PDX Movers Reviews

Thanks so much for the thoughtful review, Diana! We take a lot of pride in being quick, efficient, and friendly. We're glad that came through on your move in Tigard today. We're grateful for your trust in hiring us, and for the recommendation. All the best in your new home!

We take damage claims seriously, and we’re sorry this customer was unhappy with the outcome of her move. However, several important details are missing from this review.

PDX Movers was hired only to load the shipment. The customer separately hired other companies to transport and unload her belongings, meaning the items passed through multiple companies after leaving our care.

Before and during the move, we offered our standard professional moving blankets and packing materials. The customer declined our blankets and instead purchased her own blankets from Amazon, which were significantly smaller and thinner than the commercial-grade blankets we normally use. She also declined proper materials for packing artwork and asked our crew to use free scrap cardboard instead.

During the move, the customer was aware that the available blankets had been exhausted. She directed our crew to remove blankets from certain items and move them to others, provided her own bubble wrap for her table, and continued adding additional items to the load after it was clear that protective materials were no longer available.

These details matter because proper materials are a critical part of protecting furniture and artwork during a long-distance move. They are also why we strongly recommend allowing our crews to use the professional materials we provide rather than trying to reduce costs by limiting them.

Just as importantly, PDX Movers did not transport or unload this shipment. Once a shipment leaves our possession, we cannot control how it is driven, shifted during transit, handled, or unloaded by another company. Our signed agreement clearly addresses this limitation of responsibility.

Despite these circumstances, we have worked with this customer through the claims process and offered compensation well beyond what we believe we are liable for in an effort to reach a fair resolution.

We absolutely stand behind our work when something is our responsibility. At the same time, we cannot accept responsibility for every damaged item after a shipment has been transported and unloaded by other companies, particularly when our recommended protective materials were declined or limited.

We encourage anyone planning a move like this to use proper moving materials and, whenever possible, have one company responsible for the complete move. It provides far greater accountability and protection from beginning to end.

Thanks so much, Gayle! Love hearing that the crew made your move enjoyable :) What a compliment. We really appreciate you hiring us. Hope you and Lily are settling in nicely!

Thanks, JD! We like to think we've got a pretty solid crew, but it's always nice to hear someone else say it :) Glad we could make your move to the Austin area an easy one. We really appreciate you trusting us with your move!

Thanks so much, Greg! You’re awesome, and we appreciate you 🙏🏻

Thanks Kaylee. We appreciate you trusting PDX Movers with your move!

We appreciate you, Miracle! Thanks for hiring us for your move in Wilsonville, and of course for the recommendation!

Thank you, Daniel! We're stoked to hear the crew made the move feel smooth and easy. We appreciate you choosing PDX Movers and taking the time to share your experience.

Thanks, Ray! Love this. Out of state moves take extra attention to detail, so we're glad everything went smoothly and everything made it it there safe and sound. We really appreciate you trusting us with your move, and for the great review and recommendation!

Margaret, thank you so much for the great review! We really appreciate you trusting us with your move, and taking the time to recommend us :)

Thanks a lot, Danny! We really appreciate you trusting us with your move. Glad the crew took great care of you. Enjoy your new home!

Thanks, Sam! We really appreciate you choosing PDX Movers for your packing, moving, and storage needs!

Oh wow! Thank you so much for taking the time to write such a thoughtful review, Morgan! Moving is stressful enough, so hearing that our crew crushed the packing and moving means a lot to us. Our team takes a lot of pride in protecting our customer's belongings while keeping things moving quickly, so we're glad everything arrived safely and everything went smoothly. We really appreciate you trusting us with your home and your stuff, and thanks again for the such a great and thorough recommendation!

Thanks for the 5 stars, Verna! Really appreciate you trusting us with your interstate Move. All the best in your new home!

Thanks, Tim! Sounds like the crew nailed it. Love hearing they took good care of your stuff and made your Hockley move a smooth one. Really appreciate the recommendation. We appreciate you!

Really appreciate this, Maria! Talon is a great guy and always willing to go the extra mile. Glad he and the crew took great care of you and your stuff, and made moving day in Tigard a little easier. Thanks for letting us help!

Ahh yay! Thanks for recognizing the crews efforts, Carol. Now that's how moving day should go. Get everything moved in safely, and still leave you some daylight to get settled in. We really appreciate you hiring us for your moving and storage needs!

Thanks so much, Kathie! What a fun review to read. We love that you recognized the crew's hard work, and all the details that go into an out of state move. They will get a kick out of the “adopt them as sons” comment. Thanks for trusting us with such a big move!

Isabel, I’m so sorry to hear this. This is definitely not the experience we want anyone to have with PDX Movers, especially when it comes to communication and support after booking a move.

We appreciate you bringing this to our attention. We’re going to look into what happened and will be reaching out to you directly to see how we can help.

We take feedback like this seriously and hope we have the opportunity to make things right.