Our Serviceworks Reviews

Andrew Klucznik 2025.11.22

     

Our Service Works has been an amazingly diligent and consistent fulfillment partner that has helped our vitamin supplement DTC business grow immensely. Their responsiveness, adaptability, repeatability, and professionalism, are second to none and I would recommend them any day. Thank you OSW team!

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Reply from Our Serviceworks 2025.11.26

Thank you so much for this incredible review and for five+ years of trusted partnership. It has been a privilege to support your brand’s growth and to work alongside a team that values quality, consistency, and collaboration as much as you do.

Your kind words about our responsiveness, adaptability, and reliability mean a great deal to all of us at OSW. We take pride in being an extension of your team, and we’re grateful for the opportunity to contribute to your success.

Thank you for the trust you place in us.

With appreciation,
Michelle Harris, and The OSW Team

Alex Almoukov 2025.11.21

     

By far one of the best warehouses we have worked with, extremely reliable, efficient, and trustworthy. Everything you need when you’re looking for a 3PL for your business. The people there are amazing as well! We are very much looking forward to continuing our work with them in the future.

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Reply from Our Serviceworks 2025.11.21

Alex, thank you so much for this wonderful review!

We’re thrilled to hear that you find our team reliable, efficient, and trustworthy, that’s exactly what we aim to deliver every day. Our people will be so encouraged by your kind words.

We truly value your partnership and are just as excited to continue growing and working together in the future.

With appreciation,
Michelle & the Our Serviceworks Team

Nishant George 2025.07.12

     

One of the best DTC 3PLs in the industry, and not even close. Michelle Harris is a legendary, well-respected leader with decades of proven results. OSW’s continued success is a testament to their relationship-driven approach with customers. Rare to find this nowadays!

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Reply from Our Serviceworks 2025.07.12

Thank you so much — your words truly mean a lot to me and our team. Coming from someone I respect in the 3PL space, this really made our day. We know how challenging this work can be, so hearing that kind of feedback from a peer is incredibly encouraging.

We’re all in this together, and I’m grateful for the camaraderie and shared values we see across our industry. Thanks again for the support!

The Roman Catholic Store 2025.04.22

     

Our experience with OSW Fulfillment has been nothing short of exceptional. From day one, the setup process was seamless and incredibly user-friendly. Their team made it easy to get everything up and running quickly, with clear instructions and support whenever we needed it. Their pricing is fair and transparent — no hidden fees or surprise charges — which makes it easy to budget and plan ahead. But what really sets them apart is their customer support. They’re ultra-responsive, always available to answer questions or solve issues promptly. We’ve never had to wait long for a reply, and every interaction has been professional and helpful. When it comes to packaging, they treat our products with care and respect. Everything arrives well-packed, protected, and ready for our customers — which has helped reduce damages and improve overall customer satisfaction. A special shout-out to Michelle C., Jessica T., and all the amazing folks at OSW who make our experience so seamless. Your hard work and dedication don’t go unnoticed, and we’re truly grateful to have you as our fulfillment partner. Overall, working with OSW has given us peace of mind and allowed us to focus more on growing our business. Highly recommend!

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Reply from Our Serviceworks 2025.04.22

Thank you for your kind words! We are glad you’ve had a great experience! We are so grateful for your partnership and the ability to elate and delight your customers!

Govind Salat 2025.03.16

     

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Hanna McPhee 2024.11.27

     

We have worked in direct to consumer goods for over a decade and OSW has been by far the best logistics partner we've had. They are highly accommodating and helpful. We're excited to keep growing with them!

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Najla Ibrahim 2024.10.08

     

We had the pleasure of working with Our Serviceworks (OSW) as our fulfillment partner for our gift boxes and we couldn’t be more impressed with their efficiency and organization. The staff was an absolute joy to work with—attentive, responsive, and always going above and beyond to meet our needs. Our onboarding process was seamless, and even when it came time to offboard due to product changes on our end, the transition was just as smooth. The hardest part was leaving them behind! We’re so sad to part ways, but we highly recommend OSW to any business, whether small or large. They are professional, flexible, accommodating, and committed to making everything work effortlessly. If you’re looking for a trusted fulfillment partner, OSW is the way to go!

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Reply from Our Serviceworks 2024.10.09

Thank you for your kind words Najla. You’ve been an outstanding partner and we’ll miss working with you. We wish you much success with your new venture!

Isobel Taylor 2024.03.19

     

OurServiceWorks have provided us with a very efficient service. Always quick to respond to any queries and goods are dispatched promptly with full visibility on their portal

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Reply from Our Serviceworks 2024.10.09

Thank you Isobel for your kind words!

MESACE 1910 TALABARTERIA 2023.10.27

     

Great location, very clean and organized offices and warehouse. The warehouse has full air conditioning that protects the products from overheat. Very experienced with picking process to arrange multiple items orders. Very fiendly employees. 100% able to scale up any business. The software interface to place orders is friendly, and very complete.

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Reply from Our Serviceworks 2023.10.27

Thank you for the kind words Felipe. We appreciate the trust you've placed in our team to support your US fulfillment efforts. We're looking forward to helping you grow!

David Drake 2023.10.16

     

The foundation to any successful e-Commerce business is fulfillment. Choosing the right partner to manage that fulfillment can be a difficult task, but OUR SERVICEWORKS truly separates themselves from the competition. Not only offering modern solutions, but more importantly providing first class communication with their customers. After working with countless 3PLs, I can say my experience with OSW has been a breath of fresh air and I would highly recommend them to anyone looking for a logistics partner.

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Reply from Our Serviceworks 2023.10.18

Thank you for the fantastic review David. The foundation of OUR success is finding great partners like you! We're grateful to have the opportunity to help you launch your newest brand and be a part of your growth.

Jen Rallis 2023.10.02

     

Love working with the team! Orders were delivered on time. Customer service was very responsive. Would highly recommend.

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Reply from Our Serviceworks 2023.10.03

Thanks Jen! We so enjoy working with you and your FABULOUS Rallis Brand. You have a top-notch product and we're proud to support your growth.

Ashley Johnson 2023.07.26

     

OSW takes care of their employees and encourages all to strive for excellence. It has been a pleasure being a customer care representative for over a year — highly recommend!

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Reply from Our Serviceworks 2023.07.27

Thank you Ashley for your awesome comments! You will be missed by all. Wishing you much success in your new career!

V So 2023.05.19

     

OSW is a bunch of polite and friendly people. They ship my products efficiently at a reasonable cost. I enjoyed working with them and highly recommend them to small business that needs a patient and understanding shipping partner.

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Reply from Our Serviceworks 2023.05.20

Thank you for the shout out to our team! We value you and your brand and the trust you place in us.

Will Stout 2023.04.19

     

I have recently started doing business with OSW. The transition has been flawless. Their team really went above and beyond to move as swiftly as possible. Highly recommend!!!

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Reply from Our Serviceworks 2023.04.19

Thanks Will! We're thrilled to partner with you and your team.

Honor Ridoutt 2023.02.27

     

Brilliant customer service! Highly recommend. As an Australian based company, it's beyond reassuring that OSW is handling our USA fulfilment with a personal touch.

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Reply from Our Serviceworks 2023.04.19

Thanks Honor! Your brand is fabulous and we're proud to partner with you.

Orthodoxy Wenatchee 2022.12.20

     

Always reliable, responsive, helpful, friendly. Excellent service and personnel.

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Reply from Our Serviceworks 2022.12.20

Thank you Father Michael. It's a pleasure partnering with you. Merry Christmas!

Katy Baldock 2022.07.04

     

Our Serviceworks has been so great to work with! We were totally new to the ecommerce world. They walked us through the process of setting up a shop and getting products out to customers, and have handled the fulfillment and customer service really well. They made a confusing process really easy for us, and we'd definitely recommend them to other businesses as well!

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Reply from Our Serviceworks 2023.08.22

Thanks Katy! Our team loves working with you and supporting your fabulous brand.

Jade Chang Sheppard 2022.06.09

     

This team has been such a pleasure to work with so far! Onboarding with them was so painless, I couldn't be more thrilled. I was nervous about transferring all of our inventory from one shipper to another. My development team is so happy to be working with professionals. We are a brand new startup and most logistics companies won't work with us. We also carry CBD which further excludes some shippers. They are also woman owned and our acct rep is a woman, which is so rad.

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Noah Bernett 2022.02.22

     

I've been working with OSW for the past 2 years now and can't recommend them enough as a Third Party Logistics Provider. Their entire team is delightful and reliable. I highly recommend them.

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A.J. Surprenant 2021.12.12

     

Went to see where Mom Works with Dad

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