Jousis R. was amazing at his profession. Very knowledgeable and dedicated to his job. Very kind and considerate. He is a great asset to Overhead Door. Thank You !!!
Jousis explained the work required well. Efficient in the time to do the work. Personable and engaging. We would highly recommend for your garage needs.
Reply from Overhead Door Company of Charlotte™2026.01.29
Hi, Annette! We're sorry you had a negative experience with us. We hope to work with you again someday!
Cindy Ritola2026.01.19
Overhead Door, Mr Romero came to service our single and double garage doors.
Discovered the double door needed cables and springs replaced. Mr. Romero was very efficient, knowledgeable and was quick with the replacement.
Reply from Overhead Door Company of Charlotte™2026.01.19
Cindy, thanks for letting us know! We're happy to hear that you had a great experience!
James Robson2026.01.06
Overhead Door of Charlotte did a great job servicing my garage door. Jousis, the technician, arrived on time, was courteous and professional and did an outstanding job. I highly recommend Overhead Door and Jousis to others.
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Title: Price Gouging Alert! IMO
I had an extremely disappointing experience with Overhead Door Garage Company. They quoted me over $1,000 for a repair that I researched thoroughly, and found should only cost between $400 and $600. It was astounding that they thought I would accept such an outrageous price.
To add insult to injury, the technician suggested that he could call his boss to potentially get me a better deal, which clearly indicates that he knew he was overcharging. They also charged me to even come out and diagnose the problem, which is appalling as well. He was trying to "fast talk" me and I knew it and of course, I didn't blink. That whole interaction reaked of price gouging, and I suspect they may do this to many customers. It felt as if they were banking on the assumption that I would agree simply because I am a woman, but I am well-informed and take the time to do my research before allowing anyone to work on my home. I ultimately had the work done and it was less than half of what OGD quoted.
I hope this review helps others avoid being taken advantage of like I almost was. Be cautious and do your homework before engaging with this company. Overhead Garage Door Co.
Reply from Overhead Door Company of Charlotte™2025.12.23
NaturallyTD, thank you for bringing this to our attention - we understand your frustrations. However, we are unable to find anything matching your name in our recent records or call logs. We would love an opportunity to clear this matter up and preserve our reputation in your eyes. If you can provide some additional contact information, by emailing us at mktreviews@dhpace.com, we can reach out to try to resolve this with you. We look forward to connecting soon.
Reply from Overhead Door Company of Charlotte™2025.11.18
Love to hear that! Glad we could help out!
Nick K.2025.11.17
Before sending a tech out you need to communicate "clearly" that you charge for estimates ($68.64). How pathetic. We went with another company for our install.
Reply from Overhead Door Company of Charlotte™2025.11.18
Hey, Nick! We're sorry to hear that you had a negative experience with us. It looks like our team has tried to reach out a few times. If you could please give us a call back at the number we left in our voicemail, that would be great! Thank you.
Hatcher Kincheloe2025.11.17
The technician was as a really nice person. He explained the problem, worked efficiently. The cost was very reasonable. Couldn’t have been more pleased. And I didn’t have to wait two weeks to get on the schedule. They worked me in the next day!
Verified Company
