I had a great experience with my heating and air technician Zach. He was super easy to talk to and took the time to explain everything about my system in a way that actually made sense, especially since I didn’t know much going into it. Zach was patient, friendly, and never made me feel rushed or confused.
On top of that, Zach was just genuinely nice and easygoing, which made the whole visit comfortable. You can tell he takes pride in his work and cares about making sure the customer understands what’s going on.
Also, not gonna lie… easy on the eyes doesn’t hurt either!
Thank you so much for the awesome service, I really appreciate it Zach.
We like him too! Thank you so much for taking the time to post this review! We always like hearing about good experiences and I know Zach appreciates the feedback as well.
Randee “Randeetat” Soto2026.02.25
Patriot has become our family go to! We have used them for my home, my mothers home, and my brothers home. We have called on them for our business too! They have great people working there from the dispatchers, to the plumbing, and heating people all working to make things work as quickly as they can. Absolutely the best any of us have worked with. We recommend their service to everyone. They have fixed other companies mistakes replacing the plumbing under the whole house in one day. Put in sink, few dish washers, snaked drains, fixed toilet, done heater inspection and replaced a thermostat. Always a clean crew, never left a mess to clean up, always asking what we want done during their visit and listening to our requests. Awesome company.
Thank you so much for posting such kind words! We feel so blessed to have such great customers!! We are grateful for you, Randee, and are so glad we are able to help :)
Bonnie Jo MacLeod2025.10.28
We had a drain clog that ended up causing us a huge mess. Patriot had Robert come out quickly and help address the issue. He was thorough and really made sure the problem was fully resolved along with providing great tips on how to keep our drains clear. I’ve had nothing but great service every time we’ve needed their services!
We are so happy we were able to help! Thank you so much for taking the time to leave a review!
Larabeth Miller2025.10.22
I have dealt with Patriot several times since buying our new house in Lincoln. We are managing our house from another state and every time we have an issue, a question, or just needed winterizing done, they have been very prompt and helpful. Both dispatchers for the plumbing and heating/AC are quick to answer the phone and have always patiently fielded my questions, even when I needed to call back! Not to mention, we will always give our business to a Patriot!!
EDIT: I am editing my review a year later to say that Patriot continuous be THE BEST. Ken came out to help me with winterizing. As a new homeowner, I had no idea how to do any of the stuff and he took the time to show me how to do all of these things myself so that I don’t have to call five different companies to do maintenance. He also showed me how to care for my water heaters in order to save money. Which to me, is the true hallmark of a reliable and trustworthy company.
We appreciate you taking the time to leave a positive review! We are so thankful to have such wonderful customers!
Framel Thompson2025.10.17
If I could give zero stars, I absolutely would. I felt completely violated as a homeowner after my experience with Patriot Plumbing. The entire encounter came off as rude, dismissive, and unprofessional from start to finish.
I have an older home with solid copper piping that was traditional and in great shape. I contracted them to install a new shower head and Roman tub faucet, which should have been a simple and straightforward job. Instead, the technician claimed that my copper pipes would not work because they were the wrong size. I trusted their judgment and agreed to have them replaced, assuming it was necessary. That turned out to be a mistake.
They removed my copper pipes, which still had value, and without my permission, they took them from my property and loaded them into their van. I had planned to recycle or scrap those pipes myself, but they did not even ask. It felt invasive and unethical. To make matters worse, they replaced my copper with cheaper plastic tubing and then charged me for it after taking the valuable copper.
When I contacted the manager about it, he was nonchalant and dismissive. There was no attempt to make the situation right, no apology, and no accountability. I kept asking myself if this would have happened if I were a white homeowner. That question alone speaks volumes about how uncomfortable and disrespected I felt.
It makes me wonder if some contracting companies simply assume that homeowners are completely unaware of the value in their own homes or if they just do not care and choose to take advantage. Either way, it is unacceptable. Homeowners deserve honesty, transparency, and respect, especially when trusting someone to come into their personal space.
In the end, I chose to let it go just to avoid any more conflict, but I left the experience feeling taken advantage of and deeply disappointed. I would never recommend Patriot Plumbing to anyone who values integrity, respect, or professionalism.
We’re truly sorry to hear that your experience left you feeling uncomfortable, that’s never what we want for any of our customers. We’ve reviewed the details of your project and want to clarify a few points for transparency. Our technician offered to leave the removed copper materials, but you declined twice and asked him to take them. When you later contacted our dispatcher, we again offered to return the material, and that offer was declined. Our owner also reached out personally to discuss your concerns, but we did not receive a return call. Replacing copper with PEX piping is a common industry standard today because it provides long-term durability and efficiency at a lower cost. There was no intent to remove anything without permission, and we regret any miscommunication that caused frustration. We value your feedback and will use it to continue improving communication and customer care.
Jill Jank2025.10.09
Robert Miller was delightful! He was competent, truthful, great attitude & communicated what he needed to do & why and showed me when I asked. He also wrote the detail of his visit & gave us a copy on bill. We'd have him come again! Thank you, Robert!
Gotta drop a 1 star after moving out of my old place due to mold problems under my furnace and AC unit. I didn't request this companies services but my property manager did. The kid came out after three years of repeated leaking from the third floor neighbors unit. I lived on the first floor. With just a simple visual inspection of my unit and seeing nothing was covered in water he said there's nothing wrong. After I called back the office and requested maintenance return, they finally found the problem where a pipe from the top unit was failing and flooding the area below my unit you can't see without removing the registers. At no point during the probably overpriced inspection did the Patriot Technician remove any registers. They only opened the closest, said "I don't see anything wrong," and bill my property manager accordingly. 0/5 would be a better review.
We are sorry that was an issue you had to deal with for so long. We are not aware of this job specifically, without the address or something more to go on, nor are you our customer that we can look up. In recent history, this chain of events has not happened on our end for any customer.
Matt Schaffer2025.09.23
Big shout out to this company. Ken was our service technician and he did a fantastic job. Would recommend him for jobs at the highest level.
Thank you very much for posting this positive review! We feel so blessed to have the best customers!
Sandi Irvin-Dinger2025.08.22
Brettley did a great job getting my new sink and faucet in despite the challenge of a very small bathroom with a very small vanity! He was on time, explained everything, and made sure everything was as it was supposed to be.
We appreciate you taking the time to post a review! Thank you so much!
ZenTwo2025.07.29
The plumbing technician Brettley was amazing! He was very professional and accommodating to our needs. He offered options for our situation and was very informative. Has a great personality also! Highly recommend!
Thank you so much for taking the time to post this review! We are so happy we were able to help!
Pamela Cloran2025.07.29
Ken did an excellent job. He accomplished far above my expectations. He was kind considerate and helpful. I now have hot water for my shower. Thank you.
We appreciate the time you took to post a positive review! We are truly thankful and are glad we were able to help!
Margaret Hruska2025.07.14
Our home warranty company sent Patriot out to us. We had never used them before, but they were AMAZING! They were on it right away, trying to send someone out as soon as possible, and communicating so well with us through the whole process. They were very kind and professional. We were pleasantly surprised, since we had not heard of them before! We will definitely continue to use them and recommend them to others!
Update: We’ve since used Patriot for other issues in our home over the last 3 years and have been very happy. Would recommend them to anyone!
Thank you so much for sharing your experience(s)!! We are so happy we have been able to help you out and exceed expectations!
Katrina G.2025.07.07
We had an issue with our basement shower. The shower was constantly dripping and only getting worse. I called in the morning and Ken B. got here in no time. He was welcoming, helpful, and got the job done quickly and efficiently. I would recommend Ken B. for any plumbing jobs you may have. Thanks Ken B
Sincerely,
One happy customer
Verified Company
