Nova Care Consultants Ltd Reviews

Kate Hills 2026.05.30

     

I found NovaCare Consultants to be an excellent company and my contact Gary Spencer-Humphrey to be particularly helpful. Explaining his role and how he would conduct the assessment of my husband. He went over and beyond his remit - especially as at least twice he called me outside of office hours and was very patient with me - just when I needed his guiding hand when trying to find someone to assess my husband's mental capacity to make a will. Thank you very much to Nova Care and Gary in particular.

Useful Report

Reply from Nova Care Consultants Ltd 2026.06.23

Thank you so much for taking the time to write a review, Kate. We are pleased to hear your positive feedback about us, particularly regarding the support provided by our consultant lead, Gary Spencer-Humphrey. We'll be sure to pass this on to the whole team. Kind regards and all the best from the NovaCare Ops Support Team.

Charlie Smith 2026.05.05

     

The service provided was professional and efficient. Despite some initial confusion on timings this was resolved and we achieved the expected outcome.

Useful Report

Reply from Nova Care Consultants Ltd 2026.06.23

Thank you so much for taking the time to write a review, Charlie. We're pleased the initial confusion was resolved swiftly. Kind regards and all the best from the NovaCare Ops Support Team.

Lynn Duggan 2026.04.22

     

Extremely helpful advise given friendly easy to talk too and feel like you have been properly listened to , highly recommend Novacare . Professional and knowledgeable and kind. Gary was very thoughtful and helpful above and beyond to help me which meant a lot to me as I am in a difficult and emotional situation at the moment so thank you for all your help .

Useful Report

Reply from Nova Care Consultants Ltd 2026.06.23

Thank you so much for taking the time to write a review. We are so happy to hear your positive experience with us and that we were able to support you. Kind regards and all the best from the NovaCare Ops Support Team.

Lady Owlnot 2026.03.25

     

Amazing! Very helpful

Useful Report

Reply from Nova Care Consultants Ltd 2026.06.23

Thank you for your review, and we're so happy to have assisted. Kind regards and all the best from the NovaCare Ops Support Team.

Nisha 2026.03.12

     

Novacare has been a Reliable support. Gary is professional, easy to talk to, and really takes the time to listen to what you’re going through. It’s a huge relief to have someone who can explain the funding and care options so clearly without it feeling overwhelming. I would definitely recommend them.

Useful Report

Reply from Nova Care Consultants Ltd 2026.03.12

Hello Nisha, thank you so much for your kind words about Nova Care and our director consultant, Gary. We are so happy to hear your positive experience with us and that we were able to support you. Thank you very much for taking the time to leave us a review. Kind regards and all the best for now.

Denise Hancock 2026.03.11

     

I contacted this fabulous company regarding an assessment, they where so very helpful and explained everything as things progressed, very organised and communicative.. Highly recommend an would most definitely use again . Many thanks to them for the speed of everything getting sorted !

Useful Report

Reply from Nova Care Consultants Ltd 2026.03.12

Hello Denise, thank you so much for your feedback about Nova Care and our director consultant, Gary. We are very pleased to hear your positive experience with us, and that we could help at short notice. Thank you for taking the time to leave us a lovely review.

Rizwan Ahmad 2026.02.14

     

I came across NovaCare Consultants after spending hours searching for Mental Health and Community Care solicitors with expertise in Section 117 Aftercare. One evening in November 2025, I called them, and Gary Spencer‑Humphrey answered the phone. At that point, I felt completely overwhelmed — unheard, unsupported, and running out of options. I must have sounded like someone in real distress, yet Gary took the time to listen carefully and offer clear, thoughtful advice. By the end of the call, I felt reassured, informed, and, for the first time in a long while, hopeful. We later arranged a one‑hour consultation, which proved incredibly valuable. NovaCare’s fees are very reasonable, and their guidance is straightforward and easy to understand. Gary is an exceptional social worker and an outstanding human being. He genuinely cares about people and is deeply committed to ensuring that professionals follow due process. I found him supportive, kind‑hearted, and unwaveringly dedicated. He consistently went above and beyond what was expected — always reachable, quick to respond to emails and documents, and proactive in connecting us with a solicitor for the legal aspects. With NovaCare’s help, and Gary’s in particular, we achieved the Section 117 Aftercare outcome we were hoping for. I’m not sure we could have done it without them. We are sincerely and eternally grateful to Gary and the entire NovaCare team for their care, commitment, and support they provided to our family. Thank you!

Useful Report

Reply from Nova Care Consultants Ltd 2026.02.23

Dear Rizwan, thank you so much for your feedback about Nova Care and our consultant director, Gary Spencer-Humphrey. We are so delighted to hear your positive experience with us and we're so pleased that our involvement and that our our partner legal team got the right outcome, finally! Thank you for your time and instructions. Kind regards and all the best for now, from the NovaCare team.

Cliff Mills 2026.02.13

     

Fast, efficient, effective and two-thirds the cost of the company recommended by our solicitor. 100% recommendation.

Useful Report

Reply from Nova Care Consultants Ltd 2026.02.13

Dear Cliff, thank you so much for your feedback about Nova Care. We are delighted to hear your positive experience with us and we're so pleased to have been able to support your family in time of urgent need. Thank you for your time. Kind regards and all the best for now.

Chris Mills 2026.02.12

     

From the moment I started talking to Gary, I felt I was in good hands. Cost, timeframe and work scope were all clearly explained and the response time for all aspects of the work (from initial enquiry to completion) was outstanding. Of the 3 people/companies that I spoke to, Nova Care was by far the most reassuring. The final work was not only done at the most competitive rate, but more than 4 times faster.

Useful Report

Reply from Nova Care Consultants Ltd 2026.02.13

Dear Chris, thank you so much for your feedback about Nova Care. We are delighted to hear your positive experience with us and we're so pleased to have been able to helped in a time of urgent need. Thank you for your time. Kind regards and all the best for now.

Jacqui Quaintmere 2026.02.12

     

I needed a registered professional to complete a PA14 form for me to send to Probate as my sister does not have capacity to be part of the process on behalf of our mum who passed away. Stephen who works for Nova Care traveled from Liverpool to my sisters care home and as he is an approved mental health professional and registered social worker he completed the PA14 form and posted it to me in just over a week. Very impressed by the standard of contents.the conversations in person and by email prior to the visit. Nova Care as a company were organised accurate and extremely professional in aiding me through this process. Thank you.

Useful Report

Reply from Nova Care Consultants Ltd 2026.02.13

Dear Jacqui, thank you so much for your feedback about Nova Care and Stephen in our Liverpool hub. We are delighted to hear your positive experience and we're so glad to have supported you in a time of need. Thank you for your time. Kind regards and all the best for now.

Lisa Sullivan 2026.02.09

     

I arranged an independent social work assessment for my mum and paid the required fee, but sadly she passed away before the assessment could be completed. During what was an incredibly difficult time, Gary from Nova Care showed exceptional kindness, understanding, and professionalism. From the moment I met Gary, it was clear how passionate he is about his work and how deeply he cares about treating people with dignity and respect. He went above and beyond to support me, communicating with compassion and clarity, and he promptly returned the payment without hesitation. His integrity and empathy made a lasting impression at a time when it mattered most. Gary is not only highly knowledgeable and confident in his field, but he also brings genuine humanity to his work, something that cannot be taught. I am deeply grateful for the time, understanding, and care he showed. I would wholeheartedly recommend Nova Care to anyone seeking a social worker who truly puts people first. Thank you!

Useful Report

Reply from Nova Care Consultants Ltd 2026.02.13

Dear Lisa, thank you so much for your kind words and the positive feedback, we so pleased to hear these views about us, and we're so grateful for you taking the time to provide a review. Kind regards and all the best for now.

Sahan Wijayaweera 2025.09.16

     

I was referred to Nova Care Consultants by the family solicitor in relation to undertaking a Testamentary Capacity assessment and act a Professional Witness for my father who has been diagnosed with Dementia. I dealt with Gary Spencer-Humphery who liaised with me and explained the process. He organised to visit a convenient time for the family and was readily available to provide an appointment at the weekends. As a full time working professional this was of great ease so that I could be present. My father and I found Gary to be polite, engaging and approachable. He conducted the assessment and was good at putting him at ease. The report was promptly available. I would highly recommend Gary and the Nova Care Con sultants team to anyone required expert legal assessment in Dementia.

Useful Report

Reply from Nova Care Consultants Ltd 2025.09.20

Dear Sahan, thank you so much for your feedback, we are delighted to received your kind words and we're most happy to have assisted. Thank you for your time. Kind regards and all the best for now.

Jill Cass 2025.09.02

     

Gary at Nova Care was introduced to me by my Solicitor. My husband has suffered from Colon Cancer, given a surgery date and then suddenly suffered 2 strokes, 2 seizures and countless infections. His surgery was cancelled and his care since in hospital has not been consistent. We have been advised to find him a 24/7 Nursing Home. Gary has been very helpful with his advice. Helping us as a family to find a way through the maze of social workers and future care. For that we thank him.

Useful Report

Reply from Nova Care Consultants Ltd 2025.09.09

Dear Mrs Cass, thank you so much for taking the time to give us feedback. We're so pleased you found Gary's advice and guidance supportive. We are glad we were able to assist and we wish to thank you for taking the time to provide us with a review. Kind wishes and all the best for now.

Vicky Stacey 2025.05.24

     

My Mother is buying a house to be nearer to us but as she lives 3 hours away when she met our local solicitor she was tired and disorientated. The solicitor was concerned as to her capability to purchase. A few weeks later the solicitor wanted to see my Mother again. Rather than making her travel so far, the solicitor was able to accept a capacity report. Gary was recommended by a local solicitor. He has always been very responsive to emails and calls, very personable on the phone, and able to attended my Mother at home where she was more comfortable. The report was issued quickly to meet our timelines. I highly recommend him.

Useful Report

Reply from Nova Care Consultants Ltd 2025.06.14

Good day Vicky, thank you so much for taking the time to give us feedback. We're so pleased you found Gary personable and quick to reply to your emails. We know that house purchases are a long road, and we're delighted to have been able to help at short notice, and we wish you and your mother well in her move. All the best for now.

Fiona Wilkes 2025.04.07

     

It can be emotionally difficult when you find that a family member needs a mental capacity assessment. It is so much easier when you find the person you have rung provides clear professional advice, non bias information on the process and made the organisation of the assessment seamless. Gary was that professional, listened, answered questions and treated us with respect.

Useful Report

Reply from Nova Care Consultants Ltd 2025.05.06

Thank you so much for your kind words Fiona, we're so pleased to have assisted and wish you all the best.

Heather Boodle 2024.12.21

     

Gary performed a capacity assessment and professional report for a member of our family and assisted with the registration of an EPOA. He gave very clear advice and assistance at a time when collectively as a family we felt lost and were being pulled apart by stress. We have nothing but respect for his advice, transparency of fees and professional reports. If you are requiring his professional assistance please do not hesitate to use him

Useful Report

Reply from Nova Care Consultants Ltd 2025.04.07

Dear Mrs Boodle and family, thank you so much for your kind words. Kind wishes and all the best.

theresa ellis 2024.11.10

     

Gary was very helpful and caring during a MCA with my mother who is in her nineties. She felt very at ease which which made the assessment enjoyable. Definitely would recommend Gary.

Useful Report

Reply from Nova Care Consultants Ltd 2025.04.07

Thank you Theresa for your supportive feedback. We're so glad to hear on assessment your mother felt at ease. All the best for now.

houssein naanoua 2024.10.16

     

Very good service and kind people

Useful Report

Reply from Nova Care Consultants Ltd 2025.03.27

Thank you Houssein for your kind words. All the best.

Jackie Shaw 2024.10.14

     

I spoke to Gary about potentially using his services for a relative of mine. He was extremely helpful and knowledgeable, he gave a clear expectation of cost and timescales. I didn't need his services in the end but if I was ever in that situation again he would be the first person I would contact. His was a calm voice in a stressful situation.

Useful Report

Reply from Nova Care Consultants Ltd 2025.04.07

Thank you for your kind words, Jackie. All the best.

wendy last 2024.09.12

     

Gary was recommended by our solicitor for a testamentary capacity report, for a new will after my husband’s stroke. We made a quick appointment with him, very easily over the telephone. He arrived on time and was friendly, personable and professional. Nothing was rushed and although it was an assessment, it didn’t come across as ‘clinical’ at all. It was more like a friendly conversation, whilst he made notes - all very relaxed. We felt it was very good value for money, considering the time and work involved. The report was extremely comprehensive and we feel it will be very useful, should it be needed. We would certainly recommend Gary to anyone needing his form of expertise. Money well spent.

Useful Report

Reply from Nova Care Consultants Ltd 2025.03.28

Dear Wendy, thank you so much for your very kind words about our lead assessor Gary. We're so pleased it was a positive experience for you all. All the best.