Northwest Accounting & Tax Service Reviews

Northwest Accounting & Tax Service Reviews

4.1

Good - based on 37 reviews

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Reviews (37)
matt Dupper
matt Dupper
2024-02-15
Always friendly and knowledgeable! Nothing short of fantastic!
Reply from Northwest Accounting & Tax Service 2024-02-15
Hi Matt, We're absolutely delighted to hear you had a fantastic experience! Your kind words about our team being friendly and knowledgeable really made our day. Thank you for taking the time to share your feedback. We can't wait to welcome you back soon!
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Helen
Helen
2024-02-14
Both of us have used NW Tax for years. We have always had a great experience. The staff is friendly, extremely competent, and we feel safe and secure in using their services.
Reply from Northwest Accounting & Tax Service 2024-02-15
Helen, Thank you so much for your continued trust in NW Tax over the years. We're thrilled to hear that you've consistently had great experiences with us and that our team's friendliness and competence have contributed to your sense of security with our services. Your satisfaction and peace of mind are our top priorities. We look forward to many more years of serving you with the same dedication and care.
Jodi Sparkman
Jodi Sparkman
2024-02-08
We love Northwest Accounting and Tax Service-Janelle is the best! We can count on her to find very possible write-off.
Reply from Northwest Accounting & Tax Service 2024-02-08
Thank you so much for your kind words Jodi and for taking the time to share your experience with Northwest Accounting and Tax Service! We are thrilled to hear that you've had a positive experience with Janelle and that you feel confident in our services. Our team is committed to providing the best service to our clients, and it's always rewarding to hear when we've made a difference. We look forward to continuing to serve you with the same level of dedication and expertise. Thank you for choosing us for your accounting and tax needs!
Jennie Zarosinski
Jennie Zarosinski
2023-12-14
not recommends
Suzanne Clem is the worst person I have ever meet with. I was never given a list of the required documents. She literally ran me out of her office because I did not have all the information she required. Please beware of using this company. 😡
Reply from Northwest Accounting & Tax Service 2023-12-14
I would advise you to be kind and gentle to your new clients. Give a list of expectations and do not talk down to or berate people who need your help.
Ana G
Ana G
2023-10-11
So sad to learn about accounting offices having bad reviews. We cannot trust people anymore nowadays. All they do is charge us too much money and made us pay a lot in our taxes. I hope Vancouver will do background checks before they let people open business and do service to people.
Reply from Northwest Accounting & Tax Service 2023-12-14
Hello. Sorry for the delay in response. I don't recognize your name as a client of ours. Is there anything specific in regards to Northwest Accounting and Tax service? If there is then please contact our office and we would be happy to help.
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Shamariscoming
Shamariscoming
2023-09-01
There was a lady name Laila, she was awesome, but one of the old lady was so rude and I felt she was racist, her face, mimics, body language says she is not happy to see me in her office, I find our Laila is not with them anymore, I wonder why?
Reply from Northwest Accounting & Tax Service 2024-01-11
Hello. Sorry for the delay in response. I'm not sure who here would have treated you as such. That is not how we treat our clients. Laila was a delight to have here for the tax season when she worked here several years ago. We were sad to see her leave and hope that she has been successful in her with decision.
michael gibson
michael gibson
2023-07-12
I've never been to Washington state and don't recall reviewing this business. Could it be y'all are located in another state?
Reply from Northwest Accounting & Tax Service 2023-07-12
Hello Michael. We are located in Vancouver, WA. This is the only review we see from you.
Charlote McPherson
Charlote McPherson
2023-05-08
recommends
Great to work with in a timely manner. Susan Lauderdale is a professional all the way.👏
Melinda Bell
Melinda Bell
2023-04-28
While communication during tax season isn't perfect, their practice is above board, understandable, reliable, and sincere. Have depended on Susan & Janelle for years.
Reply from Northwest Accounting & Tax Service 2023-07-12
Hello Melinda. Thank you for taking time to give us your feedback We will continue to improve, and we look forward to helping you with your taxes next year as well.
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Sherry Esch
Sherry Esch
2023-04-08
For years we calculated and filed our own taxes but as they became more complicated we searched out a preparer. Susan at NW Accounting & Tax Service Inc. was recommended to us. Initially we had some very complicated items that required considerable research. Susan was very gracious about the additional work and time needed. We came away reassured that our reporting was accurate. These many years later we are still a committed and happy customer. They are professional, knowledgeable and courteous. Curt & Sherry Esch
Reply from Northwest Accounting & Tax Service 2023-07-12
Hello and thank you Shery. We appreciate your business and we look forward to helping you in the future.
Maegan S
Maegan S
2023-04-02
We had a great experience working with the folks at Northwest Accounting & Tax Service! They were patient with all of our questions and walked us through every step. We'll definitely be coming back next year.
Reply from Northwest Accounting & Tax Service 2023-07-12
Hello Maegan, your kind words means so much to us. We are happy to help and we hope you have a great rest of the day.
Teresa Hutchison
Teresa Hutchison
2023-03-24
recommends
Wonderful, experienced and thorough team of tax professionals!
Reply from Northwest Accounting & Tax Service 2024-01-09
I'm really much impressed about your profile and personality. 💋💋💋I also admire your good sense of humor on here. I don't normally write in the comment section, but I think you deserve this complement....I don't want to barge Into your privacy by sending you a request without your consent. 🌹🌹🌹🌹Kindly add me up as a friend If you don't mind. If you find this message embarrassing please pardon my manners. Thank you and remain blessed.🥰🥰🥰🥰🥰
Christina T.
Christina T.
2023-03-23
Verified
NW ACCOUNTING is fast, accurate and reliable. This is my second year getting my taxes completed by them and I'm very pleased with the results.
Reply from Northwest Accounting & Tax Service 2023-03-23
Thank you. While we are very busy, we strive to provide you good service. And are pleased we met your expectations
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Eric Gundlach
Eric Gundlach
2023-03-18
POWERFUL..👌🏻
Reply from Northwest Accounting & Tax Service 2023-07-12
Thank you for your simple & sweet review Eric! We hope you trust us with your tax needs in the future as well.
DT Maupin
DT Maupin
2022-08-15
Susan, and the entire staff, are the best accountants I have ever worked with. They constantly stay on top of the new regulations and understand the unique needs of each of their clients.
Reply from Northwest Accounting & Tax Service 2023-07-12
Wow thank you so much, DT! Our entire staff is made up of only the best tax professionals. We are glad you noticed!
Yolanda Gomez
Yolanda Gomez
2022-07-22
Susan is the best! thank you so much for all you help, You are by far the best tax preparer I have even met. Extremely professional, knowledgable and very helpful. Everything was well explained through the complete process. Fantastic Job, Highly recommend!
Reply from Northwest Accounting & Tax Service 2023-07-12
Hello Yolanda, thank you for giving us such awesome feedback. We can't wait to help you again.
Cream Pie
Cream Pie
2022-02-18
I talked to the owner of this business and found out not only they want too much money to do simple income taxes that is done for free by volunteers at the library, but they also don't know what they are doing either. I avoid this business by all means.
Reply from Northwest Accounting & Tax Service 2022-02-19
I wish I knew who you are. Yes we are a for profit business and charge for our services. You give me no details to know if I talked with you. Yes you can go to the free service at the library. Usually they will only handle very simple returns. We do have over 1000 clients that are happy with our prices. We are sorry we were not a good match and do not feel your comments are fair.
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kal praba
kal praba
2022-02-12
Susan was absolutely rude over the phone. I am a brand new client and she was mad at me for scheduling a phone visit being out of state when her staff are the ones who scheduled that. She started questioning me like a criminal when I asked if it's possible to file taxes for my father who's out of the country. All she had to do was explain the process nicely or say she's not comfortable with filling for a new client who's out of the country. We are all people, does hectic jobs. But no reason to be rude. Just lost 5 customers
Reply from Northwest Accounting & Tax Service 2022-02-13
It was only identified to me on the schedule that this client wished a phone call appointment. She called me before our scheduled time where I found out some of the taxpayers were out of the country. I ask this client to provide ID for each taxpayer in my portal before I could do the taxes and was told she could not. She only wanted to send me documents and then send a tax return to the email address she provided. When stating that I needed to be confident in who I would be filing a tax return for and even more confident when she was asking me to allow an E-Signature on the tax return, this person got upset and called me rude. I am sorry I was not trying to be rude. Part of my responsibility to have an IRS license is to know who I file a Tax return for. I am sorry my staff was not clear to start with. We will be having a staff meeting to review this case and make sure all staff responds properly to new clients and that we have the expectation they provide Identification. I did not take the first phone call, so this all surprised me. We are again sorry that our communication was not clear when the appointment was scheduled.
Susan Kuchman
Susan Kuchman
2021-06-02
Positive
Professionalism
Quality
Responsiveness
Value
Very happy with the service. Susan L. was very helpful and answered all my questions. She was very professional and lucky for me she had an open appointment within the hour. My amended tax return was ready the same day!! I'm very impressed by the professionalism. The office is very nice.
Reply from Northwest Accounting & Tax Service 2021-06-30
Thank you for leaving your feedback. We enjoyed working with you as well.
Allan
Allan
2021-05-18
Positive
Value
PRICE is the bottom line. Professional service at a VERY good price. Since moving from California (which has much more serious problems, lol) I've learned the hard truth - WHO you know in Southern Washington is critical. There isn't a 'bar.' Across all services you simply can't say "most of these businesses are at an acceptable level." Rather - a very low level, not much middle and a "high end." H&R block screwed up my taxes, twice, so I went to Jackson Hewitt in Vancouver. They basically created a problem with depreciation that didn't exist and asked me to solve it. For all the time I spent on the phone and in person with Hewitt, they should have been done. Northwest Accounting & Tax Service stepped into the breach and for far, far less than Block or Hewitt, resolved everything speedily. This company is the "high end." An all-business approach - but that's fine with me.
Reply from Northwest Accounting & Tax Service 2023-07-12
Thank you for such an informative review, Allan. We strive to go above and beyond for all of our clients.