They ruined my boots!
I sent them my favorite boots, 2 months later I get them back and they are badly shorn and very sloppily done.
Mayra Guzman at Nushoe said they would take care of it, and to send them back free of charge. So I did and 2 additional months later I get them back with the shorn leather areas completely removed, making the boots unwearable!
So I’ve been without my boots all summer, and now they have to go in the trash because they are completely ruined! And worst of all Nushoe is not responding to my emails, normally I do not like to post this sort of review but what can I do! I hope you do not run into the same issues as I did with Nushoe!
I had sent two Magnanni Dress shoes for a “Chairman’s Service”. The cost was $125 + $30 shipping ($155 per shoe). I have sent shoes in the past with great results, but this time the experience was awful. I tried to give them a chance to remedy the situation but they never responded to me. There was a special for free water & stain protection which was not applied to my shoes, then they sent these cheap shoe laces which broke the first time I tried to tie the shoes. I am extremely disappointed and would never use them again because of the awful service and no response. I can use a local shoe repair and at least they stand by their product. The shoe trees were cheap and looked like they were a bulk purchase from Temu that came with a free coffee mug
I sent a pair of Finn Comfort (Baden ) shoes for refurbishment and resole. Given the rather steep prices for these shoes when new and my shoe size (EU 39); I look for used shoes on eBay etc and get them in reasonable condition ( very low price) and have NUshoe refurbish and resole them.....they look like new and I can get 4-5 years of usage . Thank-you newshoe..Well-done
While my boots look great getting them was an ordeal. I was notified that they were finished about 4 weeks after sending them. No problem with that! When they notified me that they were complete the email said they “were on their way” and that I would be receiving an email with tracking information. About a week later I emailed asking for the tracking Information and received no response. About 2 weeks later I was finally able to get someone on the phone who said they were going to be sent that week and I would receive a tracking number. No joy. One week later I called again and was told they were going out that day and once again I would be sent a tracking number. Again, no joy. One week later I called twice and was in hold for 10 minutes first call and 14 minutes second call. Each time I was disconnected. Thankfully my boots reached me today. Five weeks after I was told they “were on their way.” Never apologies for the inconvenience or the time it took me to get things figured out. Sorry to leave such a detailed and bad review but incredibly frustrating. Realized I had no recourse since they had my boots. I would suggest a different vendor.
Birkenstocks returned nearly like new
Birkenstocks returned nearly like new. Cost stayed below a replacement, even with cross country shipping. Quick turnaround and easy tracking. Worth recommending.
Date of experience: 17 September, 2026
WILL NEVER USE AGAIN. Terrible customer service and terrible material quality. I had a pair of Tecovas that I sent in to be repaired because they are reccomended by Tecovas. I had worn these boots nearly every work day for about 15 months before the heel caps were thin enough to need resoling without having to replace the heels. They were my favorite boots before Nushoe got a hold of them. After wearing them for only 2 months with the new soles, they are so worn down they are close to needing new heel caps again. Furthermore and against my request, they took out the original gel and leather insoles and replaced them with a much thinner leather only insole that was much thinner, EVEN THOUGH THEY ADVERTISE TO REPLACE WITH THE ORIGINAL INSOLES. This caused the boots to not even fit me, let alone be as comfortable as they originally were. I had to get aftermarket insoles because Tecovas doesn't sell the originals on my own dime and they are not nearly as good. At every step of the process, they ignored or were very slow to respond to my emails and never resolved any of my issues. To the credit of Tecovas, they were helpful and gave me a partial refund on behalf of Nushoe because their customer service did not respond to me or to Tecovas. It is frustrating however that they reccomended them in the first place given how terrible my overall experience was with them
Reconstruction of some old Birkenstock flip flops they don't sell anymore. Excellent job with rebuilding!!! Great attention to detail and like new quality on some old favs-highly recommend!!!
Painless. My favorite boots resoled, new eyelets, inserts, and laces. Took about a month from the time I shipped to getting them back. Highly recommended!
Go else where. You can’t get ahold of them at all and then when you receive your boots or shoes back they aren’t completed and the leather is more beat up than when you shipped them. They did replace the sole and laces so that’s very nice but don’t pay for the total restoration because they didn’t replace any stitching even though it is listed in the description.
At first, the repair work looks impressive, but unfortunately, it is only an illusion. I paid for the most complete repair service available, yet just four months after receiving my boots back, they are in worse condition than when I originally sent them in. The stitching is coming apart, the sole and midsole have separated, and the internal repair work was extremely poor quality. I have even had to purchase shoe super glue just to keep using these supposedly “repaired” boots. I paid a total of $160 for this service, and honestly, it was a huge mistake. For that amount of money, I could have put it toward a brand-new pair of boots instead of paying for a repair that lasted only four months. I am extremely disappointed with the quality and durability of the work performed, and I would not recommend this repair service based on my experience.
Terrible experience
Terrible customer service, you can't get ahold of anyone and they turned my pointed square toe with tread on the bottom to a slick round toe work boot. No idea how they can do this and stay in business
Date of experience: 07 August, 2026
I chose Nushoe to resole my well-loved Birkenstock Arizona sandals because I wanted to repair them instead of buying a new pair. I dropped them off on 12/15/2025 and was told the turnaround would be 6–8 weeks. After more than two months, I received someone else's shoes instead of mine. When I called, the representative implied this kind of mix-up happens regularly, which was concerning. I returned the incorrect shoes and was told that if mine weren't found, they would send a replacement. Unfortunately, that process dragged on for weeks with repeated delays, little communication, and no urgency, even after my sandals had been missing for more than three months. When replacement sandals finally arrived on 3/25/2026, they were the wrong model (narrow width with a standard footbed instead of the wide soft footbed I had originally owned), forcing me to start the replacement process all over again. I didn't receive the correct shoes until 4/14—nearly four months after dropping off my original pair.
The customer service experience was just as disappointing. Emails were never answered, and I often couldn't reach anyone by phone because the company regularly switched to voicemail well before its posted closing time. On multiple occasions I called more than an hour before closing and was either transferred to voicemail or couldn't get through at all. I was repeatedly promised updates and shipping tracking numbers that never arrived, and every step of the process required me to follow up myself. While the company ultimately made things right by sending replacement sandals, the lack of communication, repeated mistakes, and extremely slow resolution made this an incredibly frustrating experience that I can't recommend.
A sole came off my old Vasque boots. I filled out the form and shipped them to NuShoe in San Diego. About ten days later NuShoe shipped them back to me - unrepaired. It was OK if they could not resole them. That is their perogative. But they did not even warn me or explain their decision. No letter, message, apology! This was not OK. Maybe they are NOT such a good choice to make repairs. Cooper in Memphis.
The final outcome was on par to what I expected and paid so it was worth the wait which took a while to get it going. Regardless, they seem well organized. I’m in the southeast and I expect good things from the west coast, things that other people say can’t be done. I would love to live in California but this feels like the next best thing.
They did a great job repairing my Thorogood boots! Just be aware it takes a very long time. I was told 4-6 weeks and it took a bit over 6 weeks. they are losing a star because of the lack of communication. It was very difficult reaching out to a representative to get updates and the status of my repair.
Verified Company
