Verified Company
Initially was disappointed until I learnt the reason for my order delay was from DHL who probably misplaced my order. Impressive customer service. I got refunded in full with an apology. I will still patronise them. Na we we..💪🏿👌
Reply from Ofoodi Brand of Products
2024.12.24
Hello David,
Thank you for sharing your feedback with us. We understand how frustrating it must be to experience a delay with your order, especially when you opted for next-day delivery. Please rest assured that we take such matters very seriously.
Upon receiving your complaint, we immediately investigated the issue with our shipping partner, DHL. As shown in the screenshot sent to you via WhatsApp, your item was shipped on the 10th, the day after your order, which aligns with our next working day delivery policy. The tracking information provided to you also confirms this. Unfortunately, the delay occurred on DHL’s end, which is beyond our control.
To make amends for the inconvenience caused, we have refunded part of your delivery fee and have been in constant communication with DHL to address the situation. We have also kept you updated with all relevant information via WhatsApp, including DHL’s updates.
As of 18/12/2024, we have issued a full refund to you. This was a rare and unforeseen occurrence, and we will continue to work with DHL to ensure such issues are minimised in the future.
We sincerely apologise for the inconvenience this has caused and appreciate your understanding. If you have any further concerns, please do not hesitate to reach out.
Thank you for your understanding and the review.
Kind regards,
Ofoodi Limited
Thank you for sharing your feedback with us. We understand how frustrating it must be to experience a delay with your order, especially when you opted for next-day delivery. Please rest assured that we take such matters very seriously.
Upon receiving your complaint, we immediately investigated the issue with our shipping partner, DHL. As shown in the screenshot sent to you via WhatsApp, your item was shipped on the 10th, the day after your order, which aligns with our next working day delivery policy. The tracking information provided to you also confirms this. Unfortunately, the delay occurred on DHL’s end, which is beyond our control.
To make amends for the inconvenience caused, we have refunded part of your delivery fee and have been in constant communication with DHL to address the situation. We have also kept you updated with all relevant information via WhatsApp, including DHL’s updates.
As of 18/12/2024, we have issued a full refund to you. This was a rare and unforeseen occurrence, and we will continue to work with DHL to ensure such issues are minimised in the future.
We sincerely apologise for the inconvenience this has caused and appreciate your understanding. If you have any further concerns, please do not hesitate to reach out.
Thank you for your understanding and the review.
Kind regards,
Ofoodi Limited
Advertisement
I recently ordered waterleaf, pumpkin leaf, and stock fish fillet from this shop, and I am thoroughly impressed with the quality! The vegetables were incredibly fresh, and the stock fish fillet was perfect—clean and flavorful. It's clear they take great care in providing authentic, high-quality products. The entire process, from ordering to receiving my items, was seamless, and I am very satisfied with my purchase. I will definitely be returning for more. Highly recommended!
Advertisement
Ofoodi has left a strong impression on my shopping experience, particularly with the cleanliness of both the shop and the items being sold. Their customer service is also excellent (Very friendly and patient staff)
Finally, if you're looking for really hot peppers (rodo), this is definitely the place to shop!
Advertisement
Advertisement
On vacation in the UK and staying with my younger sister and her family in Stoke-On-Trent. We needed to shop for African groceries and we went here. Store is neat and tidy and they had everything we needed and more. The Store Manager was so very nice, helpful and friendly. We got our money's worth. Thank you.
Reply from Ofoodi Brand of Products
2024.07.03
Dear Mo,
Thank you for your kind words! We're delighted you found everything you needed at our store. Your satisfaction with our African groceries and service means the world to us.
Regards,
Ofoodi UK Team
Thank you for your kind words! We're delighted you found everything you needed at our store. Your satisfaction with our African groceries and service means the world to us.
Regards,
Ofoodi UK Team
10/10 for cleanliness, very clean and tidy store
More expensive than other African stores but I do find myself returning as the store is clean and tidy. It would be nice if they had a rewarding loyalty scheme for frequent customers. Apparently they have some offers but I hardly encountered any.
Reply from Ofoodi Brand of Products
2024.06.26
Hi Lilly,
Thank you for your kind feedback! We're delighted to hear you appreciate our clean and tidy store. We understand your concern about pricing, and we want to assure you that our most recent survey shows that we offer better price per quantity than most other African stores. Our prices are competitive on most products.
Additionally, we're actively exploring a rewarding loyalty scheme and will work on having more visible offers for our frequent customers.
Regards,
Ofoodi UK Team
Thank you for your kind feedback! We're delighted to hear you appreciate our clean and tidy store. We understand your concern about pricing, and we want to assure you that our most recent survey shows that we offer better price per quantity than most other African stores. Our prices are competitive on most products.
Additionally, we're actively exploring a rewarding loyalty scheme and will work on having more visible offers for our frequent customers.
Regards,
Ofoodi UK Team
Advertisement