United Texas Credit Union Reviews

Flat Rock Fox! 2025.11.08

     

I've been a member for 20+ years. I've never had an issue with United Texas Credit Union. They are always front and center in the few rare times I did need help, on line or in person. I recently broke my debit card in half. The next day I was making a deposit in the drive through so I asked what I needed to do to get another card? They showed me a photo with several card designs and asked me which one I wanted? Five minutes later I had a new card in my hand and there was no charge. I have family members who are with another Hill Country bank and they get hacked every other year. Mom's account has been hacked 3 times in the last 6 years. I'm always hearing them complain that their account was hacked, AGAIN! United Texas Credit Union has spoiled me because I don't know what it's like to have issues where I bank! I'm here for life!

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Reply from United Texas Credit Union 2025.11.10

Hi Flat Rock Fox!—thanks so much for your five-star review of the service you received from our team over the years. It makes our day to hear that you've had great experiences, and we look forward to serving you! Thanks for choosing United Texas Credit Union. We sincerely appreciate your loyalty and support! - Karla :)

Veronica Sawyer 2025.11.05

     

Always come through for my car financing needs! By far the best rates and products. Thanks so much Gordon and Robert!

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Reply from United Texas Credit Union 2025.11.06

Hi Veronica—thanks so much for your five-star review of the service you received from Gordon and Robert in our E-Branch! It makes our day to hear that you had a great experience, and we look forward to serving you again! Thanks for choosing United Texas Credit Union - Karla :)

Juan Trevino 2025.11.03

     

Mr. Chin was very nice & very helpful. I would definitely do more business with him in the future.

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Reply from United Texas Credit Union 2025.11.05

Hi Juan - thanks so much for your five-star review of the service you received from Mr. Chin with our E-Branch. It makes our day to hear that you had a great experience, and we look forward to serving you again! Thanks for choosing United Texas Credit Union! - Karla :)

Monica Elbjorn 2025.11.01

     

had an amazing experience opening my account! Arturo was incredibly helpful and friendly throughout the process, and Reyna made everything so smooth and easy. Rex also made me feel right at home. Even though I came in with my three kids (who were loud and running around!), everyone was so kind and welcoming. That really meant a lot to me. Thank you all for your outstanding service, warmth, and professionalism!

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Reply from United Texas Credit Union 2025.11.03

Hi Monica - thanks so much for your five-star review of the service you received from the team at our Headquarters location. It makes our day to hear that you had a great experience, and we look forward to serving you again! Thanks for choosing United Texas Credit Union! - Karla :)

Cheryl Easly 2025.10.29

     

Always quick & courteous, friendly, informative, always obliging and can even access emergency help after hours & weekends. My debit account is always closely monitored against any suspicious activity. I love my United Texas Credit Union!

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Reply from United Texas Credit Union 2025.10.29

Hi Cheryl - thanks so much for your five-star review of the service you received from our Headquarters Team. It makes our day to hear that you have consistently great experiences, and we look forward to serving you again! Thanks for choosing United Texas Credit Union! - Karla :)

Juan Ancira 2025.10.24

     

Gordon is great to work with. Gordon is extremely responsive, transparent and easy to work with. Gordon always goes out of his way. If you need someone you can trust, ask for Gordon.

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Reply from United Texas Credit Union 2025.10.27

Hi Juan - thanks so much for your five-star review of the service you received from Gordon with our E-Branch. It makes our day to hear that you had a great experience, and we look forward to serving you again! Thanks for choosing United Texas Credit Union! - Karla :)

Mark Butts 2025.10.23

     

Gordon Chin with United Texas Credit Union was great! He was very helpful & informative & wasted no time getting my vehicle refinanced at a lower rate. This is my second time to refinance a vehicle with United Texas Credit Union.

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Reply from United Texas Credit Union 2025.10.24

Hi Mark - thanks so much for your five-star review of the service you received from Gordon with our E-Branch. It makes our day to hear that you had a great experience, and we look forward to serving you again! Thanks for choosing United Texas Credit Union to refinance your vehicle! - Karla :)

Gerald Arredondo 2025.10.23

     

Thank you United Texas Credit Union with our car note!

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Reply from United Texas Credit Union 2025.10.24

Hi Gerald - thank you for your five-star review of the service you received from our Headquarters team. We're so happy to hear that you had a great experience, and we look forward to serving you again! Thanks for choosing United Texas Credit Union! - Karla :)

Cathy Nicholson 2025.10.17

     

Have been a member of this credit union since 1973 and have never had any problems. Super friendly employees, it's a pleasure to do business there.

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Reply from United Texas Credit Union 2025.10.17

Hi Cathy - Thanks so much for your five-star review. We sincerely appreciate your feedback. Knowing that what we do is appreciated means the world to us. Thanks for your loyal membership! - Karla :)

Tim Looper 2025.10.07

     

Great service.

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Reply from United Texas Credit Union 2025.10.09

Hi Tim, thank you so much for your five-star review of the service you received from our team. We appreciate you! - Karla :)

A Ras 2025.10.07

     

Reyna was really friendly and helpful when we first met her. I’ve been trying to get a car loan with them, and I have a perfect credit score. She referred my application to Gordon, they ran my credit, and then I never heard back. When I messaged Reyna, she just stopped responding. This is truly ridiculous — I’m disappointed that such a large credit union is managed so poorly.

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Reply from United Texas Credit Union 2025.10.09

Thank you for sharing your experience with us. We're truly sorry about the lack of follow-through you encountered during your application process — that's not the level of service we strive to provide. Reyna is no longer with our organization, but that doesn't excuse the communication breakdown you experienced. Since we can't identify you from your Google username, we encourage you to contact us directly to address your concerns and answer any questions you have. We appreciate your feedback and your membership.

Irma Calderon Woodruff 2025.10.03

     

Love United Texas Credit Union ❤️. I received a check for nearly $900 dollars from an out-of-town giovernment agency. Was told it would take 5 days to clear, but Reyna made it happen in 3 days! Thank you Reyna and team!!!

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Reply from United Texas Credit Union 2025.10.06

Hi Irma - thanks so much for your five-star review of the service you received from Reyna and the team at our Headquarters location. It makes our day to hear that you had a great experience, and we look forward to serving you again! We appreciate you!

Ralph Shelton 2025.09.16

     

i would highly recommend Gordon or Robert for all auto loans, there process is professional and precise, look forward to my next auto loan purchase. A great pain free experience

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Reply from United Texas Credit Union 2025.09.17

Hi Ralph - thanks so much for your five-star review of the service you received from Gordon and Robert of our E-Branch Team. It makes our day to hear that you had a great experience, and we look forward to serving you and your family again! We appreciate you! - Karla :)

Frankie Guerrero 2025.09.04

     

Awesome staff.always there to help

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Reply from United Texas Credit Union 2025.09.08

Hi Frankie - Thank you for your five-star review! It made our day to hear that your interactions with our Main Office team have been so positive. We sincerely appreciate your feedback and your choice to be a member! - Karla :)

Steve Dallas 2025.08.25

     

Great service, very patient and thorough. Great experience.

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Reply from United Texas Credit Union 2025.08.28

Hi Steve - Thank you for your five-star review! It made our day to hear that your interaction with our team was so positive. We sincerely appreciate your feedback and your choice to be a member! - Karla :)

Julie Brashears 2025.08.07

     

The best credit union of all! I've been with them for over 35 years. They have excellent customer service. Great interest rate and are like a family!

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Reply from United Texas Credit Union 2025.08.13

Hi Julie - Thanks so much for your five-star review! We put our hearts into what we do, and knowing it's appreciated means the world to us. We sincerely appreciate your feedback and your loyalty! - Karla :)

Elizabeth Smith 2025.08.05

     

Reyna was a great help. Thanks for everything. Refinanced my car. Got a much better rate. Thanks again.

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Reply from United Texas Credit Union 2025.08.13

Hi Elizabeth - Thanks so much for your five-star review! It made our day to hear that your interaction with Reyna was so positive. We put our hearts into what we do, and knowing it's appreciated means the world to us. We sincerely appreciate your choice to be a United Texas Credit Union member! - Karla :)

Maria Juarez 2025.08.04

     

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Reply from United Texas Credit Union 2025.08.04

Hi Maria - Thanks so much for your five-star review of our Headquarters Team. We sincerely appreciate your feedback. - Karla :)

Cody Bunn 2025.08.02

     

2nd auto loan working with UTXCU. Gordon makes the process insanely easy and FAST over the phone. Definitely recommend

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Reply from United Texas Credit Union 2025.08.04

Hi Cody - Thanks so much for your five-star review! It made our day to hear that your interaction with Gordon was so positive. We put our hearts into what we do, and knowing it's appreciated means the world to us. We sincerely appreciate your choice to finance your vehicle with United Texas Credit Union! - Karla :)

Jesse De La Garza 2025.08.02

     

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Reply from United Texas Credit Union 2025.08.04

Hi Jesse - Thanks so much for your five-star review of our Headquarters Team. We sincerely appreciate your feedback. - Karla :)