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What customers say about Titan Auto Group
Recent reviews
ABSOLUTELY THE WORST COMPANY TO WORK WITH!!!
AVOID AT ALL COST!! CARPAYMENTS ARE OVER THE TOP AND WILL REGUSE THE WORK WITH YOU AFTER CAR IS IN YOUR POSSESSION!
DO NOT TRUST THE GOOD REVIEWS AS THEY HAVE YOU FILL THEM OUT IN OFFICE BEFORE YOU EVEN DRIVE OFF THE CAR LOT FOR MONEY OFF YOUR TOTAL PRICE SO THEY ARE FALSE REVIEWS!!!
PLEASE BE AWARE AND READ FULL REVIEW. THIS ISNT EVEN HALF OF THE STORY ABSOLUTELY THE WORST NIGHTMARE YOU CANT WAKE UP FROM.
I came to titan auto group roughly 3 months ago and purchased a 2021 chevy malibu from them and it has been an ABSOLUTE SHIT SHOW!
SOOOO WHERE DO I BEGIN the car has a check engine light for 3 different codes two of which are for the engine and one for the transmission, i called to have it serviced through the warranty company they work with just to be told keep driving the car until we will can see you on November 3rd (mind you the warrnty company only has a 1.7 star rating, read their HORRIBLE REVIEWS for blue key also) That isn't even the best part! When applying i was told my loan company was called America's Finace LLC when you look it up on google there is nothing of the sort. When i called in to make my payment i was told thaty loan company is actually desert finace LLC. Desert finace and Titan auto group office/ finance people are a joke and are worthless they intentionally are always giving false or inaccurate information involving your account prime example i called into the office (no Americans work in the finace company office its all heavy accent people that can't understand you and you cant understand them) the day BEFORE my car payment was due and asked if I could have an extension until that following friday without any partial payment due to the 5 dollar extra fee the woman informed me that my payment day was for friday and that i shoukd be good to drive the car until friday at 4pm amd a payment would be due or they would kill switch the car. I was informed by her that all updates had been made to my account.... At 1am when I was getting ready to go home from work that following morning after calling her (not even 24hours) my car wouldnt start THEY HAD KILL SWITCHED MY CAR FOR NONPAYMENT!! Meaning I had to walk home from work and leave my car there (this has happened more then once) when I called in to ask if they had kill switched my car they told me yes due to nonpayment then proceeded to tell me whoever i spoke to didnt give me that information that they do not move payment dates without partial payment even though they have done this for me kn the past but apparently to him there is nothing they can do until a payment is made.
LETS SEE WHATS NEXT
Currently I pay $432 EVERY TWO WEEKS MAKING THAT $864 A MONTH AND IN SOME MONTHS I PAY $1300!!!
I called my finace manager to see if I could switch to a once a month payment as spoke about when I came into the office and originally got the car which would be $700 as shown on my contract paper I have from the dealership. My finace manager told me since I get paid Weekly that they can not do anything to switch my payment date because I can AFFORD TO MAKE THEM WEEKLY!!
I can go one for hours on how this company is just a BUNCH OF WASTED TIME AND PEOPLE they are just waiting for people to come in to play them right in their face.
I WOULD SELL MY RIGHT KIDNEY TO JUST BE CUT LOOSE FROM THIS COMPANY. THIS WAS THE WORST DECISION I COULD HAVE EVER MADE.
THIS WAS THE REVIEW THEY HAD ME POST TO GET $600 OFF MY CAR NOTE!
Easy and fast service! Applied and approved same day! Emma and Luis were a pleasure to work with!
The loan company sucks. Incompetent and will not give corporate’s phone number so you can talk to somebody about it. Every six months when I have to update my declaration page on my insurance, they make me either change the name of the loan company from America finance to America Financial and the address changes. I’ve had this car for almost 3 years and every six months I go through this.
Do not buy from them. My 2019 Ford Escape broke down and I had to get it towed to their place. This was July 22nd. I have called their maintenance line for the last 2 months to see what is going on with my vehicle. Finally in September I was told that I needed a new engine and was told that I didn’t want to get this done. Totally false. Now it’s October 9th and still no resolution about my SUV. I have been given the round around. I asked to either give me my money back or put me in a different SUV . Still no resolution. The maintenance department says they will call you back and no one never call you back. I’m not paying for a car that is not in my possession and can not get a person to tell me what is going on. Poor customer service. If I can give u no stars I would. A waste of my money and time for buying a LEMON. I work way too hard for money for anyone to play with. Single mom of 2 and don’t have a car that I used to be played with.
Run Run you will regret purchasing a vehicle here Run
If I could give them a zero I would have ever heard of the saying you get what you pay for well there are a complete scam will work with credit issues but there vehicles are trash I had my car since 2/28/26 and every two to 3 weeks maintenance they can’t seem to properly do a oil change , change tires , fix AC and when I need to change speed car not recognizing when I pressing gas I wouldn’t recommend them to my worst enemy.
I just got a car at Titan Auto and Ana was incredible she helped me get into an amazing vehicle.Thank you Ana 5 stars all day thanks Titan Auto
The most HORRIFIC experience! Scammers all the way! I got a car 2 weeks ago and check engine light came on the very next day! Warranty department is saying I caused the damage and said I’m responsible for fixing the car! I told them to keep it! You can’t get a hold of anybody! I paid for my own carfax and it had been totaled 4 times!
They were great. Walked in looked at the car and had my paperwork done in no time. They worked with my credit and gave me a low down payment.
Don’t buy a car here, they sell lemons and will not honor the warranty. My cars been in their service department back 6 times, totaling 35 days out of service and when I try and ask for a loaner they say there’s a “waitlist” save your money, go somewhere else. The most recent warranty visit, ended in my car having the same issue still and then having damaged my vehicle in the process
I came to Titan not knowing what to expect and left with the best deal I've ever gotten. Working with Emma was a wonderful experience! She made things quick and easy. There was no confusion, she explained things easily. I am so happy with my Kia that I drove off the lot! Definitely would recommend to anyone that's serious about getting a car.
Frequently asked questions about Titan Auto Group
How many reviews does Titan Auto Group have?
Titan Auto Group has 535 reviews on Trustindex, collected from Google and Trustindex.
What is Titan Auto Group's average rating?
Titan Auto Group is rated 4.6 out of 5 based on 535 reviews. 90% of reviewers gave five stars.
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