Arrived as advertised
Reply from Pastidea
2026.06.19
Dear Rick,
we are very sorry for the inconvenience. As we explained by email, the parcel had been marked as delivered by the courier, but it had not been delivered to your exact address. We are glad that you later confirmed the package was found at your neighbor’s house.
Please note that there is no need to make an international call to reach our customer service. You can contact us by WhatsApp at +39 0471 1775500 or by email at customerservice@pastidea.com. We reply within 24 hours on working days, and very often much sooner.
Since the issue has been resolved and the package has been found, we would kindly ask you to consider updating or removing your review.
Kind regards,
the Pastidea Team
we are very sorry for the inconvenience. As we explained by email, the parcel had been marked as delivered by the courier, but it had not been delivered to your exact address. We are glad that you later confirmed the package was found at your neighbor’s house.
Please note that there is no need to make an international call to reach our customer service. You can contact us by WhatsApp at +39 0471 1775500 or by email at customerservice@pastidea.com. We reply within 24 hours on working days, and very often much sooner.
Since the issue has been resolved and the package has been found, we would kindly ask you to consider updating or removing your review.
Kind regards,
the Pastidea Team