The most incompetent florist Ive ever delt with! Horrible service, complete lack of care for customer service, no sympathy for their mistakes and incompetence! Ordered flowers for my last living grandmother for her birthday. After going over the order 3 times to make sure it was right and ordering first thing in the morning so it would be delivered same day. Flowered weren't delivered until after 5pm, they were left on the porch with no even knock at the door. After I specifically said to knock loud and wait because she is 91 and in poor health. I know they didnt even knock because I was on the phone with her at the time they said they were delivered. After calling I was told they were delivered and to pretty much just deal with it. Had to call a relative to go get them off the porch. Order was completely wrong! Not the 3 different colors I asked for, none of her favorite white flowers that was supposed to be doubled in the order. Arrangement was pretty much just the yellow sunflowers that I specifically said (NO SUNFLOWERS) 4 different times.
Respuesta de Paradise Flowers LLC
2026.06.06
We're so sorry to read this, and our hearts truly go out to you and your grandmother — a birthday gift for someone so dear should bring nothing but joy, and reading this pained us. We took it seriously enough to carefully search our records, and we were unable to find any order matching these details: no record of this name, no same-day sunflower arrangement, no delivery logged after 5 PM, and no "knock and wait" instruction anywhere in our system. Every delivery we make also sends an automated text the moment the driver departs, along with live tracking. Because none of this matches our records, we sincerely believe this order was placed with a different florist and this review reached us by mistake. We completely understand how painful this experience must have been, and if any part of it was truly us, we want nothing more than to make it right. Please reach us directly at 936-703-0813 or services@paradiseflowerstx.com.
With care,
Paradise Flowers
With care,
Paradise Flowers