Verified Company
The communication and customer service is fantastic and they keep you updated throughout the process from beginning to end. I would highly recommend.
Reply from Paddy Appliances
2026.03.09
Thank you, Tim! We're thrilled to hear you appreciated our communication and service. Keeping you updated is a priority for us, and your recommendation means a lot!
Simply put.... Amazing service.
From 1st contact to return delivery of our coffee machine, we were kept updated with the plan, the issues, the steps needed to resolve and helpful tips on aftercare.
If only more companies could be as easy to deal with.
😊
Reply from Paddy Appliances
Thank you, Majella! We’re thrilled you found the service amazing and appreciated the updates and aftercare tips. Your kind words truly encourage us to keep delivering our best. 😊
Honestly, the best service process I’ve experienced.
Constant updates, all automatically triggered via WhatsApp and email. I always knew exactly what stage my coffee machine repair was at. Clear communication and great customer service throughout.
Reply from Paddy Appliances
2026.02.25
Thank you, Stephen! We're thrilled you appreciated the smooth process and communication. Keeping you informed is our priority, and it’s great to hear we met your expectations. We’re here anytime you need assistance!
It takes a bit of getting used to their "AI" systems, and make sure you follow their automatic instructions. Other than that, they give a great and timely service and good value.
Reply from Paddy Appliances
Thank you, Frank! We’re glad to hear you value our service and found it timely. We appreciate your feedback about the AI systems and will work to make them even more user-friendly in the future.
Excellent service and communication
From start to finish, the service was outstanding. The communication was excellent, and they kept me updated throughout the process. They even provided photos of the work done and showed me the old part as proof, which I really appreciated. Thank you so much for the great experience! Highly recommended!
Date of experience: 09 February, 2026
Date of experience: 09 February, 2026
Love the review gating attempt so ensure your developers fix the implementation so the users don't end up with a 404 unless it is the purpose ;-)
My grinder was not missing part but it was still diagnosed as such, hence update to new one was needed. questionable assessment especially on a 2 year old machine used once a day, mostly with pre-ground coffee.
Reply from Paddy Appliances
Hi Philippe,
Thank you for giving a feedback ok the recent service. We have checked the job report and images from the work done (this was also sent to you by email before you agreed and paid for the grinder replacement, this is on the same invoice email for reference).
- You booked a drop off service (you brought the machine to us) the machine was dropped off on Friday and service complete on the following Wednesday. This was the service request on the booking when made (***What is wrong with your machine? Grinder misaligned. ****Special Notes: I can't put back the grinder in it after cleaning it).
- We understanding how frustrating it can be, as grinders are very expensive. But once the client tries to disassemble without the proper knowledge, can't put together and power it up, the chances of damaging the burr, core, gears and springs in it are very high. Unfortunately this is what happened to yours as you can see on the images (Google doesn't give us the opportunity to add the image on the review so potential clients can see the condition it was when assessed, however if anyone would like to see an example of the issue, you can ask a team member on whatsapp or at the counter).
Full grinder replacements on Sage are not common as we can change just the damaged parts (it had been at least 1 year since we needed to replace a full grinder), however due to the condition of the grinder it was unviable as the cost of replacement parts in the grinder would cost similar or over the price of a grinder which wasn't going to be as reliable as the new one. I can also see that the machine had a great amount of limescale (the back case had an extended mark of limescale dried up, this affected seals and valve which is unfortunate as the machine is less than 3 years old), for this we would recommend descaling and replacing filters more often (you will receive reminders every 90 days from the service).
We quite didn't understand the feedback on the 404 error, if you could share more information about that with us, it would be great so we can make any required improvements. Thank you for choosing us.
Important: All clients reserve the right to keep their old parts as they are left on the shelf with the machine so you can make sure parts were replaced, matched the images and the replacement was real and needed. We will dispose of if the clients wouldn't like to keep them. For home collection clients, the old parts can be sent together with the machine if there is space or by post.
Best regards,
Paddy Appliances Team.
Thank you for giving a feedback ok the recent service. We have checked the job report and images from the work done (this was also sent to you by email before you agreed and paid for the grinder replacement, this is on the same invoice email for reference).
- You booked a drop off service (you brought the machine to us) the machine was dropped off on Friday and service complete on the following Wednesday. This was the service request on the booking when made (***What is wrong with your machine? Grinder misaligned. ****Special Notes: I can't put back the grinder in it after cleaning it).
- We understanding how frustrating it can be, as grinders are very expensive. But once the client tries to disassemble without the proper knowledge, can't put together and power it up, the chances of damaging the burr, core, gears and springs in it are very high. Unfortunately this is what happened to yours as you can see on the images (Google doesn't give us the opportunity to add the image on the review so potential clients can see the condition it was when assessed, however if anyone would like to see an example of the issue, you can ask a team member on whatsapp or at the counter).
Full grinder replacements on Sage are not common as we can change just the damaged parts (it had been at least 1 year since we needed to replace a full grinder), however due to the condition of the grinder it was unviable as the cost of replacement parts in the grinder would cost similar or over the price of a grinder which wasn't going to be as reliable as the new one. I can also see that the machine had a great amount of limescale (the back case had an extended mark of limescale dried up, this affected seals and valve which is unfortunate as the machine is less than 3 years old), for this we would recommend descaling and replacing filters more often (you will receive reminders every 90 days from the service).
We quite didn't understand the feedback on the 404 error, if you could share more information about that with us, it would be great so we can make any required improvements. Thank you for choosing us.
Important: All clients reserve the right to keep their old parts as they are left on the shelf with the machine so you can make sure parts were replaced, matched the images and the replacement was real and needed. We will dispose of if the clients wouldn't like to keep them. For home collection clients, the old parts can be sent together with the machine if there is space or by post.
Best regards,
Paddy Appliances Team.
UPDATE: Moving from 1 start to 4. When I escalated the case, Patric was very professional and helpful. Machine was sent back for another inspection upon which more parts were replaced and proper cleaning was done. During transport 2 panels were damaged and the company covered the costs for this, ordered new parts for me so I can replace the panels.
Seems like my cases was very unlucky, but mistakes were made by the company - however they did address ALL issues without questions. All in all if these didn't happen the service is good.
-------
I do NOT recommend this company - save your money and time it's borderline a scam. Wasted almost 300 euro on this 'service'.
(YES the photos attached are of the machine once returned from this service place)
1. Machine came back broken: both hot water cycle and coffee grinding is now making noises as if components of the machine inside are falling apart, that was never the case before. Original issue was a water leak.
2. Machine came back with a none-original cable, with a cheap plug head that is broken and exposes internal metal plate (potential to shock someone), basically a theft of your personal property, replaced but a lovely 1 euro broken plug.
3. Paid extra for deep clean - see the photos and determine for yourself if that's clean at all, never mind calling it deep clean.
4. Paid for express service - took 13 days to get it back to me, nothing express about that and completely off from their advertised times.
5. Paid the extra 200 euro to cover part exchange. Report from the company states all parts replaced came to a total of 122 euro - so I just paid them 78 euro free for nothing.
6. Forget about speaking with a human - everything is automated on whatsapp with preconfigured questions and options, impossible to get hold of anyone and you will be ignored for days. Of course the 'we are busy' traditional response was provided by them.
If these points don't prove the dirty tactics played by this company, along with a scam like pricing structure then I don't know what will. Premium price paid and now the coffee machine is unusable - STAY AWAY FROM THIS PLACE
(PS. if you configured your coffee machine for specific grinding options of beans be prepared to do that all over again, as they reset it back to zero for absolutely no reason.)
Reply from Paddy Appliances
UPDATE: Some info was added to the reply after the new assessment, in addition, we got in touch with Seb over the phone and explained that new cleaning staff training could have affected this service cleaning step allowing the machine to be checked out on still with coffee in it.
The client has replied confirming that the machine is working well and everything has been sorted as for 04/02/26.
For new readers reference, there is also a review from Seamus Beirne 3 months ago, who had previously poorly rated us but after his experience and how we addressed the issue, it was converted to 5 stars. Bad experiences will happen during the course, as we continue to grow, but we take this seriously and will always do our best to correct any problems.
Hi Seb,
Thank you for taking the time to leave a review and for bringing this to our attention. One of our team members contacted you via WhatsApp as soon as the issue was reported.
First and foremost, we’d like to sincerely apologise for the inconvenience caused. Regardless of the explanation, this experience did not meet the standards we set for ourselves, and we fully take responsibility for resolving it.
What happened (timeline)
Friday: Complaint received
Monday: Machine collected from your address
Wednesday: Machine arrived with us (delayed due to adverse weather conditions across Ireland)
Wednesday: Assessment carried out — we identified that the machine had been mishandled during transport
Thursday: Replacement parts ordered immediately
Friday: Machine repaired and dispatched back to you
No charges were applied, and the machine received new replacement parts again.
We followed up with several emails and text messages to ensure everything was working correctly, however we haven’t received a response to date.
About the coffee residue
The coffee found in the funnel came from internal grinder components that shifted during transport. While uncommon, this can happen if a machine is mishandled in transit.
Service details
The total service value was €281.33, which included:
Super Repair option
Home collection & delivery (€35)
Box and packing (€14.99)
Parts coverage up to €200
Labour (€85)
Filter (€9)
Descale (€9)
Additional items included within this package, providing overall cost savings
The booking was made for home collection on 13/01, checked in on 16/01, dispatched on 22/01, and the issue was reported on 23/01.
Accountability & improvements
Based on the images and videos provided, we acted immediately to retrieve the machine and correct the issue. While we handle thousands of machines every year, we acknowledge that mistakes can happen — whether on our side or through third-party transport — and we always take accountability when they do.
Following this case, we’ve implemented a new process to verify each machine model and ensure the correct box size is used, reducing the risk of movement or damage during transport.
We appreciate your feedback, as it helps us improve. If you’d like to discuss this further or need any additional support, we’re still available on WhatsApp and would be happy to help.
Kind regards,
Paddy Appliances Team
The client has replied confirming that the machine is working well and everything has been sorted as for 04/02/26.
For new readers reference, there is also a review from Seamus Beirne 3 months ago, who had previously poorly rated us but after his experience and how we addressed the issue, it was converted to 5 stars. Bad experiences will happen during the course, as we continue to grow, but we take this seriously and will always do our best to correct any problems.
Hi Seb,
Thank you for taking the time to leave a review and for bringing this to our attention. One of our team members contacted you via WhatsApp as soon as the issue was reported.
First and foremost, we’d like to sincerely apologise for the inconvenience caused. Regardless of the explanation, this experience did not meet the standards we set for ourselves, and we fully take responsibility for resolving it.
What happened (timeline)
Friday: Complaint received
Monday: Machine collected from your address
Wednesday: Machine arrived with us (delayed due to adverse weather conditions across Ireland)
Wednesday: Assessment carried out — we identified that the machine had been mishandled during transport
Thursday: Replacement parts ordered immediately
Friday: Machine repaired and dispatched back to you
No charges were applied, and the machine received new replacement parts again.
We followed up with several emails and text messages to ensure everything was working correctly, however we haven’t received a response to date.
About the coffee residue
The coffee found in the funnel came from internal grinder components that shifted during transport. While uncommon, this can happen if a machine is mishandled in transit.
Service details
The total service value was €281.33, which included:
Super Repair option
Home collection & delivery (€35)
Box and packing (€14.99)
Parts coverage up to €200
Labour (€85)
Filter (€9)
Descale (€9)
Additional items included within this package, providing overall cost savings
The booking was made for home collection on 13/01, checked in on 16/01, dispatched on 22/01, and the issue was reported on 23/01.
Accountability & improvements
Based on the images and videos provided, we acted immediately to retrieve the machine and correct the issue. While we handle thousands of machines every year, we acknowledge that mistakes can happen — whether on our side or through third-party transport — and we always take accountability when they do.
Following this case, we’ve implemented a new process to verify each machine model and ensure the correct box size is used, reducing the risk of movement or damage during transport.
We appreciate your feedback, as it helps us improve. If you’d like to discuss this further or need any additional support, we’re still available on WhatsApp and would be happy to help.
Kind regards,
Paddy Appliances Team
Excellent service, very helpful and kind. They really stand over they're work, will only bring my coffee machine to them for service.
Reply from Paddy Appliances
Thank you, Jackie! We're delighted to hear you had such a positive experience. Your trust means a lot to us, and we look forward to taking care of your coffee machine whenever you need.
Absolutely outstanding service, a model in managing customer expectations from their regular communication, WhatsApp videos, packaging, collection, keeping you in the loop about the whole process, updating if the costs were going to increase for parts etc. And now our Sage machine runs like new. Cannot recommend highly enough.
Reply from Paddy Appliances
2026.01.27
Thank you, Simon! We're thrilled to hear you're happy with the service and your Sage machine is running like new. Your kind words mean a lot and inspire us to keep delivering the best for our customers!