to work with. He made time for us the day after Christmas to help us unclog a kitchen drain. Very professional, polite and he didn't give up until we were fixed! Thanks Andre and Pilot Plumbing!

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Reply from Pilot Plumbing And Drain 2025.12.27

Hi Steve Easterly,
Thank you so much for your kind words! We're thrilled to hear that Andre provided you with excellent service, especially during the holiday season. It's great to know he was able to resolve your kitchen drain issue.
Thank you