Emmet was very prompt with consultation. They had a few changes in vision and he was able to come out on short notice and provided quotes in a timely manner.
The scope of work included building a retaining wall in the front and back, bluestone installation for the walkway, a few root removals, and trimming large tree branches. The work did take a lot longer (a few extra weeks) due to some unforeseen circumstances, but Emmet ensured to update us. While that was not ideal, we appreciated the proactive communication.
There were a few misses that we noticed after the work was completed, but Emmet and his team took accountability and came by the very next day to fix/complete those. Overall, his team was great to work with and we will consider them for future projects.
Reply from O'Brien Brothers Landscaping
2025.12.01
Thank you for your feedback, Phuong Nguyen. We're glad to hear that Emmet provided prompt consultation and was proactive in communicating updates during your project, which included building retaining walls and bluestone installation. While we strive to stay on schedule, we appreciate your understanding of the unforeseen circumstances that extended the timeline. We're also pleased that our team took accountability and promptly resolved the issues that arose. Your satisfaction is important to us, and we look forward to working with you on future landscaping projects.