Petsy Pet Insurance Reviews

Veronica 2025.12.09

     

Just signed up and so far it’s been okay, the Pre existing assessment took abit longer than the time frame they provided but when I had questions or concerns the staff members were really great especially Claire VW. She took the time to explain everything thoroughly to me and was so kind and patient, she kept me updated, very good customer service! The turnaround time for a claim is very quick, have only had to make 1 claim so far

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Em louise 2025.11.28

     

Super easy to use, everything is straightforward and quick. Every email feels genuinely personal – they really care about you and your pet. Can’t recommend Petsy highly enough! 🐾

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Lisa Grayson 2025.11.28

     

Friendly, efficient & quick. Worth trying

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Lisa G 2025.11.28

     

Verified

Petsy is easy & quick to claim. Friendly staff comms via email & regularly contacted so you know where your claim is at.

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Tracie Wilson 2025.11.27

     

Fantastic service couldn’t be happier and two emergencies and got paid out very quickly. Thank you for the great work

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Barbara Whait 2025.11.23

     

Edit: I have lodged several more claims, the latest one 18/11/25 which was approved an hour later. I continue to receive excellent service from Petsy and thoroughly recommend them. I have put in my first claim, in the evening of 23/4/24, for my Cavalier King Charles Spaniel, Darcy, due to a corneal ulcer on one of his eyes. I spoke to a very pleasant & helpful gentlemen over the phone to obtain help with the lodgement process. As I also provided all his vet history, the claim was approved within 3 business days. I then made a 2nd claim today, 1/5/24, for a follow up visit with the vet, and the claim was approved an hour later. A lady from Petsy also rang me to ask how Darcy was. I found the whole process very easy, with emails being sent to me to let me know the progress of my claim. I have spoken with Petsy staff members on several occasions now, and everyone has been very pleasant and helpful. Each time I rang I have not had to wait very long on the phone for my call to be answered.

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Barbara 2025.11.21

     

Verified

I recommend Petsy. No sub limits . I chose $25,000 cover with $150pa excess and all vet consults covered with I especially like. Pleasant Australian call centre. I have made several claims for my dog Darcy, which were approved quickly - 2 an hour after I made the claim.

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Narelle Jay 2025.11.20

     

The pre-assessment when you join means you know what you will and won't be covered for in relation to pre-existing conditions. The claims process is super easy too and my claims have been approved within hours. Much simpler than my human insurance.

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Arlen M. 2025.11.20

     

Verified

They are super efficient and update you throughout the process, good customer service. Another thing that I find helpful is that they contact the vent directly, without me having to ask for the vet notes and send it to the insurer.

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Majella Casey 2025.11.19

     

Very happy with the ease & efficiency when lodging my claim with Petsy. My claim was paid within 48 hours into my bank account!

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Joanne Boynes 2025.11.18

     

Great service xx

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Fernando Martinez 2025.11.10

     

Extrememly easy to deal with and worth every penny! Highly recommend!

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Nano 2025.11.10

     

Verified

Amaing service, value, and cover. We highly recommend Petsy to everyone who loves and cares for their little fur baby!

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Pam Pendleton 2025.11.08

     

This is the first time I have made a claim. I am very impressed with the whole experience. I submitted the claim in the morning and by the afternoon of the same day it was successfully completed. How’s that for service!

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Emily Law 2025.10.30

     

Love Petsy! Would seriously recommend to anyone. It’s been such an easy process getting my claims processed. I just have to send an email and its all handled on their end. Fairly priced as well.

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Jacob Paley 2025.10.23

     

Has to be the best pet insurance in Australia! Great customer service and super fast turnaround

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Serena 2025.10.21

     

Petsy has such Great service! Any question i had about pet insurance they took the time to explain it to me, but also made sure i was comfortable with the insurance perfect for me. Highly recommend!

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Ryan 2025.10.21

     

We’ve been very happy with Petsy Pet Insurance and have found them to be very easy to deal with compared to others. We would recommend them to any pet owner looking for reliable pet insurance.

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iGrk 2025.10.21

     

Sharing my experience with this team, has been the most exceptional ! Dealt with mostly the directors of this company and let me tell you the founders are exactly where you would like your money to be at least going to.

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Liam Jackson 2025.10.21

     

Amazing service, literally saved my puppy's life, he wouldn't be here if it wasn't for having insurance with Petsy

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