Verified Company
Dun-Rite has Dun-Wrong!!!
This is my first time writing a bad review for a business. I've tried countless times to speak with management but since they failed to return my calls I've decided to file my complaint here.
We recently had Dun-Rite come out Nov 13 to get a quote for new AC unit install and also to have duct work done. We explained to our sales rep that we wanted a full quote on a new system and repairs that needed to be done. Price total was around $18,500 from start to finish.
We were delighted when they said they could come next day to do install. However that is not exactly how it went it down. The technicians installed AC unit only. They failed to put back our attic siding, and said the duct work would be done within the week. We quickly noticed the fan on blower of new unit wouldnt shut off. We then had them come back out and found that the new unit had some sort of " malfunction" and they would need to order new parts. This was not repaired until 2 weeks later costing us $760 in electricity bill since the blower was unable to shut off. I had expressed my concern for a possible high electricity bill but they assured me it wouldn't be much higher. Bill went from $250 to $760... Meanwhile our duct work still needed to be done, and we were reaching 3 weeks since Initial install. Communication was a HUGE problem with this company. We were told to remove everything out of our sons room so that the work could be done back on Nov 14. They finally came to do duct work on Dec 4, and the work is still not complete because we need someone to fix the drywall from their repair.
Then We noticed the unit was not keeping up so we had Dun-Rite back out once again, only to find out more work needed to be done.
They then had the audacity to hit us with a $1,800 bill for the duct work, when they had put that work in the initial quote around $18,500.
We tried to speak to management about all our concerns but ended up being hounded to pay for the duct work, the $1,800 we didn't owe. This company sure has poor communication between customers and their employees.
My husband spoke to a guy who claimed to be of management and if he is I sure hope someone above him is reading this because he was beyond unprofessional. He said they would like to part ways with us as clients, instead of writing all the wrong and trying to make things right this was the companies response. Cowardly actions I would say.
For those looking for a reliable service that provides the utmost customer care and communication, well this is NOT the business to go with. For the amount of money it cost for new AC/ repairs I am truly disappointed.
Sorry for the novel but people should know. If you go and check Better business Bureau you will see this company has had several complaints within last 6 months. Lesson learned. God bless and Good riddance.
