I have been seen Dr. Poles for about 11 years. An amazing doctor, I had an Implant done by him and It was the best decision that I made. I never had any pain with any work that he has done for me. Love the office staff, everyone is very nice.
Reply from Omni Dental of Arlington Heights2025.05.20
Thank you, Istir! We truly appreciate your loyalty over the past 11 years. It means a lot to hear that your experience with Dr. Poles and our dental office has been so positive. We're so glad you felt comfortable and pain-free throughout your treatments. We'll be sure to share your kind words with the entire team!
Belle L2025.05.14
Amazing dentist this place is the best dentist i’ve ever been at and i feel comfortable here!
Reply from Omni Dental of Arlington Heights2025.05.20
Thank you so much, Belle! We're thrilled to hear that you feel comfortable and had such a great experience. Our team works hard to provide the best care possible. We're honored to be your choice for a dentist in Arlington Heights!
Reply from Omni Dental of Arlington Heights2025.05.07
Thank you so much, Ano, for your 5-star review! We are thrilled to hear that you had a great experience with us at Omni Dental. Our team is dedicated to providing exceptional dental care, whether you're visiting us for a routine check-up, cosmetic dentistry, or specialized treatments like dental implants and teeth whitening.
We take pride in offering the best services in Arlington Heights, using advanced techniques and technology to ensure the health and beauty of your smile. If you ever need anything, don’t hesitate to reach out. We look forward to continuing to serve you for all your dental needs!
Thank you again for choosing Omni Dental, your trusted dental office in Arlington Heights!
Reply from Omni Dental of Arlington Heights2025.05.07
Thank you so much for the 5-star review, Tamarah! We truly appreciate your kind words and are thrilled that you had a positive experience with us at Omni Dental. Our team is committed to providing top-notch dental care, from preventive services like dental exams to advanced treatments such as dental implants, veneers, and teeth whitening.
We’re always here to help you maintain a healthy, beautiful smile, and we’re glad to have earned your trust. Please feel free to reach out anytime for your next visit. We look forward to seeing you again soon!
Thanks again for choosing Omni Dental in Arlington Heights!
Reply from Omni Dental of Arlington Heights2025.05.07
Thank you for the amazing 5-star review, Hani! We’re thrilled to hear that you had an awesome experience at Omni Dental. Your satisfaction means the world to us. Whether you need routine dental exams, cosmetic treatments like veneers or teeth whitening, or advanced solutions like dental implants, our team is here to help you maintain a healthy and beautiful smile.
We truly appreciate you trusting us with your dental care, and we look forward to seeing you again soon. Thanks for being a part of the Omni Dental family!
Araceli Alfaro2025.04.29
I love it here, this is a very clean and organized place. They have alot of experience and are very gentle!
Reply from Omni Dental of Arlington Heights2025.05.01
Thank you so much for your wonderful review, Araceli! We're thrilled to hear that you love our clean and organized office. At Omni Dental, we pride ourselves on providing gentle care and leveraging our extensive experience to deliver exceptional dental treatments. Whether it's cosmetic dentistry, dental implants, or routine care, we are committed to meeting all your oral health needs. We truly appreciate your trust in us and look forward to continuing to care for your smile here in Arlington Heights!
Bilus Poles and Omni Dental Team
Hermis Yousif2025.04.29
Very professional doctor and staff. The office is very clean. I have been seen Dr.Poles for years. He is very knowledgeable. I really recommend this place.
Reply from Omni Dental of Arlington Heights2025.04.29
Thank you so much for your kind words, Hermis! We are thrilled to hear that you've had a positive experience with Dr. Poles and our team. At Omni Dental, we take pride in providing high-quality dental care and maintaining a clean and welcoming environment. We're so glad to have you as a patient and appreciate your recommendation. We look forward to continuing to take care of your smile for many more years to come!
Reply from Omni Dental of Arlington Heights2025.04.22
Thank you for your positive feedback, Joey! We truly appreciate your support. If there's anything specific you'd like to share about your experience, feel free to let us know. We’re here to provide the best care possible at Omni Dental, and we look forward to seeing you again soon!
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Rami Faris2025.04.17
Amazing group of people! I Recommend this office to anyone looking for a dentist! Dr. Poles has great bedside manner and is great at what he does! Thanks always
Reply from Omni Dental of Arlington Heights2025.04.18
Thank you so much, Rami! We’re thrilled to hear that you had a great experience with Dr. Poles and our team. At Omni Dental, we take pride in providing expert care in a welcoming environment. If anyone is looking for a trusted local dentist in Arlington Heights, we’re always here to help with everything from general dentistry to cosmetic treatments. Thanks again for your kind words and recommendation!
Erik2025.04.16
dr poles filled 2 cavities for me. its been months later and i am still having tooth pain from where he drilled into. I never had any pain before my visit
Reply from Omni Dental of Arlington Heights2025.04.17
Hi Erik , this is Dr.Poles , thank you for taking the time to leave a review. We’re sorry to hear you’re experiencing discomfort and want to help. Unfortunately, without a full name, we’re unable to look into your records or follow up directly. We’d really appreciate it if you could reach out to our office at 847-483-8833 so we can better understand what’s going on and try to help and serve you better. Your comfort and care are very important to us. Best Regards, Omni Dental Team
John Youkhana2025.04.15
Everything was fantastic. I did x-rays, cleaning and chip filing. The team was great. Ayhan and Dr. Bilus were wonderful to work with.
Reply from Omni Dental of Arlington Heights2025.04.17
Thank you so much for your kind words, John! We're thrilled to hear that you had a great experience with Ayhan and Dr. Bilus. We strive to provide the best care possible, and it's wonderful to know you were happy with your x-rays, cleaning, and chip filing. We look forward to seeing you again at Omni Dental!
David Shaoul2025.04.09
Very good dentist! The cleanest dentist office I’ve been in. Great staff too!
Reply from Omni Dental of Arlington Heights2025.04.13
Hi David,
Thank you so much for the kind words! I'm glad to hear you had a great experience with us. We take pride in keeping our office spotless and making every visit as comfortable as possible. I’ll be sure to pass your compliments on to our staff—they’ll love hearing it! Looking forward to seeing you again soon.
– Dr. Bilus Poles
Omni Dental of Arlington Heights
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SuNnY Mad1om2025.03.26
They are very careful with your teeth and they are very nice
Reply from Omni Dental of Arlington Heights2025.03.27
Hello SuNnY,
Thank you so much for your kind words and the 5-star review! We strive to provide gentle and friendly care to all our patients, and it's great to hear that you had a positive experience with us. Your comfort and satisfaction are our top priorities. If there's anything else we can do for you, or if you have any more feedback, please don't hesitate to let us know.
We look forward to seeing you again soon at Omni Dental!
Reply from Omni Dental of Arlington Heights2025.03.25
Hello Bears,
Thank you for leaving us a 5-star rating! We're delighted to see this feedback, but it seems like your message didn't come through. If there's anything specific you'd like to share about your experience, or if there's any way we can assist you further, please don't hesitate to reach out. We always appreciate hearing from our patients and are here to help!
Reply from Omni Dental of Arlington Heights2025.03.19
Thank you, Elizabeth, for the five-star rating! We're thrilled to see you had a great experience at Omni Dental. We look forward to seeing you again soon!
Reply from Omni Dental of Arlington Heights2025.03.19
Thank you for your kind words, Atta! I'm thrilled to hear you were pleased with your experience. It's always my goal to provide the best care possible. I look forward to your next visit to Omni Dental!
Reply from Omni Dental of Arlington Heights2025.03.19
Thank you so much, Rina, for the five-star rating! We're glad you had a positive experience at Omni Dental. Looking forward to your next visit!
Rima Butros2025.03.17
Great customer service. Dr Bilus is great and very nice and smart. The assistants are very friendly and nice. The office is very clean. Highly recommended
Reply from Omni Dental of Arlington Heights2025.03.19
Thank you so much for your kind words, Rima! We're thrilled to hear you appreciated our customer service and the environment at our office. It's always a pleasure to receive such positive feedback, and we're glad you felt comfortable and well-cared for by our team. We look forward to continuing to provide you with the highest quality dental care. See you next time at Omni Dental!
Prathibha Meka2025.03.16
Pros : Clean & hygienic
Wait- time is less
Cons : Rough & hard-handed cleaning
No step by step explanation
Over-priced
Keep in mind they use clover and there’s 4% extra for credit card users which are not informed at time of appointment. I have took a quote from other office and base prices here are high comparatively. I had plans of taking my whole family by the looks of it but unfortunately changed my mind after I received rough service.
Reply from Omni Dental of Arlington Heights2025.03.18
Dear Prathibha Meka,
Thank you for taking the time to share your feedback. We’re glad to hear that you had a generally positive experience and that you found our clinic clean and hygienic, and that your wait time was minimal. We always strive to create a comfortable experience for our patients and we appreciate your constructive feedback.
We are sorry to hear that your cleaning experience did not meet your expectations. Our team aims to provide gentle and thorough care, and we regret that the treatment did not feel that way for you. We will certainly take your comments into consideration to ensure that we improve in this area moving forward.
Regarding pricing, our fees are aligned with the insurance fee schedule, and we make every effort to provide detailed treatment plans before any procedures. We also want to make sure all costs are clear and transparent, including the 4% surcharge only on credit cards and NOT on other options of payments - which is a standard practice in many industries and we have several signs placed around the waiting room and front desk area explaining this matter. We apologize if this wasn’t communicated clearly at the time of your appointment.
We understand your decision to reconsider bringing your family to our practice, and we appreciate your feedback as it helps us improve. If you would like to discuss your experience further or if there’s anything else we can do to assist you, please don’t hesitate to reach out to us.
Reply from Omni Dental of Arlington Heights2025.03.19
Thank you for the great review, Kent! We're so pleased to hear that your visit went smoothly and painlessly. Our team at Omni Dental strives to deliver professional care in a comfortable setting for every patient. We look forward to seeing you again!
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