Verified Company
Prices are high and customer service is terrible. On Top of bad service it's so cramped you can't even walk through and when you do try the people working there just look at you like you're crazy for trying to walk. I tried asking several different people about prizes and I got completely ignored and when I tried to leave everybody just kind of stood in the way definitely won't be going back.
Reply from Optima Eyecare
2026.04.25
Hi Jessica, we take feedback like this seriously, but we’re unable to identify a visit that matches your description. As a family-owned business that’s been part of this community for over 80 years, we take pride in providing a welcoming and helpful experience.
Our team is always happy to assist customers with pricing, or will gladly connect you with someone who can help if needed.
As for the store being busy — we are so thankful for our loyal customers and for everyone who shops local with us.
What you’ve described doesn’t reflect the level of service that has carried us through the years.
If you did visit us, we’d like to address your concerns—please feel free to reach out to us directly at home@brooksandcollier.com
Our team is always happy to assist customers with pricing, or will gladly connect you with someone who can help if needed.
As for the store being busy — we are so thankful for our loyal customers and for everyone who shops local with us.
What you’ve described doesn’t reflect the level of service that has carried us through the years.
If you did visit us, we’d like to address your concerns—please feel free to reach out to us directly at home@brooksandcollier.com
Purchased our BGE here as well as a few accessories. I've been back to purchase a few other items there and the staff has always been helpful and friendly. Delivery of our items was timely and professional.
My second time here was a great experience thanks to Barbara & Avani! They are great ppl to talk & laugh with. Dr. Marsala is also a great & experienced doctor that helped me ease my stress about wearing contacts ahahah. 10/10 HIGHLY RECOMMEND!!!
Reply from Optima Eyecare
2026.04.07
Thank you so much for your kind words Abul! We are so glad we could help you feel so comfortable when doing something that can be really stressful like putting contacts in for the first time. That's why every contact lens exam includes 3 months of free follow-up appointments, so you don't have to worry if it takes a minute to perfect your contact lens skills or find the lens that best fits you.
What a selection of plants and furnishings for inside and outside your home. We came to help our daughter buy some things and we ended up with several plants for ourselves
I get the best eye care there. Dr. Steve is thorough with his exams, and makes sure his patients get the best treatment and care.
Reply from Optima Eyecare
2026.03.31
Hello Brian,
Thank you for your feedback. We’re glad to hear you had a positive experience, and we look forward to continuing to provide you with excellent care.
Thank you for your feedback. We’re glad to hear you had a positive experience, and we look forward to continuing to provide you with excellent care.
Outstanding optometrists and staff. Full service experience with glasses and contacts. Beautiful, bright office. Kind people. Efficient.
Reply from Optima Eyecare
2026.03.31
Hello Colleen,
hank you so much for your wonderful review. We’re thrilled to hear that you enjoyed our full‑service experience and welcoming, bright office. Our team takes pride in being kind, efficient, and thorough, and it means a lot to know that it shows. We truly appreciate your support and look forward to caring for you again.
hank you so much for your wonderful review. We’re thrilled to hear that you enjoyed our full‑service experience and welcoming, bright office. Our team takes pride in being kind, efficient, and thorough, and it means a lot to know that it shows. We truly appreciate your support and look forward to caring for you again.