What customers say about NuFlow Indy - Sewer Line Experts
Recent reviews
We have a 1932 craftsman house with original clay sewer line. We had a sewer back up into our family room in the basement after a bad storm. Called a local plumber. They scoped the line and found tree roots almost obstructing the sewer line in a couple of places. They then had another man come and speak to me about replacing the entire sewer line, and putting in a cleanout in the yard. They would dig up a large portion of my lawn to do so. Then it started, the sales tactics, more high pressure statements of what would happen if this was not taken care of promptly etc. When I said I was getting other estimates. He was rather abrupt, and left.
I then called NuFlow. From the very beginning, starting with Michelle in the office an entirely different tone. We scheduled an appointment to have them come to our home. Bobby was so knowledgeable, personable, and we discussed our options. NuFlow scoped the line with video. Bobby showed me the line video and what was there. We discussed options again. No pressure at all. I had the estimate in my email for the work we discussed with in 48 hours. We had a clean out placed then the entire line hydro-jetted to remove all the roots from the line. After they were done, the entire line was scoped again to make sure all was cleared. And the best part was, they only had to dig about a 4x4 area on my lawn to get down to the sewer line and to place the clean-out. And the clean-out is almost flush with the ground! No big unsightly tube sticking up in the middle of your front yard! And the cost was about $3000 less than the plumbing company quote.
A fantastic company to deal with from beginning to the end. All are personable, friendly, professional and very knowledgeable. Very highly recommend NuFlow.
Verified
We have a 1932 craftsman house with original clay sewer line. We had a sewer back up into our family room in the basement after a bad storm. Called a local plumber. They scoped the line and found tree roots almost obstructing the sewer line in a couple of places. They then had another man come and speak to me about replacing the entire sewer line, and putting in a cleanout in the yard. They would dig up a large portion of my lawn to do so. Then it started, the sales tactics, more high pressure statements of what would happen if this was not taken care of promptly etc. When I said I was getting other estimates. He was rather abrupt, and left.
I then called NuFlow. From the very beginning, starting with Michelle in the office an entirely different tone. We scheduled an appointment to have them come to our home. Bobby was so knowledgeable, personable, and we discussed our options. NuFlow scoped the line with video. Bobby showed me the line video and what was there. We discussed options again. No pressure at all. I had the estimate in my email for the work we discussed with in 48 hours. We had a clean out placed then the entire line hydro-jetted to remove all the roots from the line. After they were done, the entire line was scoped again to make sure all was cleared. And the best part was, they only had to dig about a 4x4 area on my lawn to get down to the sewer line and to place the clean-out. And the clean-out is almost flush with the ground! No big unsightly tube sticking up in the middle of your front yard! And the cost was about $3000 less than the plumbing company quote.
A fantastic company to deal with from beginning to the end. All are personable, friendly, professional and very knowledgeable. Very highly recommend NuFlow.
In the last few years, we had been having a sewer backup happening once or twice a year So this last time it had happened so I had researched who to call I stumbled on NU FLO Indy I was impressed with what others were saying so I called to schedule a Inspection It revealed a cast pipe under our basement was starting to Fail They were on time and very professional after receiving there estimate we elected to proceed with the repair I could not be more pleased these Guys are great I would not hesitate to recommend them for anyone needing a sewer line repair I would give them a 6 star if it would let me .
Bobby from NuFlow was excellent to work with. He came out to provide an estimate for a broken sewer pipe after we started experiencing some backup into our home. He took the time to thoroughly assess the situation and clearly explained both an immediate fix option as well as a longer-term solution that he highly recommended.
What stood out most was how personal, understanding, and honest he was throughout the entire process. He made sure we understood our options without any pressure and was extremely professional from start to finish. He also helped get us scheduled quickly, which was a huge relief given the urgency of the issue.
So far, the entire NuFlow team has been great to work with, and we really appreciate how well they’ve taken care of us. I’ll be sure to provide another update once the work is fully completed, but based on our experience so far, I would absolutely recommend Bobby and the NuFlow team.
Absolutely exceptional - beginning to end. Communication and scheduling was fantastic. Our 1906 sewer line was threatening to give up the ghost. Our first visit from another company was completely incorrect and Bobby was the second opinion we definitely needed! Use of the hydrovac truck to install our 6" cleanout kept our (obsessive) landscaping pristine - no giant soil tombstone in our front yard for a year! The crew showed up on time, every time and did a phenomenal job. They are all masters of their craft and are super warm and friendly. The technology is fascinating and when they left, it was like they were never there! I can't recommend this company enough - really great experience that I'll share with everyone! Thanks NuFlow team!
Had a great experience with this company. These are professionals, unlike two other big companies I dealt with during our plumbing ordeal.
NuFlow was able to come out and do the trenchless UV cured-in-place pipe replacement of our main line in a single day.
We saved over $18k from what we were quoted, by a large regional plumbing company, to dig up and replace the line (and that didn’t include the cost of repairing the yard afterwards!).
I learned that a home I was selling had a couple of ceramic pipe collapses and that my repair obligation included pipes under the street to the water main. What a nightmare!! I chose NuFlow to minimize yard damage. They were terrific to work with, kept their word and communicated well and respectfully. I’m not sure I saved any $$ over a plumber, but they obviously knew what they were doing with permits,etc.and provided a transferable warranty. Highly recommend.
They were very knowledgeable and got me a new water heater installed right away! Also gave me helpful tips to make things more efficient and protect the new water heater. Also installed a new shower head which works great!!
A few weeks ago, we had the unfortunate experience of a broken main drain line coming out of our house. NuFlow was awesome to deal with in a very stressful situation from beginning to the end.. Bobby was very helpful, informative and easy to work with on the front end. Once he set everything up, the crew showed up on time, did an excellent job, were friendly, and were super sensitive to not damaging the rest of the yard and cleaning up. They finished on time and it was almost not noticeable from the street that they’d dig the yard on the side of our house to replace the clean out line, that’s how well they cleaned up and how careful they were. Everyone in the crew seemed super nice, engaged and truly easy to deal with. On the back end, Paula was great to deal with regarding the billing process and everything finished up without a hitch. I highly recommend these guys and will use them again. Thank you!
Our experience with NuFlow Indy LLC was exceptional. Starting from the initial contacts to the onsite analysis and camera inspections they were very customer oriented and took the time to understand the problem and answer all of our questions. The NuFlow relining process took two full days. The crew was very professional and took special care to make sure the pipe was prepped properly before installing the liner. We are very pleased with the results. NuFlow even provided copies of the camera inspections before and after the cleaning as well as the final lined pipe.
We would certainly recommend NuFlow Indy to anyone considering a cast iron sewer line repair.
Reply from NuFlow Indy - Sewer Line Experts
2024.09.12
Thank you for your kind words! We're so glad to hear you had a great experience with our team and are pleased with the results. It was a pleasure working with you, and we appreciate your recommendation!
This company went about my expectations, in and out in 4 1/2 hours. A lot cheaper than replacing my cast-iron pipe.
Reply from NuFlow Indy - Sewer Line Experts
2024.07.29
Thank you so much for your fantastic review! We're thrilled to hear that we exceeded your expectations and completed the job efficiently. It's great to know that our trenchless pipe repair solution provided you with a cost-effective alternative to replacing your cast-iron pipe. We appreciate your kind words and are here to help with any future needs you may have. Thanks again for choosing us!
My husband and I are so impressed with this company! From start to finish, they were superb. We had tree roots in the clay pipe joints under our front yard, and rust in our cast iron pipes under our basement floor, both of which had narrowed our pipe flow causing a backup in a separate floor drain in our basement. We were especially interested in the newer technology that Nu-Flow offers to minimize damage that would be caused by a trench to our two majestic oak trees in front. We are so glad that we hired Nu-Flow. They were able to take care of both problems and only put one hole in the front yard, and not a trench that would have damaged our trees. They kept the hole pretty small too, which we appreciated so much! The procedure of putting the clean out in and then the liner is definitely a skilled technique! We met with Bobby who patiently explained everything about what would be done and answered all of our questions. He also got back to us very promptly with any other questions that we had before the procedure, including making sure the crew brought plywood sheets to further protect our tree roots and yard. The young men that did the work were so impressive. They worked hard, have a unique skill set, and were completely professional during their two days here. We would rate them
a solid 10 out of 10! Everything went so smoothly, and we are so pleased. We would highly recommend Nu-Flow!
Reply from NuFlow Indy - Sewer Line Experts
2024.07.29
Thank you so much for your kind words! We're thrilled to hear you and your husband were pleased with our service. It's great to know our trenchless technology helped without damaging your oak trees. We're glad Bobby and the team could provide the support and skill needed to complete the job smoothly. Your recommendation means a lot to us. Thanks for choosing us!
We live in an older home that has always had sewer backup issues a couple of times a year. We had a couple companies come out for estimates to repair the work. NuFlow was by far the most friendly and professional. When they came to do the estimate there was no charge for taking a full length video of our line - - our line is very long (95feet). They provided us the video at no charge to keep for our records. We then consulted about the price of repairing the entire line versus installing a new cleanout. NuFlow does lining to repair the pipe versus digging up the pipe which was preferable to us because we didn't want a trench in our entire front yard.
The entire line repair was quoted at $18,700 and the cleanout was quoted at $6,600. Travis Perry is the point person for all NuFlow Indy service. I was on the phone with him several times and he was nothing but friendly and answered all of my questions. NuFlow was never pushy.
NuFlow takes care of all the permits required and contacts the city to have utilities marked.
Travis worked with me on questions I had about how many vehicles would come to our house the day of the repair because our driveway is long but not very wide.
The day of the repair the crew showed up promptly and communicated with me about where best to park their vehicles so they didn't have to run all over the yard. One of the best moments is when they brought out their digger and used plywood under the tracks to save our grass....we really appreciated that attention to detail! The crew of three guys was there from 9:30a - approx 3:00p.
After the installation was done they did a cleanout of the entire line then took another video - which they sent to us for our records at no charge. This seems like a little thing but it was included with the quote/cost of the service and none of the other contractors we had come out did this. A couple said we could pay extra to get the line cleaned after the repair.
A sewer line repair is probably one of the least sexy house projects, but NuFlow Indy made did an awesome job for us. If there were 10 extra stars, they would get all of them.
I had a sewer line inspection done on a new to me house. NuFlow was easy to work with. They were able to provide a quote within a few hours after the inspection.
I would recommend using them for a sewer inspection if you are getting a new home.
NuFlow was great to work with - from folks we talked with on the phone to the crew that came out to evaluate our sewer line, the service was fantastic. We needed to repair a section of clay pipe that had cracked in a particularly difficult spot to reach that would have involved significant risk to a neighbor's driveway. However, the crew took the time to evaluate several options and work with us on a tight timeline. Ultimately they exercised some creativity and were able to complete the whole job without even a crack to the concrete. Their installation team is highly knowledgeable and answered all of our questions as they completed the job.
All around impressed with this company and their communication. Highly recommend!
I did not end up having a scope done at this time, but the tech was super informative and responsive to all my questions. I appreciate the transparency and when I need this type of services, NuFlow will be my first call.
Although I ultimately decided not to proceed with the sewer lining project, I wanted to leave a review about my estimate experience with Mark, the salesman that NuFlow sent out to my house. I was trying to decide between 3 different large projects for my home, and so I had many different sales people out to my house in the span of 2-3 weeks. Mark was by far the best experience for me as the homeowner. He laid out everything clearly and was not pushy at all, totally opposite of some of my other experiences. Because of my experience with Mark, if I do decide to proceed with the sewer lining project in the future, it will be NuFlow I will choose.
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NuFlow Indy - Sewer Line Experts has 155 reviews on Trustindex, collected from Google, Angie's List, Yelp and Trustindex.
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NuFlow Indy - Sewer Line Experts is rated 4.7 out of 5 based on 155 reviews. 88% of reviewers gave five stars.
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