Verified Company
An excellent, precise, diligent service that offers quick peace of mind. I have used Phoenix at Banstead many times and it really does provide rapid peace of mind rather than facing long NHS waiting lists. An astounding service that provides rapid answers for patients!!
I will be using Phoenix again, very kind, nice and professional. I booked the appointment at 9.30am, I drove from Enfield to Angel parked my car in the sainsbury, then I got the 38 bus in less than 10min I was at the clinic, easy to find, by 1pm I knew what my pain was; gave me peace of mind. Thank you
A very welcoming clinic with highly expert staff. I booked a sameday appointment and the receptionist was so friendly which makes a difference. The two staff were very compassionate and thoroughly explained what would happen in the scans. I felt very valued and am also v impressed that the results are sameday. I would definitely use again
The early pregnancy scan I attended felt incredibly cold and lacking in compassion, despite the emotional significance for me after multiple miscarriages. After doing a scan on my stomach when I had already told the sonographer I was 6 weeks gave me a distressing result of seeing an empty sack. I have been for many scans with other clinics including IVF and they would never do a scan on the stomach that early. I was then rudely told to empty my bladder, the sonographer didn't even tell me where the toilet was. I was visibly crying then had to walk past many other people waiting which felt awful. When going back in for a transvaginal scan I was crying a lot and the lady asked me abruptly what was wrong with me, a comment then implying that “a lot of people have miscarriages” came across as dismissive of my history and anxiety. This was especially difficult given that previous early scans at other clinics — even when delivering bad news — were handled with far greater empathy. I have been through many losses and I am truly shocked that a women could treat me the way she did. I was and am terrified of loosing another baby and I left not knowing if the baby is okay. Then the lady insisting I have a picture at the end was just all too much. It was the worst scan I have ever attended and also the most expensive at £165. I really wish I had never gone here as it has truly made me feel so unwell and stressed. If anybody else has had a miscarriage before I would avoid this place as I wouldn't want any other woman to ever feel this way.
I would also like to add to this review that I was hesitant to write a review after my scan as I saw that any responses from Phoenix to bad reviews puts the blame and onus onto the patient which again highlights how bad this company is. I have gone through every bad review and each one they disregard everything and have an answer.
I have never written a review before but I want to warn other women this is not the place to go if you have had losses and to be told that my anxiety and emotion caused me to forget events is purely untrue. Do better Phoenix, and stop taking people's money when they are vulnerable!
Also please check the QCQ rating for this company too as it "requires improvement"
Reply from PHOENIX ULTRASOUND
2026.01.28
Thank you for taking the time to share your feedback. We recognise that early pregnancy scans can be emotionally challenging, particularly for individuals with a history of pregnancy loss.
At Phoenix Ultrasound, all scans are performed in accordance with established clinical protocols, with the aim of providing accurate assessment and appropriate confirmation of findings. In your case, the scan confirmed a viable early pregnancy with a detectable heartbeat, which was documented during the examination.
We regret that your overall experience felt distressing. While clinical procedures and communication during appointments are guided by professional standards, we understand that individual perceptions and emotional responses can differ, especially in high-anxiety situations.
Patient feedback is taken seriously and is reviewed internally to ensure our services continue to meet both clinical and professional expectations. However, we would like to clarify that the examination was conducted appropriately and in line with clinical practice.
We wish you well for the remainder of your pregnancy and thank you again for sharing your perspective.
Kind regards,
Phoenix Ultrasound Team
At Phoenix Ultrasound, all scans are performed in accordance with established clinical protocols, with the aim of providing accurate assessment and appropriate confirmation of findings. In your case, the scan confirmed a viable early pregnancy with a detectable heartbeat, which was documented during the examination.
We regret that your overall experience felt distressing. While clinical procedures and communication during appointments are guided by professional standards, we understand that individual perceptions and emotional responses can differ, especially in high-anxiety situations.
Patient feedback is taken seriously and is reviewed internally to ensure our services continue to meet both clinical and professional expectations. However, we would like to clarify that the examination was conducted appropriately and in line with clinical practice.
We wish you well for the remainder of your pregnancy and thank you again for sharing your perspective.
Kind regards,
Phoenix Ultrasound Team
Feel very grateful to have had access to this central London service. It was very easy to book and pay for my appointment, which I did very last minute, and managed to have a Sunday which was helpful considering my schedule.
On arrival Mana greeted me warmly and she helped calm my stress. Dr Ali Babalou was very professional, patient, kind, and extremely informative. He explained what he was looking for, the parameters of the scan and informing me about what different types of testing afforded me in real terms, and best next steps. I feel so grateful for finding Phoenix Ultrasound, and highly recommend anyone to trust these wonderful people.
