Northwest Accounting & Tax Service Reviews

We chose this business because it was conveniently located, and our initial interaction was welcoming and professional. Unfortunately, that positive first impression did not last. After paying nearly $1,000 and scheduling what we believed was a confirmed appointment, we later found out that no such appointment was ever actually booked. Due to their lack of communication and follow-through, we missed critical deadlines—especially concerning the ERC, which we’ve never received a clear explanation about. Despite multiple attempts to follow up—both by phone and stopping by in person during posted business hours—we’ve found the office consistently closed or unreachable. Our taxes remain incomplete, and we’ve had no option but to move forward elsewhere. At this point, we feel taken advantage of and are extremely disappointed. We are hoping the business will do the right thing and issue a refund for services that were never properly delivered

Over 20 years for me, and I will be back again, year after year, great service for sure!!!

We have had Suzanne at NW Accounting and Tax Service do our taxes for a few years. Easy to work with and we are pleased with the service! Thank you!

The person that did our taxes was efficient and competent and very kind and understanding

I am a devoted fan of Northwest Accounting & Tax Service. I feel safe in their hands helping me to file my annual taxes. I have been a client now for more than three years. I feel like it is one of the best decisions I have ever made to choose this company as a partner in my financial and annual tax management. Friendly, encouraging, supportive, efficient--expect a great experience when you choose this company. I am a very happy customer.

POWERFUL..👌🏻

This very reliable business is in a better organized, more multi-faceted phase, and I continue to find Janelle's yearly tax help as clear and do-able as ever. I don't mind paying for her knowledge, rather using AARP. She explains ways to arrange tax payments clearly, and sets up a schedule so that both you and the IRS are on the same page.

Fantastic service. I've been going there for years and have always been pleased. They are always educating themselves on changes and new rules. Privately owned company, fantastic people!

Awesome service from the front desk to the back end very nice personnel been going there for years. Will continue to go. There wouldn’t go anywhere else.

Easy fast and very knowledgeable

I've lost track of how many years I've been coming to your tax prep location, but I'm very pleased with the outcome each and every year. I believe you are extremely reasonable with your fees. Thank you, thank you, thank you !!! Phyllis Fowler a satisfied customer

Friendly and helpful front office staff. Experienced tax accountant with prompt service. Took time to explain items.

Have been a customer for over 5 years and this past year they have raised their fees and the on-line portal took a month for return to be completed. Also, no estimate or notice of increased fees were given until return was completed. We cannot afford the fees and will have to look elsewhere.

Excellent customer service. Very friendly, courteous and understanding of customer needs.

First time having Niki assisting my wife and me, and we enjoyed the way she presented and explained the tax forms. She was fantastic and we were happy with her presentation.

Suzanne, Theresa and the whole team do a great job. They respond to both my phone calls and requests via text or email in a timely manner. Anytime there is a bit of regency on my part, they respond professionally and get things taken care of. Highly recommend there service and have to many of my clients.